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Booker Group

2mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Logistics
  • Reading

AI generated summary

  • You must have a positive attitude, meet pick rates, be passionate about customer service, and maintain punctuality and proper presentation.
  • You will accurately pick and dispatch goods using a handheld terminal, check quality and packaging, ensure efficient delivery processing, and provide polite customer service while managing queries.

Requirements

  • A can do attitude and feel comfortable working to meet designated pick rates.
  • A passion for customer service and be willing to go the extra mile when it comes to serving our valued customers.
  • Always be there, on time and properly presented.

Responsibilities

  • Responsible for the accurate picking and dispatch of goods by picking against a hand held terminal and advising Manager of any differences.
  • Checking quality, shelf life and ensuring packaging is robust in preparation for Delivery.
  • Responsible for providing a high standard of customer service by processing deliveries efficiently and to target.
  • Being polite when dealing with delivery staff and responding appropriately to queries and complaints referring any complex situations to someone who can help.

FAQs

What are the primary responsibilities of a Picker at Booker?

The primary responsibilities include accurate picking and dispatch of goods, checking quality and packaging, providing high standards of customer service, and processing deliveries efficiently.

Is prior experience required for this position?

No prior experience is specifically required, but a passion for customer service and a can-do attitude are essential.

What is expected in terms of customer service?

You are expected to deliver excellent customer service by being polite, responding appropriately to queries and complaints, and going the extra mile for customers.

Are there opportunities for career advancement?

Yes, there are various opportunities for career advancement within Booker, as the company supports and encourages growth in your career.

What benefits are offered to employees?

Employees receive several benefits, including discounts at Booker and Tesco, insurance discounts, a retirement savings plan, life assurance, health and wellbeing support, and a great holiday package.

What is the working environment like for a Picker?

The working environment is dynamic and varied, as no two days are the same, with various tasks such as filling shelves, serving at the tills, and picking deliveries.

How important is punctuality for this role?

Punctuality is very important, as employees are expected to always be on time and properly presented.

Will there be training provided for new employees?

Yes, new employees will receive training to ensure they are well-equipped to perform their duties effectively.

What is the pay structure for this position?

The job description does not specify a pay structure; interested candidates should inquire during the application process or interview.

How does the company support health and wellbeing?

The company offers resources including a 24/7 confidential Employee Assistance Programme and access to a Virtual GP for employees and their families.

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Booker Group

Booker - A place to get on.

Retail & Consumer Goods
Industry
1001-5000
Employees

Mission & Purpose

Booker Group is a leading food and drink wholesaler in the UK, serving independent retailers, caterers, and small businesses. They provide a wide range of products, including fresh and frozen foods, beverages, and cleaning supplies, aimed at meeting the diverse needs of their customers. Their goal is to support business growth by offering competitive prices, excellent service, and a comprehensive product range. By ensuring efficient and reliable supply chain solutions, Booker Group aims to help their customers succeed in a competitive market.