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Plum - Quality Analyst- Customer Success

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Plum

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Data

AI generated summary

  • You need a bachelor's degree, 2-3 years in quality assurance, proficiency in quality systems and software, strong analytical skills, and excellent communication abilities. Teamwork is essential.
  • You will conduct audits, analyze quality data, document findings, identify process improvements, and collaborate with departments to address quality issues and implement solutions.

Requirements

  • Education: Bachelors degree in any field.
  • Experience: Minimum of 2-3 years of experience in a quality assurance or quality control role, preferably in the insurtech or similar industry.
  • Technical Skills: Proficiency in quality management systems, statistical analysis, and relevant software tools (e.g., MS Office). Experience with Zendesk, Salesforce, Ozonetel, and similar tools will be an added advantage.
  • Analytical Skills: Strong analytical and problem-solving skills with attention to detail.
  • Communication: Excellent verbal and written communication skills, with the ability to present complex information clearly.
  • Team Player: Ability to work well in a team environment and collaborate with different departments.

Responsibilities

  • Quality Monitoring: Conduct regular audits and quality checks on processes, products, or services to ensure compliance with company standards and regulations.
  • Process Improvement: Identify areas of improvement in the quality control process, develop corrective actions, and monitor their implementation.
  • Data Analysis: Analyze quality data and metrics to identify trends, root causes of issues, and opportunities for improvement.
  • Documentation: Maintain accurate records of quality tests, inspections, and audits. Prepare detailed reports on findings and recommendations.
  • Collaboration: Work closely with other departments, including production, operations, and customer service, to address quality issues and implement solutions.

FAQs

What is the location of the Quality Analyst - Customer Success position?

The position is based in Bengaluru and is an on-site role.

What qualifications are required for this job?

Candidates should have a Bachelor's degree in any field and a minimum of 2-3 years of experience in a quality assurance or quality control role, preferably in the insurtech or similar industry.

What kind of working environment does Plum offer?

Plum offers a full-time on-site working environment.

What technical skills are preferred for this position?

Proficiency in quality management systems, statistical analysis, and relevant software tools (e.g., MS Office) is required. Experience with tools like Zendesk, Salesforce, and Ozonetel would be an added advantage.

What are the primary responsibilities of the Quality Analyst?

The primary responsibilities include quality monitoring, process improvement, data analysis, documentation, and collaboration with other departments.

Is experience in the insurance industry necessary for this role?

While not mandatory, experience in the insurtech or a similar industry is preferred.

What personal attributes are important for a successful Quality Analyst at Plum?

Important attributes include attention to detail, analytical thinking, problem-solving skills, and excellent communication skills.

Are there any benefits provided by Plum for this position?

Yes, benefits include a competitive salary, performance bonuses, health insurance, professional development opportunities, and a flexible work environment.

What is the mission of Plum as a company?

Plum's mission is to provide the highest quality insurance and healthcare to 10 million lives by FY2030, through companies that care.

How does Plum support professional development?

Plum offers professional development opportunities to help employees grow in their roles and advance their careers.

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Plum

Money, motivated. The smart money app helping +1.5m invest, save and manage their spending.

Finance
Industry
51-200
Employees
2016
Founded Year

Mission & Purpose

Plum is a company that offers an AI-powered personal finance app designed to help users manage their money effectively. The app analyses users' financial transactions, provides insights into their spending habits, and offers personalised recommendations to help them save, invest, and achieve their financial goals. Plum's ultimate mission is to democratise access to financial expertise and tools, making personal finance simple, accessible, and automated for everyone. Their purpose is to empower individuals to take control of their finances, build healthy financial habits, and make informed financial decisions with ease. Plum aims to remove the complexity and barriers often associated with financial management, providing users with the tools and knowledge to improve their financial well-being and secure their financial future.