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Pizza Hut - Team Member

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Hospitality & Retail
  • Edinburgh

AI generated summary

  • You need GCSEs A-D, food service experience preferred, strong communication, willingness to learn, able to lift 10kg, stand for 8-12 hours, tolerate heat, and handle kitchen equipment safely.
  • You will ensure cleanliness and safety, follow standards for quality, handle cash, assist customers, resolve issues, and foster team collaboration while adhering to company culture and values.

Requirements

  • GCSEs or equivalent in core subjects grades A-D
  • Food retail or service industry experience preferred.
  • Ability to exceed Customer Satisfaction expectations
  • Sound communication and interpersonal skills
  • Willingness to learn new skills
  • Able to bend at the waist and lift items up to 10 Kgs. to waist level
  • Able to move items up to 10 Kgs. for distances of up to 25 feet
  • Able to remain standing and active for an 8-12 hour shift
  • Able to tolerate exposure to hot temperatures (above 32° C) throughout the shift
  • Able to hear, understand, and respond to Team Members' requests in a loud environment
  • Skill and coordination at using hands to perform kitchen and cleaning duties such as operating machinery and kitchen equipment
  • Able to tolerate exposure to all products without an allergic reaction or sensitivity.
  • Able to tolerate exposure to chlorine sanitizing solution

Responsibilities

  • Enjoys keeping things clean and safe for customers and teammates
  • Adheres to all safety, sanitation and security standards
  • Follows all standards for the quality execution of specific stations of responsibility
  • Maintains knowledge of menu items and promotions
  • Follows all cash handling procedures safely and in accordance with company standards
  • A self-leader who takes ownership of tasks and role
  • Takes ownership and responsibility of one's own actions
  • Aspires to lead and mentor peers
  • Continually communicates with manager to analyze and understand business needs
  • Champions Yum!’s culture and values
  • Dedicated to doing quality work
  • An inclusive team player
  • Fosters positive relationships with teammates and customers
  • Anticipates customers’ needs by being attentive to body language signs in order to add value to the customers’ experience and promote repeat business
  • Handles customer complaints according to guidelines to ensure customer issues are resolved

FAQs

Is experience in the food service industry required for this position?

While food retail or service industry experience is preferred, it is not strictly required. A willingness to learn new skills is also valued.

What are the educational requirements for the Team Member position?

Candidates should have GCSEs or equivalent in core subjects with grades A-D.

What are the key responsibilities of a Team Member at Pizza Hut?

Team Members are responsible for helping customers with their orders, running food preparation, maintaining cleanliness and safety standards, adhering to cash handling procedures, and ensuring quality execution at specific stations.

How long are the shifts for this position?

Team Members can expect to work 8-12 hour shifts.

Is the work environment loud?

Yes, the environment can be loud, and Team Members should be able to hear, understand, and respond to requests from other team members in such conditions.

What qualities are important for a successful Team Member?

Important qualities include being a self-leader, taking ownership of tasks, being an inclusive team player, having strong communication and interpersonal skills, and being dedicated to quality work.

Will I be handling cash in this role?

Yes, you will be following all cash handling procedures safely and in accordance with company standards.

Do I need to be physically fit for this job?

Yes, the role requires physical capabilities, including the ability to lift items up to 10 Kgs, stand and remain active for long periods, and tolerate hot temperatures.

What kind of training will I receive?

Training will cover food preparation, safety and sanitation standards, cash handling procedures, and customer service practices to ensure you exceed customer satisfaction expectations.

How does this position fit into the company's culture?

Team Members are expected to champion Yum!’s culture and values, foster positive relationships, and anticipate customers’ needs, thereby contributing to a welcoming and inclusive environment.

Scottish based conglomerate operating in Online, Hospitality, Retail, Property, Construction and Frozen Drinks sectors

Retail & Consumer Goods
Industry
201-500
Employees
2020
Founded Year

Mission & Purpose

Glenshire Group, a Scottish family-owned conglomerate based in Fife, was established in 2020. It consolidates various business interests across multiple sectors, including retail (Greens Retail), frozen drinks (Skwishee), property development (Glenshire Developments), and Pizza Hut franchises. The group's mission is to integrate and grow these diverse businesses, leveraging synergies to maximise efficiency and profitability while maintaining strong local and family-oriented values.