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Probate Officer (12 months)

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NatWest Group

Sep 26

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Government & Politics

AI generated summary

  • You should have experience analyzing performance data, strong communication skills, knowledge of contact center operations, and proficiency in Microsoft Office, including PowerPoint, Excel, and Word.
  • You will support customers and colleagues, investigate queries, enhance processes, coach teams, log operations, identify trends, automate inefficiencies, and improve customer service.

Requirements

  • Experience of analysing and using performance data
  • The ability to convey information in a simple and understandable way
  • An understanding of contact centre operations and performance metrics
  • Microsoft Office skills, including PowerPoint, Excel and Word

Responsibilities

  • In this key role, you’ll be providing crucial support to customers and colleagues in our contact centres. You’ll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency.
  • You’ll also be:
  • Identifying barriers to performance and coordinating improvements to enhance our efficiency
  • Working closely with operational centres, providing coaching and support to increase efficiency and knowledge
  • Keeping accurate records of day to day operations, logging incidents and identifying trends
  • Reviewing manual or ineffective processes which could be automated or enhanced
  • Maintaining a focus on improving our customer service and experiences

FAQs

What is the duration of the Probate Officer position?

The Probate Officer role is being offered for a period of 12 months.

Where is the Probate Officer position based?

The role can be based in Jersey, but you must clearly state on your CV that you have the right to live and work in this location.

What responsibilities does the Probate Officer have?

The Probate Officer will provide support to customers and colleagues, respond to and investigate queries, support on business processes, and suggest improvements for efficiency.

What skills are required for the Probate Officer role?

Candidates need excellent planning and organisational skills, attention to detail, experience with performance data analysis, and familiarity with contact centre operations and performance metrics.

Is experience in contact centre operations necessary for this position?

Yes, an understanding of contact centre operations and performance metrics is required for the role.

What software skills are needed for the Probate Officer position?

Proficiency in Microsoft Office applications, including PowerPoint, Excel, and Word, is needed for this role.

Will there be training provided for the Probate Officer role?

Yes, the role includes providing coaching and support to increase efficiency and knowledge within operational centres.

How will my performance be evaluated in this position?

Performance will likely be evaluated based on the ability to improve efficiency, enhance customer service, and effectively manage and analyze performance data.

Is there an opportunity for career advancement in this role?

Yes, the role is positioned to help you hone your analytical skills and is a stepping stone for career advancement in a fast-paced environment.

What qualities would make someone successful in this role?

Success in this role requires the ability to perform well under pressure, manage multiple tasks accurately, and convey information clearly and understandably.

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NatWest Group

A relationship bank for a digital world. We champion potential.

Finance
Industry
10,001+
Employees
1968
Founded Year

Mission & Purpose

We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate. As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these. Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence. One of the biggest challenges we all face in our future is climate change. That’s why we’ve put it right at the core of our purpose. We want to champion climate solutions with financing and entrepreneurial support, fully embed climate into our culture and decision making, and be climate positive by 2025. We’re committed to using our purpose to break down barriers, drive change and ultimately create a great place to work.