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Process Executive - Data

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Cognizant

2mo ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Banking & Finance
  • Mumbai

AI generated summary

  • You must have strong MS Excel skills, expertise in mortgage customer service and collections, excellent communication, problem-solving abilities, and relevant certifications like CMS and MOS in Excel.
  • You will manage customer service operations, analyze data with Excel, resolve inquiries, streamline processes, monitor collections, conduct audits, and contribute to continuous improvement in the mortgage domain.

Requirements

  • Possess strong technical skills in MS Excel including data analysis and report generation
  • Demonstrate domain expertise in Customer Service (Mortgage) and Collection-Loss Mitigation (Mortgage Loans)
  • Exhibit excellent communication and interpersonal skills to effectively interact with customers and team members
  • Show ability to work independently and as part of a team to achieve common goals
  • Display strong problem-solving skills and attention to detail to ensure accuracy and efficiency
  • Have a proactive approach to learning and adapting to new processes and technologies
  • Certified Mortgage Servicer (CMS)
  • Microsoft Office Specialist (MOS) in Excel

Responsibilities

  • Manage daily operations related to customer service in the mortgage domain
  • Utilize MS Excel to analyze data and generate reports for process improvement
  • Handle customer inquiries and resolve issues promptly to ensure high levels of customer satisfaction
  • Collaborate with team members to streamline processes and improve service delivery
  • Monitor and track collection activities to minimize loss and ensure compliance with company policies
  • Provide accurate and timely information to customers regarding their mortgage accounts
  • Assist in the development and implementation of strategies to enhance customer experience
  • Conduct regular audits to ensure adherence to established procedures and identify areas for improvement
  • Prepare and maintain detailed documentation of customer interactions and process changes
  • Support the team in achieving performance targets and meeting service level agreements
  • Participate in training sessions to stay updated on industry trends and best practices
  • Contribute to the continuous improvement of processes by providing feedback and suggestions
  • Ensure all activities are conducted in accordance with regulatory requirements and company standards

FAQs

What are the key responsibilities of a Process Executive in the mortgage domain?

The key responsibilities include managing daily operations related to customer service, analyzing data using MS Excel, handling customer inquiries, monitoring collection activities, and contributing to process improvements.

Is prior experience required for this position?

No, we welcome candidates with 0 to 2 years of experience.

What technical skills are necessary for this role?

Strong technical skills in MS Excel, including data analysis and report generation, are essential for this position.

What qualifications are preferred for candidates applying for this job?

Candidates should have expertise in Customer Service (Mortgage) and Collection-Loss Mitigation, excellent communication skills, and strong problem-solving abilities.

Are there any specific certifications required for this role?

Yes, candidates are required to have the Certified Mortgage Servicer (CMS) and Microsoft Office Specialist (MOS) certifications in Excel.

Will training be provided for this position?

Yes, participation in training sessions will be provided to help employees stay updated on industry trends and best practices.

How will my performance be evaluated in this role?

Performance will be assessed based on the achievement of service level agreements, customer satisfaction, and adherence to established procedures.

Can I contribute to process improvement initiatives?

Yes, employees are encouraged to provide feedback and suggestions to enhance processes and improve service delivery.

Is teamwork important for this role?

Yes, collaboration with team members is vital to streamline processes and achieve common goals.

What type of customer interactions can I expect in this role?

You will provide accurate and timely information to customers regarding their mortgage accounts and handle any inquiries or issues they may have.

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Cognizant

Consulting
Industry
10,001+
Employees

Mission & Purpose

Cognizant is a multinational technology company that provides a wide range of IT services and solutions to organisations worldwide. Their primary focus is on helping businesses transform and thrive in the digital age. Cognizant's mission and purpose are centred around delivering innovative and cutting-edge technology solutions that drive client success. They offer services such as digital strategy, consulting, technology implementation, and IT outsourcing, enabling companies to adapt to evolving market dynamics, enhance operational efficiency, and deliver exceptional customer experiences. Cognizant's ultimate goal is to empower their clients with the tools, insights, and capabilities needed to navigate complex technological landscapes and achieve their business objectives in an increasingly digital world.