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Premium Client Relations Account Executive

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San Francisco Giants

Jan 21

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Sales & Business Development
  • San Francisco
  • Quick Apply

AI generated summary

  • You need 4+ years in premium service/retention, strong multitasking, excellent communication skills, and a passion for customer experience. Flexibility and proficiency in Google/Microsoft Suites are essential.
  • You will build strong relationships with Premium Season Ticket Members, addressing inquiries, enhancing their experience, processing accounts, and promoting benefits and upsell opportunities.

Requirements

  • Exceptional ability to balance sales and service duties and understand the relationship between the two. The ability to make sound independent judgments are essential.
  • Must possess excellent customer service and organizational skills, with exceptional written and verbal communication abilities, and attention to detail.
  • Must have a strong ability to multitask.
  • Preferred success rate in retaining high volume inventory for sports teams.
  • Requires a high degree of creativity, enthusiasm, and a genuine passion about delivering service that elevates our customer experience with the organization.
  • Must be able to work a flexible, non-traditional schedule.
  • Minimum four years experience in Premium service and/or retention preferably in the sports or hospitality industries.
  • Four-year college degree.
  • Ability to manage and respond to a large number of calls and emails as well as heavy personal interaction with the Giants' customers and fan base.
  • Proficient in Google Suite, Microsoft Suite, Experience with Tickets.com a plus.

Responsibilities

  • The Premium Client Relations Account Executive is responsible for the service and retention of Premium Season Ticket Members. Utilizing exceptional communication skills, a passion for service, and a savvy understanding of building strong relationships, this role is instrumental in the representation of our brand and business successes.
  • You want to create relationships with an elevated book of business, becoming the liaison between Premium clients and the organization. Clients span from corporate accounts to personal accounts.
  • You are eager to navigate clients into a new chapter of Giants Premium Seating, elevating their membership and in-game experience.
  • You are excited to provide direct communication to clients including all pertinent details on membership benefits and renewal options.
  • You are motivated to investigate ticket services issues and related procedures and recommend the appropriate course of action.
  • You are able to show your skills by providing prompt, accurate, courteous and complete service of requests from clientele (knowing when to go above and beyond is of key importance)
  • You will have the opportunity to develop rapport and positive relationships with Premium Season Ticket Members and their guests.
  • You have a retention background that can lean into future upsells, add ons and new sales opportunities that are on the horizon for our Premium Season Ticket Members.
  • This includes becoming knowledgeable on Premium Season Ticket Membership policies and procedures, ballpark seating, concessions offerings, ticketing policies and upcoming events and accurately communicate this information to members.
  • We will depend on this role to assist in internal ticket processing and account maintenance through various data platforms used by the Giants Front Office. This includes but is not limited to, ticket processing, credit redemption, ticket exchange, updating seat license ownership and more.
  • We will depend on this role to elevate benefits and events to enhance the Premium Season Ticket Member experience.
  • We are hoping you will consistently go above and beyond the service standards to provide ‘wow’ moments for our Season Ticket Members, including celebrating special moments like birthdays, anniversaries & achievements.
  • You will have a unique ability to work cross-functionally within the SF Giants organization.
  • You provide prompt, accurate, and courteous service to customers via phone, email, and in-person communication.
  • You respond enthusiastically to internal requests.
  • You are fulfilled by helping others and are passionate about building relationships.
  • You are committed to learn new information and make an effort to become self-sufficient in this role.

FAQs

What is the primary responsibility of the Premium Client Relations Account Executive?

The primary responsibility is to service and retain Premium Season Ticket Members by building strong relationships and providing exceptional communication and customer service.

What qualifications are required for this position?

A minimum of four years of experience in Premium service and/or retention, preferably in the sports or hospitality industries, as well as a four-year college degree are required.

Is prior experience in sales necessary for this role?

While not explicitly required, a background in sales, particularly with retention and upsells, is preferred and beneficial for this role.

What type of schedule can I expect for this role?

The position requires a flexible, non-traditional schedule to accommodate game days and client events.

Are there any particular skills that are emphasized for the role?

Yes, exceptional customer service, organizational skills, strong written and verbal communication abilities, and multitasking skills are emphasized.

Do we offer benefits to employees?

Yes, the San Francisco Giants provide a comprehensive benefits package that includes medical, dental, vision coverage, and a generous 401(K) matching program, among others.

How does the company support diversity and inclusion?

The Giants are committed to fostering an inclusive work environment that values diversity and aims to create a community built on respect for all individuals.

Will training be provided for this position?

Yes, the company is committed to employee growth and development, and will provide training to help you become knowledgeable in the various aspects of the role.

How does the Giants promote work-life balance?

The organization promotes work-life balance by implementing flexible work practices and providing paid time off including half-day Fridays during the season and an extended holiday break.

Can I expect opportunities for professional growth within the organization?

Yes, the San Francisco Giants emphasize employee growth and development and are dedicated to helping you develop your strengths and advance in your career.

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San Francisco Giants

Entertainment & Media
Industry
201-500
Employees
1958
Founded Year

Mission & Purpose

The three-time World Champion San Francisco Giants continue to establish itself as a global brand. Since moving to downtown San Francisco, the Giants home, Oracle Park has been lauded as one of the finest ballparks in all of baseball. The Giants continue to innovate the sports industry with some of the brightest and best professionals working in the front office.