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Pharmacy Assistant

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Shoppers Drug Mart

1mo ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Healthcare
  • Richmond Hill
  • Quick Apply

AI generated summary

  • You should have a high school diploma, preferably a pharmacy assistant diploma, with prior experience. Strong organizational, problem-solving skills, and attention to detail are essential.
  • You will greet customers, manage prescriptions, assist the pharmacist, handle cash, ensure adherence to standards, and maintain confidentiality while processing orders and billing.

Requirements

  • High School Diploma
  • Diploma from a Pharmacy Assistant credited course preferred
  • Previous Pharmacy Experience preferred
  • Effective organizational skills, ability to multi task
  • Problem Solving Skills
  • Strong attention to detail

Responsibilities

  • Greet customer promptly and gather prescription information according to Standards
  • Perform duties in priority according to Role assigned on Role Assignment Schedule
  • Refer to the pharmacist all clinical inquiries
  • Set realistic customer expectations as to wait times
  • Locate and cash out prescriptions and any ancillary items
  • Ensure customers requiring counseling are referred to the Pharmacist
  • Maintain and control the cash register in the dispensary
  • Adhere to all confidentiality and privacy requirements
  • Receive new and repeat prescription orders in accordance with Standard Operating Procedures
  • Prepare and submit orders with the exception, of controlled drugs and narcotics
  • Adjudicate third party billing, online and manage manual Third-Party Accounts
  • Answer telephone and refer to a pharmacist when necessary
  • Manage incoming faxes according to Pharmacy Standards of Practice
  • Assist pharmacist in coordinating call backs
  • Accurately file completed documentation as per Pharmacy Standards of Practice
  • Assist in prescription preparation to company's standards and professional services
  • Data entry for new prescriptions, and managing refill request processing
  • Select medications to fill prescriptions according to Pharmacy Standards of Practice
  • Efficiently count or measure, package, and label prescriptions, as per Pharmacy Standards
  • Accurately enter and maintain appropriate data within the applicable Pharmacy systems

FAQs

What are the primary responsibilities of a Pharmacy Assistant?

The primary responsibilities include assisting in the dispensing of prescriptions, providing customer service, managing administrative tasks, and supporting the prescription workflow in accordance with Pharmacy Standards of Practice.

Is prior pharmacy experience required for this role?

While previous pharmacy experience is preferred, it is not mandated. We are open to applicants who may be new to the field but show eagerness to learn.

What qualifications do I need to apply for this position?

A High School Diploma is required, and a diploma from a Pharmacy Assistant accredited course is preferred.

Do Pharmacy Assistants have a role in customer service?

Yes, providing superior customer service is a key aspect of the role, including greeting customers, gathering prescription information, and setting realistic expectations regarding wait times.

Are there opportunities for training and development?

Yes, employees benefit from online learning through our Academy, as well as support from the broader Shoppers Drug Mart network.

What scheduling options are available?

We offer flexible and varied schedules to accommodate the needs of our employees.

Is there a dress code for this position?

Yes, employees are expected to maintain a professional appearance in accordance with the store's dress code policy.

How does this position support local communities?

Working for a locally owned and operated store allows Pharmacy Assistants to deliver health and beauty services tailored to the needs of the local community, fostering a strong connection with customers.

Are accommodations available for applicants with disabilities?

Yes, accommodation is available upon request for applicants and colleagues with disabilities.

What should I expect during the application process?

The application process will involve submitting your resume, followed by potential interviews where you can discuss your qualifications and experience further.

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Shoppers Drug Mart

Helping millions of Canadians Live Life Well.

Science & Healthcare
Industry
1001-5000
Employees

Mission & Purpose

Shoppers Drug Mart Corporation is a licensor of full-service retail drug stores operating under the name Shoppers Drug Mart® (Pharmaprix® in Québec). Founded in 1962 by Toronto pharmacist Murray Koffler, we have grown to a national network of more than 1,300 Shoppers Drug Mart/Pharmaprix stores across Canada.