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Picker

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  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail

Requirements

  • You will need
  • A can do attitude and feel comfortable working to meet designated pick rates.
  • A passion for customer service and be willing to go the extra mile when it comes to serving our valued customers.
  • Always be there, on time and properly presented.

Responsibilities

  • - Responsible for the accurate picking and dispatch of goods by picking against a hand held terminal and advising Manager of any differences.
  • - Checking quality, shelf life and ensuring packaging is robust in preparation for Delivery.
  • - Responsible for providing a high standard of customer service by processing deliveries efficiently and to target.
  • - Being polite when dealing with delivery staff and responding appropriately to queries and complaints referring any complex situations to someone who can help.

FAQs

What are the main responsibilities of a Picker at Booker?

The main responsibilities include accurately picking and dispatching goods using a handheld terminal, checking quality and packaging of items, providing high standards of customer service during deliveries, and dealing politely with delivery staff while addressing queries or complaints.

Is prior experience required for the Picker position?

Prior experience is not specifically required, but a can-do attitude and a passion for customer service are essential.

What qualities are important for a Picker candidate?

A real can-do attitude, a passion for delivering excellent customer service, and the ability to work efficiently to meet designated pick rates are important qualities.

What are the working hours for this role?

The working hours may vary as the position requires flexibility to work in different areas of the store, ensuring no two days are the same.

What benefits do Booker's employees receive?

Employees receive a range of benefits including discounts at Booker and Tesco, access to exclusive deals, pension contributions, life assurance, health support resources, and a great holiday package.

How long do I have to work before I can access Tesco colleague discounts?

You can access Tesco colleague discounts after 3 months of service.

Will I receive training for the Picker position?

Yes, training will be provided to ensure you become proficient in picking and dispatching goods efficiently.

Does the company offer any retirement savings plans?

Yes, Booker offers a retirement savings plan (pension) where employees can save up to 5% and Booker will match the contribution.

What type of support is provided for health and wellbeing?

Health and wellbeing support includes access to resources like a 24/7, confidential Employee Assistance Programme for you and your family.

Who do I refer complex queries or complaints to?

You should refer any complex queries or complaints to a manager or someone who can assist further.

Booker - A place to get on.

Retail & Consumer Goods
Industry
1001-5000
Employees

Mission & Purpose

Booker Group is a leading food and drink wholesaler in the UK, serving independent retailers, caterers, and small businesses. They provide a wide range of products, including fresh and frozen foods, beverages, and cleaning supplies, aimed at meeting the diverse needs of their customers. Their goal is to support business growth by offering competitive prices, excellent service, and a comprehensive product range. By ensuring efficient and reliable supply chain solutions, Booker Group aims to help their customers succeed in a competitive market.

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