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Booker Group

2mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Logistics
  • Cardiff

AI generated summary

  • You must have a positive attitude, meet pick rates, prioritize customer service, and consistently arrive on time and well-presented.
  • You will accurately pick and dispatch goods, check quality and packaging, ensure efficient deliveries, and provide excellent customer service while addressing delivery staff inquiries.

Requirements

  • A can do attitude and feel comfortable working to meet designated pick rates.
  • A passion for customer service and be willing to go the extra mile when it comes to serving our valued customers.
  • Always be there, on time and properly presented.

Responsibilities

  • Responsible for the accurate picking and dispatch of goods by picking against a hand held terminal and advising Manager of any differences.
  • Checking quality, shelf life and ensuring packaging is robust in preparation for Delivery.
  • Responsible for providing a high standard of customer service by processing deliveries efficiently and to target.
  • Being polite when dealing with delivery staff and responding appropriately to queries and complaints referring any complex situations to someone who can help.

FAQs

What are the main responsibilities of a Picker?

The main responsibilities include accurately picking and dispatching goods, checking quality and shelf life, providing high standards of customer service during the delivery process, and dealing politely with delivery staff while addressing any queries or complaints.

Is customer service a requirement for this role?

Yes, a passion for customer service and a willingness to go the extra mile for our customers are essential qualities for this role.

What kind of attitude is preferred for this position?

A can-do attitude is preferred, with a focus on meeting designated pick rates and serving customers efficiently.

What benefits are offered after 3 months of service?

After 3 months, benefits include a Tesco colleague discount card offering 10% increasing to 15% off most purchases at Tesco, as well as discounts at Tesco Café and on F&F purchases.

Are there health benefits provided?

Yes, there are health benefits such as free eye tests when spending £50 or more, 50% off health checks at Tesco Pharmacy, and access to health and wellbeing support resources.

Is there retirement savings support available?

Yes, there is a retirement savings plan where you can save up to 5% and Booker will match your contribution.

Are there any discounts available for everyday purchases?

Yes, employees have access to an exclusive deals and discounts website that can help save money on everyday purchases, along with a cycle to work scheme.

What opportunities for career advancement exist?

Booker offers opportunities for career advancement within a diverse organization, enabling your career to keep moving forward.

Is life assurance provided for employees?

Yes, life assurance is provided with coverage for death in service life cover of up to three times the annual pay.

How is the company structured in relation to Tesco?

Booker Group is part of Tesco plc but operates separately from the core Tesco business, and as such, the benefits offered may differ from those offered at Tesco.

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Booker Group

Booker - A place to get on.

Retail & Consumer Goods
Industry
1001-5000
Employees

Mission & Purpose

Booker Group is a leading food and drink wholesaler in the UK, serving independent retailers, caterers, and small businesses. They provide a wide range of products, including fresh and frozen foods, beverages, and cleaning supplies, aimed at meeting the diverse needs of their customers. Their goal is to support business growth by offering competitive prices, excellent service, and a comprehensive product range. By ensuring efficient and reliable supply chain solutions, Booker Group aims to help their customers succeed in a competitive market.