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Process Specialist (Operations) (f/m/d)

H

Hive

1mo ago

  • Job
    Full-time
    Junior Level
  • Logistics
    Business, Operations & Strategy
  • Berlin

AI generated summary

  • You have 2+ years in process excellence, strong project management skills, a solution-oriented mindset, are hands-on, and can engage teams. Fulfillment experience is a plus. English fluency is required.
  • You will assess processes, identify bottlenecks, apply lean management, drive user-centric strategies, collaborate with tech teams, and work with stakeholders to enhance efficiency and meet KPIs.

Requirements

  • You have 2+ years of experience in process excellence. You enjoy working with processes and structuring workflows. Efficiency improvements are what drives you.
  • You are a solution-oriented thinker that easily engages team members across multiple workstreams. You convince your stakeholders with a structured approach to solving complex situations.
  • You are hands-on and not shy to step on the floor to implement your ideas.
  • You have excellent project management skills with the ability to handle multiple projects simultaneously.
  • You speak English fluently (German not required).
  • Good to have: You have gained some knowledge working in fulfillment teams before.

Responsibilities

  • Provide feasibility assessments and business cases by analyzing current internal processes, identifying bottlenecks and solutions to improve the overall efficiency, quality and cost of our fulfillment business line.
  • You will apply lean management philosophy to all your projects, challenging existing status quo on the agile workflow of processes.
  • Drive user-centric strategies to improve the adoption and sustainability of newly rolled out processes with our operations teams.
  • Work closely with our tech-team to conceive and implement software features to the inhouse Warehouse Management Software.
  • Collaborate with multiple stakeholders from support, fulfillment center, growth to senior leadership in assessments to make smart decisions and meet KPIs and SLAs, working on projects related to improving outbound efficiency, reducing mistake rates and further.

FAQs

What is the main focus of the Process Specialist (Operations) role?

The main focus of the Process Specialist (Operations) role is to scale Hive's fulfillment operations by building new processes and challenging existing ones to improve efficiency, quality, and cost across the fulfillment business line.

What qualifications are required for this position?

Candidates should have 2+ years of experience in process excellence, strong project management skills, and be solution-oriented thinkers. Fluency in English is required, while knowledge of fulfillment teams is a plus.

Is prior experience in fulfillment operations necessary?

While not required, experience working in fulfillment teams is considered a good addition to the qualifications for this role.

How many vacation days do employees receive?

Employees receive 30 vacation days per year, with the option for a sabbatical after every three years.

What kind of company culture can I expect at Hive?

Hive fosters a culture of trust, collaboration, empowerment, and constructive feedback, creating a positive and inspiring work environment with a high-performing team of diverse expertise.

Are there opportunities for professional growth?

Yes, Hive encourages professional growth and empowers its team members to shape the future of commerce operations as part of a fast-growing company.

What technology and tools does Hive provide for this role?

Hive provides employees with a MacBook as their main hardware for work, along with additional tech equipment such as screens and gadgets to best suit their working style.

Are flexible working hours available?

Yes, Hive offers flexible working hours to accommodate diverse work styles and life commitments.

Is there a wellness budget available for employees?

Yes, Hive provides a dedicated monthly wellness and productivity budget to help employees stay at their best.

What are the primary goals for the Process Specialist in this role?

The primary goals include conducting feasibility assessments, driving user-centric strategies for process adoption, collaborating with tech teams for software enhancements, and improving operational efficiency while reducing mistake rates.

H

Hive

Cloud-based AI solutions for understanding content

Technology
Industry
201-500
Employees
2013
Founded Year

Mission & Purpose

Hive is the leading provider of cloud-based AI solutions to understand, search, and generate content, and is trusted by hundreds of the world's largest and most innovative organizations. The company empowers developers with a portfolio of best-in-class, pre-trained AI models, serving billions of customer API requests every month. Hive also offers turnkey software powered by proprietary AI models and datasets, unlocking breakthrough applications for critical business needs with deep learning and generative AI. Collectively, Hive's technology is transforming approaches to platform integrity / content moderation (including AI-generated content detection), brand protection, sponsorship measurement, context-based ad targeting, and more. Hive has raised over $120M from leading investors, including General Catalyst, 8VC, Tomales Bay Capital, and Glynn Capital. In April 2021, Hive announced a $50M Series D at a $2B valuation. The San Francisco-based company has 200+ full-time employees globally, in addition to a distributed workforce of more than 5 million global contributors that supports data labeling operations.