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Pharmacy Assistant

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Shoppers Drug Mart

4d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Healthcare
  • Toronto
  • Quick Apply

AI generated summary

  • You need a high school diploma, preferably a pharmacy assistant diploma, along with previous pharmacy experience, strong organizational and problem-solving skills, and attention to detail.
  • You will greet customers, manage prescriptions, assist pharmacists, handle billing, maintain confidentiality, and ensure efficient workflow in a fast-paced environment.

Requirements

  • High School Diploma
  • Diploma from a Pharmacy Assistant credited course preferred
  • Previous Pharmacy Experience preferred
  • Effective organizational skills, ability to multi task
  • Problem Solving Skills
  • Strong attention to detail

Responsibilities

  • Customer Service
  • Greet customer promptly and gather prescription information according to Standards
  • Perform duties in priority according to Role assigned on Role Assignment Schedule
  • Refer to the pharmacist all clinical inquiries
  • Set realistic customer expectations as to wait times
  • Locate and cash out prescriptions and any ancillary items
  • Ensure customers requiring counseling are referred to the Pharmacist
  • Maintain and control the cash register in the dispensary
  • Adhere to all confidentiality and privacy requirements
  • Administration
  • Receive new and repeat prescription orders in accordance with Standard Operating Procedures
  • Prepare and submit orders with the exception of controlled drugs and narcotics
  • Adjudicate third party billing, online and manage manual Third-Party Accounts
  • Answer telephone and refer to a pharmacist when necessary
  • Manage incoming faxes according to Pharmacy Standards of Practice
  • Assist pharmacist in coordinating call backs
  • Accurately file completed documentation as per Pharmacy Standards of Practice
  • Prescription Workflow
  • Assist in prescription preparation to company's standards and professional services
  • Data entry for new prescriptions, and managing refill request processing
  • Select medications to fill prescriptions according to Pharmacy Standards of Practice
  • Efficiently count or measure, package, and label prescriptions, as per Pharmacy Standards
  • Accurately enter and maintain appropriate data within the applicable Pharmacy systems

FAQs

What are the primary responsibilities of a Pharmacy Assistant?

The primary responsibilities of a Pharmacy Assistant include providing customer service, receiving and processing prescription orders, assisting in prescription preparation and workflow, managing third-party billing, and maintaining confidentiality and privacy requirements.

Is experience in a pharmacy required for this position?

Previous pharmacy experience is preferred, but not mandatory. A diploma from a credited Pharmacy Assistant course is also preferred.

What education is required to apply for this job?

A High School Diploma is required, and a diploma from a Pharmacy Assistant credited course is preferred.

How is customer service emphasized in this role?

Customer service is emphasized through greeting customers promptly, gathering prescription information, setting realistic wait times, and ensuring customers requiring counseling are referred to a pharmacist.

Are there opportunities for professional development?

Yes, employees can benefit from online learning through Academy, offering opportunities for professional growth and development.

What does the workflow entail for managing prescriptions?

The workflow includes assisting in prescription preparation, data entry for new prescriptions, managing refill requests, selecting medications according to standards, and accurately maintaining data within the pharmacy systems.

Is training provided for new employees?

Yes, new employees receive training to familiarize themselves with the company's standards and the technical functions essential for the role.

Can accommodations be made for applicants with disabilities?

Yes, accommodations are available upon request for applicants and colleagues with disabilities.

What is the importance of compliance in this role?

Compliance is critical as it reinforces the legal and ethical standards expected by customers and stakeholders, fostering a trustworthy environment within the pharmacy.

What types of schedules can employees expect?

Employees can expect flexible and varied schedules to accommodate work-life balance.

Shoppers Drug Mart

Helping millions of Canadians Live Life Well.

Science & Healthcare
Industry
1001-5000
Employees

Mission & Purpose

Shoppers Drug Mart Corporation is a licensor of full-service retail drug stores operating under the name Shoppers Drug Mart® (Pharmaprix® in Québec). Founded in 1962 by Toronto pharmacist Murray Koffler, we have grown to a national network of more than 1,300 Shoppers Drug Mart/Pharmaprix stores across Canada.