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Product Designer

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TalkTalk

Sep 11

  • Job
    Full-time
    Senior Level
  • Design
    Product
  • Salford
  • Quick Apply

AI generated summary

  • You should have app design experience, problem-solving skills, storytelling ability, collaboration success, customer advocacy, and a keen understanding of market trends and business outcomes.
  • You will design user experiences for the TalkTalk PLUS App, collaborate with cross-functional teams, facilitate workshops, validate concepts, advocate for customers, and ensure alignment with business goals.

Requirements

  • Experience of designing App products and services including full end-to-end journeys (Portfolio required)
  • Evidence of solving complex design problems and implementing brilliant solutions
  • Experience of storytelling and compelling product narratives to influence stakeholders
  • Creating visually appealing presentations to communicate your design ideas
  • Collaboration skills and ability to work well with engineers, product managers, insights / analytics and other key stakeholders
  • Desire to continually improve and find ways of doing things better
  • Experience of working with a product manager to feed the product backlog with features that add value
  • Able to work well with engineers, create effective design documentation and ship product increments
  • Facilitate design thinking workshops and ideation sessions to foster creativity and generate innovative / disruptive ideas
  • Validate product concepts through experimentation and iterative testing, gathering feedback from customers and stakeholders
  • Advocate for the voice of the customer and ensure design decisions are driven by customer insights and data
  • Stay up to date with industry trends, emerging technologies and best practices in product design
  • Ability to plan and estimate the size of design work
  • Ensure our products and services align with our brand identity
  • Commercial acumen – understanding of customers, market, able to align design process to business outcomes
  • Strong objection handling and influencing skills to ensure design meeting the needs of the problem not the individual stakeholders

Responsibilities

  • - You’ll be part of an empowered product team, responsible for the TalkTalk PLUS App user experience across all interactions.
  • - Working in partnership with a Product Manager, Engineer and a team of developers, you’ll be responsible for the full design process from Discovery through to Delivery.
  • - You’ll embed the design process in your squad, champion the product and achieve the most valuable design across Customer, Commercial and Tech.
  • - You’ll be a design leader, natural collaborator and have proven experience of designing and continually improving Apps.
  • - You will work in an outcome focussed squad alongside a Product Manager, Product Tech lead, developers and testers to identify solutions and deliver outcomes.
  • - Facilitate design thinking workshops and ideation sessions to foster creativity and generate innovative / disruptive ideas.
  • - Validate product concepts through experimentation and iterative testing, gathering feedback from customers and stakeholders.
  • - Advocate for the voice of the customer and ensure design decisions are driven by customer insights and data.
  • - Stay up to date with industry trends, emerging technologies and best practices in product design.
  • - Plan and estimate the size of design work.
  • - Ensure our products and services align with our brand identity.
  • - Align the design process to business outcomes.
  • - Ensure design meets the needs of the problem, not the individual stakeholders.

FAQs

What is the main responsibility of the Product Designer at TalkTalk?

The main responsibility of the Product Designer is to design the user experience for the TalkTalk PLUS App, overseeing the full design process from Discovery through to Delivery.

What kind of experience is required for this position?

The candidate should have past experience in Service Design, UX, and UI, with a strong portfolio demonstrating design of App products and services, including full end-to-end journeys.

What collaboration is expected in this role?

The Product Designer will work closely with a Product Manager, Engineers, developers, and testers to identify solutions and deliver outcomes.

What skills are essential for this position?

Essential skills include problem-solving, collaboration, visual presentation creation, storytelling, design thinking facilitation, and an understanding of commercial outcomes.

Are there opportunities for professional growth?

Yes, the role provides opportunities for professional growth in a dynamic and collaborative work environment.

How does TalkTalk support employee well-being?

TalkTalk offers benefits such as 2 wellbeing days, volunteer days, a competitive salary, and hybrid working options to support employee well-being.

What values are important for candidates applying to this role?

Candidates should embody the values of Challenge, Care, and Commit.

Is a portfolio required for application?

Yes, a portfolio demonstrating relevant design experience is required.

What are the working hours for this position?

The work environment is dynamic, and TalkTalk is open to discussing flexible working arrangements, so it is not limited to a traditional 9-5 schedule.

How does TalkTalk promote diversity and inclusivity in the workplace?

TalkTalk is committed to reflecting the communities it serves and creating a culture where every employee can be their authentic self, making inclusivity a fundamental part of their ethos.

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TalkTalk

Telecommunications
Industry
1001-5000
Employees
2002
Founded Year

Mission & Purpose

To make TalkTalk for everyone, we need people like you. We’re on a mission to bring simple, affordable, reliable and fair connectivity, to everyone. We want to be the most recommended provider and we want our people to feel proud to work here. It’s why we’ve created a working environment where you can be yourself and give your all. You’ll be called on to out-think the competition. To work closely with your colleagues on new ideas that will make sure every customer is a happy customer. We’ve been a challenger brand from the word go. Now we’re looking for more people who’ll help us to challenge the status quo and change things for the better. To stand for something. For our customers, for our business and for the entire industry.