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Booker Group

1mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Leeds

AI generated summary

  • You need a can-do attitude, a passion for customer service, and punctuality with a professional appearance to meet pick rates and serve customers effectively.
  • You will accurately pick and dispatch goods, check quality and shelf life, ensure robust packaging, process deliveries efficiently, and provide excellent customer service while handling queries professionally.

Requirements

  • A can do attitude and feel comfortable working to meet designated pick rates.
  • A passion for customer service and be willing to go the extra mile when it comes to serving our valued customers.
  • Always be there, on time and properly presented.

Responsibilities

  • Responsible for the accurate picking and dispatch of goods by picking against a hand held terminal and advising Manager of any differences.
  • Checking quality, shelf life and ensuring packaging is robust in preparation for Delivery.
  • Responsible for providing a high standard of customer service by processing deliveries efficiently and to target.
  • Being polite when dealing with delivery staff and responding appropriately to queries and complaints referring any complex situations to someone who can help.

FAQs

What are the main responsibilities of a Picker at Booker?

The main responsibilities include accurately picking and dispatching goods, checking quality and shelf life of products, ensuring proper packaging for delivery, providing high standards of customer service, and efficiently processing deliveries while assisting delivery staff with any queries or complaints.

Is customer service an important part of the Picker role?

Yes, delivering excellent customer service is a crucial aspect of the Picker role, as it involves interacting with customers and delivery staff to ensure all needs are met efficiently and courteously.

What type of attitude is expected from someone in this position?

A can-do attitude is essential, along with a passion for customer service and a willingness to go the extra mile for customers.

Do Pickers have any specific targets to meet?

Yes, Pickers are expected to work to meet designated pick rates as part of their responsibilities.

What are the working hours like for a Picker at Booker?

The job involves flexible working hours, and no two days will be the same, as Pickers will work in various areas of the store.

What benefits are offered to Pickers?

Benefits include discounts at Booker and Tesco, access to a retirement savings plan, life assurance, health and wellbeing support, and opportunities for career advancement.

Is previous experience required for the Picker role?

While previous experience in a similar role may be beneficial, it is not explicitly required. A strong customer service attitude and willingness to learn are key.

How will my performance be evaluated as a Picker?

Performance will be evaluated based on accuracy in picking, efficiency in processing deliveries, and the level of customer service provided.

What should I expect in terms of training when I start as a Picker?

New Pickers can expect comprehensive training to help them understand the picking process, use of hand-held terminals, and customer service best practices.

Who can I reach out to if I need assistance in complex situations while working as a Picker?

You should refer any complex situations to a manager or a designated team member who can provide the necessary support.

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Booker Group

Booker - A place to get on.

Retail & Consumer Goods
Industry
1001-5000
Employees

Mission & Purpose

Booker Group is a leading food and drink wholesaler in the UK, serving independent retailers, caterers, and small businesses. They provide a wide range of products, including fresh and frozen foods, beverages, and cleaning supplies, aimed at meeting the diverse needs of their customers. Their goal is to support business growth by offering competitive prices, excellent service, and a comprehensive product range. By ensuring efficient and reliable supply chain solutions, Booker Group aims to help their customers succeed in a competitive market.