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Process Lead with Spanish or Portuguese - Quality , Alexa Shopping Operations, Amazon

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Amazon

Today

  • Job
    Full-time
    Mid Level
  • Data
    Business, Operations & Strategy
  • Barcelona

AI generated summary

  • You should have a Bachelor's degree, 3+ years of experience, C1 English and Spanish/Portuguese, strong problem-solving skills, and the ability to drive process improvements in a fast-paced environment.
  • You will manage process escalations, analyze data, communicate with stakeholders, identify process gaps, drive metrics, and collaborate with teams to implement improvements in a fast-paced environment.

Requirements

  • A Bachelor’s Degree and relevant work experience of 3+ years.
  • Excellent level of English + either of Spanish or Portuguese, C1 level.
  • Candidate must demonstrate ability to analyze and interpret complex SOPs.
  • Excellent problem-solving skills with a proactive approach to identifying and implementing process improvements.
  • Strong communication and interpersonal skills to effectively guide and mentor associates.
  • Ability to work collaboratively with cross-functional teams.
  • Thoroughly understand multiple SOPs and ensure adherence to established processes.
  • Identify areas for process improvement and SOP enhancement, and develop actionable plans for implementation.
  • Lead and participate in process improvement initiatives.
  • Comfortable working in a fast paced, highly collaborative, dynamic work environment.
  • Willingness to support several projects at one time, and to accept re-prioritization as necessary.
  • Adaptive to change and able to work in a fast-paced environment.
  • Experience in managing process and operational escalations.
  • Driving appropriate data oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goal.
  • Managing stakeholder communication across multiple lines of business on operational milestones, process changes and escalations.
  • Communicate and take the lead role in identifying gaps in process areas and work with all stakeholders to resolve the gaps.
  • Be a SME for the process and a referral point for peers and junior team members.
  • Has the ability to drive business/operational metrics through quantitative decision making, and adoption of different tools and resources.
  • Ability to meet deadlines in a fast paced work environment driven by complex software systems and processes.
  • Ability to perform deep dive in the process and come up with process improvement solutions.
  • Fluent in English and Spanish.
  • Shall collaborate effectively with other teams and subject matter experts (SMEs), Language Engineers (LaEs) to support launches of new process and services.
  • Experience with Artificial Intelligence interaction, such as prompt generation.

Responsibilities

  • Experience in managing process and operational escalations
  • Driving appropriate data oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goal
  • Managing stakeholder communication across multiple lines of business on operational milestones, process changes and escalations
  • Communicate and take the lead role in identifying gaps in process areas and work with all stakeholders to resolve the gaps
  • Be a SME for the process and a referral point for peers and junior team members
  • Has the ability to drive business/operational metrics through quantitative decision making, and adoption of different tools and resources
  • Ability to meet deadlines in a fast paced work environment driven by complex software systems and processes
  • Ability to perform deep dive in the process and come up with process improvement solutions
  • Fluent in English and Spanish
  • Shall collaborate effectively with other teams and subject matter experts (SMEs), Language Engineers (LaEs) to support launches of new process and services

FAQs

What qualifications are required for the Process Lead position?

A Bachelor’s Degree and relevant work experience of 3+ years are required for this position.

What language skills are necessary for this role?

Fluency in English is required, along with either Spanish or Portuguese at a C1 level.

What type of experience is preferred for candidates applying for this role?

Candidates should have experience in analyzing and interpreting complex SOPs, managing process and operational escalations, and driving process improvements.

Is prior experience with Artificial Intelligence required?

While not explicitly required, experience with AI interaction, such as prompt generation, is preferred.

What are the key responsibilities of the Process Lead?

Key responsibilities include managing process escalations, driving data analysis, communicating with stakeholders, identifying process gaps, and leading process improvement initiatives.

Will the Process Lead work with cross-functional teams?

Yes, the Process Lead will work collaboratively with cross-functional teams and subject matter experts (SMEs) across various areas.

Is this position suitable for fast-paced environments?

Yes, candidates must be comfortable working in a fast-paced, highly collaborative, and dynamic work environment.

What kind of skills are emphasized for this role?

Strong problem-solving skills, excellent communication and interpersonal skills, and the ability to analyze data and make quantitative decisions are emphasized.

How does Amazon approach diversity in hiring?

Amazon is an equal opportunities employer and values the diverse workforce as essential for success, with recruiting decisions based on experience and skills.

Are there accommodations available for individuals with disabilities during the hiring process?

Yes, Amazon provides accommodations or adjustments for individuals with disabilities during the application and hiring process. More information can be found on their website.

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Amazon

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.