FAQs
What are the main responsibilities of a Picker at Booker?
The main responsibilities include accurately picking and dispatching goods using a handheld terminal, checking quality and packaging of items, providing high standards of customer service during deliveries, and dealing politely with delivery staff while addressing queries or complaints.
Is prior experience required for the Picker position?
Prior experience is not specifically required, but a can-do attitude and a passion for customer service are essential.
What qualities are important for a Picker candidate?
A real can-do attitude, a passion for delivering excellent customer service, and the ability to work efficiently to meet designated pick rates are important qualities.
What are the working hours for this role?
The working hours may vary as the position requires flexibility to work in different areas of the store, ensuring no two days are the same.
What benefits do Booker's employees receive?
Employees receive a range of benefits including discounts at Booker and Tesco, access to exclusive deals, pension contributions, life assurance, health support resources, and a great holiday package.
How long do I have to work before I can access Tesco colleague discounts?
You can access Tesco colleague discounts after 3 months of service.
Will I receive training for the Picker position?
Yes, training will be provided to ensure you become proficient in picking and dispatching goods efficiently.
Does the company offer any retirement savings plans?
Yes, Booker offers a retirement savings plan (pension) where employees can save up to 5% and Booker will match the contribution.
What type of support is provided for health and wellbeing?
Health and wellbeing support includes access to resources like a 24/7, confidential Employee Assistance Programme for you and your family.
Who do I refer complex queries or complaints to?
You should refer any complex queries or complaints to a manager or someone who can assist further.