FAQs
What are the primary responsibilities of a Pharmacy Assistant?
The primary responsibilities of a Pharmacy Assistant include providing customer service, receiving and processing prescription orders, assisting in prescription preparation and workflow, managing third-party billing, and maintaining confidentiality and privacy requirements.
Is experience in a pharmacy required for this position?
Previous pharmacy experience is preferred, but not mandatory. A diploma from a credited Pharmacy Assistant course is also preferred.
What education is required to apply for this job?
A High School Diploma is required, and a diploma from a Pharmacy Assistant credited course is preferred.
How is customer service emphasized in this role?
Customer service is emphasized through greeting customers promptly, gathering prescription information, setting realistic wait times, and ensuring customers requiring counseling are referred to a pharmacist.
Are there opportunities for professional development?
Yes, employees can benefit from online learning through Academy, offering opportunities for professional growth and development.
What does the workflow entail for managing prescriptions?
The workflow includes assisting in prescription preparation, data entry for new prescriptions, managing refill requests, selecting medications according to standards, and accurately maintaining data within the pharmacy systems.
Is training provided for new employees?
Yes, new employees receive training to familiarize themselves with the company's standards and the technical functions essential for the role.
Can accommodations be made for applicants with disabilities?
Yes, accommodations are available upon request for applicants and colleagues with disabilities.
What is the importance of compliance in this role?
Compliance is critical as it reinforces the legal and ethical standards expected by customers and stakeholders, fostering a trustworthy environment within the pharmacy.
What types of schedules can employees expect?
Employees can expect flexible and varied schedules to accommodate work-life balance.