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Policy Specialist, Trust & Safety

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Spotify

3mo ago

  • Job
    Full-time
    Junior Level
  • Government & Politics
    Product
  • Dublin

AI generated summary

  • You need a BA/BS, 1-2 years in Trust & Safety, understanding of online safety issues, strong critical thinking, problem-solving skills, and excellent interpersonal abilities to support users.
  • You will assess risks for new features, collaborate with teams to ensure safety, develop product policies, track industry trends, conduct research, and enhance advisory processes.

Requirements

  • BA/BS degree or similar experience required.
  • A minimum of 1-2 years experience in Trust & Safety, or a related field.
  • Deep understanding of online safety trends and landscape, such as issues related to generative AI, search, content recommendations, behavioral abuse, and user-generated content.
  • Strong critical thinking skills with the ability to identify potential avenues for abuse.
  • Creative problem solver, comfortable thinking through novel issues and devising new ways to measure and mitigate risks; coding experience a plus.
  • Excellent interpersonal skills; able to navigate complex issues and passionate about helping Spotify users and creators.
  • Proven ability to lead multiple projects simultaneously while balancing competing priorities.
  • Self-starter, resilient, and passionate about keeping our community safe.
  • Great teammate with ability to work autonomously.

Responsibilities

  • Conduct risk assessments of new product / features and collaborate with Trust & Safety, Product and Engineering teams on design and risk mitigation strategies.
  • Work cross functionally with internal stakeholders to build consensus and advance T&S initiatives.
  • Coordinate engagement of all relevant Trust & Safety stakeholders related to new product/feature launches.
  • Support the development of our internal product policies and best practices to ensure the safety and trust of our products at scale.
  • Track industry developments, academic research, and evolving trends related to safe product design to inform our advisory work.
  • Conduct qualitative and quantitative research on topics related to abuse and mitigation.
  • Help build and refine processes to scale our product advisory function.

FAQs

What location is this position based in?

This position is based in Dublin, Ireland.

What type of contract is being offered for this role?

This role is offered as a permanent position.

What are the primary responsibilities of the Policy Specialist?

The primary responsibilities include conducting risk assessments of new products/features, collaborating with internal teams, supporting the development of internal product policies, and tracking industry developments related to safe product design.

What qualifications are required for this position?

A BA/BS degree or similar experience is required, along with a minimum of 1-2 years of experience in Trust & Safety or a related field.

What skills are essential for a successful candidate?

Essential skills include strong critical thinking, creativity in problem-solving, excellent interpersonal skills, and the ability to manage multiple projects simultaneously.

Is there an opportunity for professional development?

Yes, there are extensive learning opportunities through Spotify's dedicated team, GreenHouse.

What benefits are offered to employees?

Benefits include flexible share incentives, global parental leave, an employee assistance program, and flexible public holidays.

Does Spotify value diversity and inclusion?

Yes, Spotify is an equal opportunity employer that values different voices and backgrounds, fostering a diverse and inclusive workplace.

What does Spotify aim to achieve through its services?

Spotify's mission is to unlock the potential of human creativity by providing artistic opportunities for creators and exceptional audio experiences for fans.

Passionate music fans. Innovative tech pros. Perfect harmony. Join our band.

Entertainment & Media
Industry
5001-10,000
Employees
2006
Founded Year

Mission & Purpose

Spotify is a transformative music streaming platform that has revolutionised the way people listen to music. Their mission is to unlock the potential of human creativity by providing a platform for over a million artists to earn a living from their art while offering billions of fans the opportunity to enjoy and be inspired by it. With a vast library of over 50 million tracks, users can discover, manage, and share music for free, or upgrade to Spotify Premium for an enhanced experience, including offline mode, improved sound quality, and an ad-free listening experience. As the most popular global audio streaming service, Spotify's innovative model has become the largest revenue driver for the music industry, supporting artists and reshaping the music ecosystem.

Culture & Values

  • Innovative

    We move fast and take big risks

  • Sincere

    We have no time for internal politics

  • Passionate

    We revel in what we do

  • Collaborative

    We recognise that we're all in this together

  • Playful

    We don't take ourselves too seriously

Benefits

  • Extensive learning opportunities

    Through our dedicated team, GreenHouse.

  • Flexible share incentives

    Letting you choose how you share in our success.

  • Global parental leave

    Six months off - fully paid - for all new parents.

  • All The Feels

    Our employee assistance program and self-care hub.

  • Flexible public holidays

    Swap days off according to your values and beliefs.