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Private Events Coordinator - Miami Pool House

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Soho House & Co

Yesterday

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Facilities Management
  • Miami
  • Quick Apply

AI generated summary

  • You need 1+ years of relevant experience, flexibility to work nights/weekends, strong organizational skills, proficiency in Microsoft Office and Salesforce, excellent communication, and physical stamina.
  • You will coordinate private events, manage inquiries, maintain booking systems, collaborate with teams, prepare documentation, conduct property tours, and ensure excellent service for members.

Requirements

  • Minimum 1+ years relevant experience
  • An essential part of the job is being available on a flexible schedule and being willing to work outside “office hours”. For example, nights, weekends, and holidays (as needed and when applicable). This may or may not be required on a regular basis but is mandatory when needed.
  • Strong organizational and project management abilities.
  • Daily use of Microsoft Office Suite, Salesforce, Tripleseat and other systems.
  • Adaptable in various situations.
  • Professional manner and attitude.
  • Friendly and approachable.
  • Excellent written and oral communication skills.
  • Positive tone when answering business calls.
  • Ability to work effectively under time constraints and deadlines.
  • Passionate about Soho House, upholding its standards and core ethos.
  • Must be able to seize, grasp, turn and hold objects with hands.
  • Must be able to work on your feet for at least 8 hours.
  • Fast paced movements are required to go from one part of the club to others.
  • Must be able to move, pull, carry, or lift at least 40 pounds.
  • Must be able to work in front of a computer screen for up to 5 hours per day.
  • Occasionally kneel, bend, crouch and climb as required.

Responsibilities

  • Responsible for answer the private events phone, greeting members, establishing reason for calling, answering any questions and/or directing them to appropriate department.
  • Provide members with initial availability and pricing for all email inquiries
  • Enter all leads into Tripleseat and create a booking or “soft hold”. If date is unavailable, provide alternative dates or venue for member
  • Identify the member’s requirements and expectations for each event and enter detailed notes into Tripleseat so that Events Manager can gain complete understanding of expectations
  • Schedule and participate in property tours
  • Manage event documentation such as BEOs, contracts, custom menus, receipts
  • Maintain, update and track event changes in Tripleseat
  • Schedule/coordinate BEO Meetings
  • Make introduction to Assistant Private Events Manager or Head of Private Events depending on site and overall scope of the event
  • Generate weekly report of upcoming private events and their statuses to send out to Operations teams
  • Generate weekly projected revenue report and send to Head of Private Events
  • Work closely with the Member Events team to ensure that spaces are not double booked, or event times do not overlap
  • Coordinate with other departments to communicate event needs (for example, maintenance, AV, housekeeping, etc.)
  • Work closely with third party vendors and schedule as needed
  • Maintain positive attentiveness to service, responding positively to guests needs and ensuring timely resolution to issues
  • Assist Events Managers as needed

FAQs

What is the main role of the Private Events Coordinator?

The Private Events Coordinator is the first point of contact for private event inquiries, providing detailed responses regarding venue availability, cost, and food & beverage service options.

What are the primary responsibilities of the Private Events Coordinator?

The main responsibilities include answering inquiries via phone and email, entering leads into Tripleseat, managing event documentation, coordinating with various departments, and assisting the Events Managers as needed.

What experience is required for this position?

A minimum of 1+ years of relevant experience is required.

What type of schedule is expected for this role?

A flexible schedule is essential, with a willingness to work outside of regular office hours, including nights, weekends, and holidays when needed.

What systems and software will I use daily in this position?

Daily use of Microsoft Office Suite, Salesforce, Tripleseat, and other systems is required.

How important are communication skills for this role?

Excellent written and oral communication skills are crucial, as well as a positive tone when answering business calls.

Is the Private Events Coordinator role physically demanding?

Yes, the position requires the ability to work on your feet for extended periods and perform physical tasks such as lifting, carrying, and moving objects weighing at least 40 pounds.

What kind of benefits do full-time employees receive?

Full-time employees are eligible for health benefits (Medical, Dental & Vision), a retirement fund with a 2% match, paid time off, and opportunities for career development.

Are team events or activities organized for employees?

Yes, monthly team events such as fitness sessions, cinema screenings, and art classes are organized, allowing employees to participate and engage with each other.

Will I receive training and development opportunities?

Yes, there is an extensive range of internally and externally run courses available for all employees for learning and development.

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Soho House & Co

Soho House is a place for our diverse membership to connect, grow, have fun, and make an impact.

Travel & Leisure
Industry
5001-10,000
Employees
1995
Founded Year

Mission & Purpose

Soho House is a company that operates private members' clubs, hotels, and restaurants in various cities around the world. They provide exclusive spaces and services for individuals in creative industries, offering a blend of social, work, and leisure environments. Soho House's ultimate goal is to create inviting and inspiring spaces where like-minded individuals can connect, collaborate, and unwind. Their purpose revolves around fostering a community of creatives, entrepreneurs, and professionals, providing them with a supportive network and a vibrant setting to socialise, work, and relax. Through their distinctive venues and services, Soho House aims to facilitate collaboration, nurture creativity, and enhance the well-being of their members.