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Pharmacy Assistant

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Shoppers Drug Mart

25d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Healthcare
  • Etobicoke
  • Quick Apply

AI generated summary

  • You need a high school diploma, preferably a pharmacy assistant diploma, previous pharmacy experience, strong organizational and problem-solving skills, and attention to detail.
  • You will greet customers, gather prescription info, refer inquiries to the pharmacist, manage prescriptions and billing, assist with counseling, and maintain confidentiality and documentation standards.

Requirements

  • High School Diploma
  • Diploma from a Pharmacy Assistant credited course preferred
  • Previous Pharmacy Experience preferred
  • Effective organizational skills, ability to multi task
  • Problem Solving Skills
  • Strong attention to detail

Responsibilities

  • Greet customer promptly and gather prescription information according to Standards
  • Perform duties in priority according to Role assigned on Role Assignment Schedule
  • Refer to the pharmacist all clinical inquiries
  • Set realistic customer expectations as to wait times
  • Locate and cash out prescriptions and any ancillary items
  • Ensure customers requiring counseling are referred to the Pharmacist
  • Maintain and control the cash register in the dispensary
  • Adhere to all confidentiality and privacy requirements
  • Receive new and repeat prescription orders in accordance with Standard Operating Procedures
  • Prepare and submit orders with the exception of controlled drugs and narcotics
  • Adjudicate third party billing, online and manage manual Third-Party Accounts
  • Answer telephone and refer to a pharmacist when necessary
  • Manage incoming faxes according to Pharmacy Standards of Practice
  • Assist pharmacist in coordinating call backs
  • Accurately file completed documentation as per Pharmacy Standards of Practice
  • Assist in prescription preparation to company's standards and professional services
  • Data entry for new prescriptions, and managing refill request processing
  • Select medications to fill prescriptions according to Pharmacy Standards of Practice
  • Efficiently count or measure, package, and label prescriptions, as per Pharmacy Standards
  • Accurately enter and maintain appropriate data within the applicable Pharmacy systems

FAQs

What is the primary responsibility of a Pharmacy Assistant?

The primary responsibility of a Pharmacy Assistant is to assist with the technical functions of dispensing prescriptions, deliver pharmacy services, and provide superior customer service while adhering to the Pharmacy Standards of Practice.

What qualifications are required for this role?

A High School Diploma is required, and a diploma from a Pharmacy Assistant credited course is preferred. Previous pharmacy experience is also preferred.

What skills are important for a Pharmacy Assistant?

Effective organizational skills, the ability to multitask, problem-solving skills, and strong attention to detail are important for a Pharmacy Assistant.

Is there a focus on customer service in this role?

Yes, delivering superior, timely, and pleasant customer service is a key aspect of the Pharmacy Assistant's role.

Are there opportunities for career growth in this position?

Yes, working as a Pharmacy Assistant can provide valuable experience and skills that may lead to further opportunities within the pharmacy or healthcare field.

What type of scheduling is available for this role?

Flexible and varied schedules are available for Pharmacy Assistants.

Do Pharmacy Assistants typically interact with customers?

Yes, Pharmacy Assistants greet customers, gather prescription information, set expectations for wait times, and ensure that customers requiring counseling are referred to the Pharmacist.

How does the company ensure diversity and inclusion in hiring?

Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores.

Is there any training provided for new employees?

Yes, new employees have access to online learning through the Academy provided by the company.

Are there accommodations available for individuals with disabilities?

Yes, accommodations are available upon request for applicants and colleagues with disabilities.

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Shoppers Drug Mart

Helping millions of Canadians Live Life Well.

Science & Healthcare
Industry
1001-5000
Employees

Mission & Purpose

Shoppers Drug Mart Corporation is a licensor of full-service retail drug stores operating under the name Shoppers Drug Mart® (Pharmaprix® in Québec). Founded in 1962 by Toronto pharmacist Murray Koffler, we have grown to a national network of more than 1,300 Shoppers Drug Mart/Pharmaprix stores across Canada.