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Probate Officer

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NatWest Group

3mo ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Business, Operations & Strategy

AI generated summary

  • You need experience with performance data analysis, strong communication skills, knowledge of contact center operations, and proficiency in Microsoft Office, including PowerPoint, Excel, and Word.
  • You will support customers and colleagues, investigate queries, enhance processes, coach operational staff, maintain records, and focus on improving customer service and efficiency.

Requirements

  • Experience of analysing and using performance data
  • The ability to convey information in a simple and understandable way
  • An understanding of contact centre operations and performance metrics
  • Microsoft Office skills, including PowerPoint, Excel and Word

Responsibilities

  • In this key role, you’ll be providing crucial support to customers and colleagues in our contact centres. You’ll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency.
  • You’ll also be:
  • Identifying barriers to performance and coordinating improvements to enhance our efficiency
  • Working closely with operational centres, providing coaching and support to increase efficiency and knowledge
  • Keeping accurate records of day to day operations, logging incidents and identifying trends
  • Reviewing manual or ineffective processes which could be automated or enhanced
  • Maintaining a focus on improving our customer service and experiences

FAQs

What is the primary role of a Probate Officer?

The primary role of a Probate Officer is to provide crucial support to customers and colleagues, responding to and investigating queries related to business processes, policies, and procedures while suggesting improvements to increase efficiency.

Where is this job located?

This job can be based in Jersey, but applicants must clearly state on their CV that they have the right to live and work in that location.

What skills are required for this position?

Required skills include excellent planning and organizational skills, good attention to detail, experience in analyzing performance data, the ability to convey information simply, an understanding of contact centre operations, and proficiency in Microsoft Office, particularly PowerPoint, Excel, and Word.

Is training provided for this role?

Yes, the role involves working closely with operational centres, providing coaching and support to increase efficiency and knowledge among colleagues.

What type of work environment can I expect in this role?

You can expect a fast-paced work environment where you will actively participate in initiatives to improve customer service and business processes while managing multiple tasks under pressure.

How does this role contribute to customer service?

This role contributes to customer service by identifying barriers to performance, enhancing efficiency, and maintaining a focus on improving customer experiences and satisfaction.

Are there opportunities for career advancement in this role?

Yes, this position allows you to hone your analytical skills and provides a well-positioned opportunity for career advancement within the organization.

What kind of records will I need to keep in this role?

You will need to keep accurate records of day-to-day operations, log incidents, and identify trends to enhance performance and service delivery.

Will I need to travel for this role?

The job description does not specify travel requirements, so it is likely that the role is primarily office-based in Jersey unless stated otherwise during the hiring process.

How can I apply for the position?

Interested candidates can apply by submitting their CV, ensuring they clearly state their eligibility to live and work in Jersey.

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NatWest Group

A relationship bank for a digital world. We champion potential.

Finance
Industry
10,001+
Employees
1968
Founded Year

Mission & Purpose

We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate. As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these. Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence. One of the biggest challenges we all face in our future is climate change. That’s why we’ve put it right at the core of our purpose. We want to champion climate solutions with financing and entrepreneurial support, fully embed climate into our culture and decision making, and be climate positive by 2025. We’re committed to using our purpose to break down barriers, drive change and ultimately create a great place to work.