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Port Operations Agent | Marseille

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TUI

3mo ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Logistics
  • Marseille

AI generated summary

  • You must excel in English communication, have a good academic background (maritime studies preferred), possess problem-solving skills, and be detail-oriented. A driver's license is required.
  • You will coordinate vessel operations, manage arrivals and departures, ensure compliance with regulations, respond to emails, solve day-to-day issues, and liaise with stakeholders for smooth operations.

Requirements

  • Excellent communication skills in English language, both written and oral.
  • Good academic background. Maritime studies are desirable.
  • Preferred previous experience as a Port Agent.
  • Problem solving and analytical skills.
  • Good office administration and organizational skills with a keen eye for attention to detail.
  • Knowledge of Microsoft Office programs.
  • Orientation to results and customer service; decisive problem solving.
  • Business travel availability, if required by Manager.
  • Time availability in case of business needs: weekends, holidays, out of office hours on call duties. Also, will have the possibility to work remote when operations allow it.
  • Must have a valid driver’s license.

Responsibilities

  • Attend vessel ship calls and act as a primary liaison between Cruise Line, port authorities and other stakeholders to ensure the smooth and efficient handling and processing of vessel operations for their port of calls. Ensuring operational demands are met and carried out according to protocols and policies set forth.
  • Coordinate vessel arrival/departures and berthing arrangements with port authority, terminal operators, security, government entities and maritime service providers.
  • Monitor and respond to email requests within a timely manner from various regional email accounts.
  • Facilitate vessel entry/clearance procedures, including customs, immigration, health formalities to ensure compliance with regulatory requirements. Utilize the different systems for all vessel entry/departure requirements.
  • Work in close collaboration with suppliers to ensure we deliver safe, healthy, and sustainable service.
  • Solve day-to-day issues and propose workflow improvements to your manager, to enhance productivity and efficiency in port operations.
  • Monitor vessel movements, port, and weather conditions to anticipate operational challenges and minimize disruptions and effectively communicate to all parties involved.
  • Compile and submit appropriate updates throughout the day Cruise Line’s corporate managers. Complete appropriate sail reports as required by each line.
  • Complete each respective sailing documents required for invoicing/billing within acceptable time frame and ensure all back up documentation has been saved appropriately.
  • Actively participate in conference calls with vessels and/or cruise lines when needed.
  • Forward any vessel/ship packages/mail, medical luggage or lost and found items/ mail as requested by line at the end of the day and notify relevant parties of tracking info and costs.
  • Coordinate/provide appropriate medical assistance & provide follow up/updates for any medically disembarked crew or guest to respective persons/departments for each cruise line.

FAQs

What are the main responsibilities of a Port Operations Agent?

The main responsibilities include overseeing agency vessel operations, arranging pilots and line handlers, coordinating ship clearance, making transportation arrangements for crew, managing provisioning delivery, and acting as a primary liaison between cruise lines, port authorities, and other stakeholders.

Is previous experience as a Port Agent required for this position?

While preferred, previous experience as a Port Agent is not strictly required; however, it is desirable.

What skills are essential for a successful Port Operations Agent?

Essential skills include excellent communication skills in English, problem-solving and analytical skills, office administration and organizational skills, attention to detail, knowledge of Microsoft Office, and a focus on results and customer service.

Is a specific educational background needed for this position?

A good academic background is required, and maritime studies are desirable.

Are there any requirements related to work availability?

Yes, the position requires time availability for business needs, including weekends, holidays, and out-of-office hours on call duties.

Will I need to travel for this job?

Business travel may be required, depending on the needs of the manager.

What benefits does the company offer?

The company offers a competitive salary and benefits, career progression opportunities, access to free learning platforms and language lessons, and a friendly, diverse international team.

Do I need a driver's license for this position?

Yes, a valid driver’s license is required.

How does TUI Musement approach diversity and inclusion?

TUI Musement values uniqueness and strives to inspire the future of travel, promoting diversity and inclusion within the organization. For more details, they encourage visiting their Diversity & Inclusion page.

What type of training and development opportunities are available?

TUI Musement offers access to free learning platforms and language lessons, promoting continuous personal and professional development.

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TUI

To shape tomorrow's travel we need the brightest minds today.

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

TUI Group is a multinational tourism and travel company based in Germany. They operate a diverse portfolio of travel brands, including tour operators, airlines, cruise lines, and hotels. TUI Group's core business involves offering a wide range of travel services, including package holidays, flights, accommodation, and other travel-related services. Their ultimate mission is to provide exceptional holiday experiences and make travel accessible and enjoyable for their customers. TUI Group's purpose is to create unforgettable moments, inspire exploration, and connect people through the joy of travel. They aim to be a trusted and reliable partner, offering quality and sustainable tourism experiences while contributing positively to the local communities and environments they operate in. TUI Group strives to be an innovative leader in the travel industry, continuously improving their services and embracing digital transformation to meet the evolving needs and preferences of travellers worldwide.

Culture & Values

  • Trusted

    Reliable, consistent quality

  • Unique

    Exclusive, designed around you

  • Inspiring

    Fresh, effortless

Benefits

  • Totally flexible ways of working

  • Pension scheme

  • Private Medical Cover

  • Health Insurance

  • Cycle to Work Scheme

  • Whole host of wellbeing focused activities as part of monthly Wellbeing Days