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Product Operations Manager, Membership

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Uber

2mo ago

  • Job
    Full-time
    Mid Level
  • New York

AI generated summary

  • You need 4+ years in operations/analytics, SQL skills, global project management, strong communication, JIRA proficiency, data-driven decision-making, and a desire to learn. MBA preferred.
  • You will manage global product launches, design processes, advise teams on features, track metrics, collaborate cross-functionally, and create documentation to ensure smooth rollouts.

Requirements

  • Minimum 4 years of experience in operations, business consulting, finance or a similar analytical role
  • Deep analytical experience, SQL Proficiency
  • Strong communication skills, ability to lead meetings daily
  • Large-scale, global project/ program management experience
  • Ability to work with XFN and global stakeholders
  • Ability to use data to inform and support critical decisions
  • A desire to learn, highly motivated self-starter, with an eagerness to learn and grow
  • Ability to foster collaboration and facilitate teamwork
  • Effective prioritization and documentation
  • Strategic alignment, able to bring key partners across functions together
  • JIRA Proficiency
  • Prior experience working on global projects, or in an international setting
  • User or market research experience
  • Economics or quantitative experience
  • Technical experience
  • Data Analytics experience
  • MBA, Masters

Responsibilities

  • Project manage and lead launches for products globally
  • Design and implementation of best tools, processes, and operating models for membership product launches
  • Develop a solid inbound strategy for bugs, features, and partnerships
  • Advise product teams on the impact, feasibility, and prioritization of features
  • Surface and advocate for critical insights from the business to advise product roadmap and strategy
  • Define the operating structure and processes
  • Lead a community of strategic leaders, globally, to encourage a significant impact on the business
  • Maintain regular communications with key team members across the org
  • Ensure functional partners are aligned on key objectives for the program/product
  • Advise product teams on the global feasibility of products throughout the product lifecycle
  • Develop an end-to-end product rollout plan, and project-manage implementation
  • Collaborate with key team members (product managers, engineering, design, legal, tax, support, etc) to prepare products for launch
  • Track core business metrics related to the product
  • Create playbooks, trainings, and supporting documentation for product features
  • Work with engineering teams to define test cases, lead bug bashes and enable smooth launches

FAQs

What is the main responsibility of the Product Operations Manager, Membership?

The main responsibility is to develop the go-to-market strategy for new product features and lead market testing while aligning cross-functional teams globally for the membership product suite, specifically Uber One.

What qualifications are required for this role?

A minimum of 4 years of experience in operations, business consulting, finance, or a similar analytical role is required, along with deep analytical experience and SQL proficiency.

What skills are important for the Product Operations Manager position?

Important skills include strong communication, project/program management, the ability to work with cross-functional and global stakeholders, and proficiency in JIRA, among others.

Is prior experience in global projects necessary?

While not mandatory, prior experience working on global projects or in an international setting is preferred.

What types of analytics experience are preferred for this position?

Preferred qualifications include data analytics experience and a background in economics or quantitative fields.

Is an MBA or Master's degree beneficial for this role?

Yes, having an MBA or Master's degree is considered a preferred qualification for the position.

What is the salary range for this position based in New York or San Francisco?

The base salary range for this role in New York and San Francisco is USD$133,000 per year to USD$148,000 per year.

Are there any additional compensation or benefits offered?

Yes, you will be eligible to participate in Uber's bonus program, may be offered an equity award, and are eligible for various benefits as outlined on the Uber careers benefits page.

What kind of tools and processes will I be designing for this role?

You will be designing and implementing best tools, processes, and operating models specifically for membership product launches.

Will I need to collaborate with other teams?

Yes, collaboration with key team members, such as product managers, engineering, design, legal, tax, and support, is a critical part of preparing products for launch.

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Uber

We reimagine the way the world moves for the better.

Technology
Industry
10,001+
Employees
2009
Founded Year

Mission & Purpose

We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now. The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.

Culture & Values

  • Go get it

    Bring the mindset of a champion. Our ambition is what drives us to achieve our mission. How we define a champion mindset isn’t based on how we perform on our best days, it’s how we respond on the worst days. We hustle, embrace the grind, overcome adversity, and play to win for the people we serve. Because it matters.

  • Trip obsessed

    Make magic in the marketplace. The trip is where the marketplace comes to life. The earner, rider, eater, carrier and merchant are the people who connect in our marketplace - and we see every side. This requires judgment to make difficult trade-offs, blending algorithms with human ingenuity, and the ability to create simplicity from complexity. When we get the balance right for everyone, Uber magic happens.

  • Build with heart

    We care. We work at Uber because our products profoundly affect lives and we care deeply about our impact. Putting ourselves in the shoes of the people who connect in our marketplace helps us build better products that positively impact our communities and partners. Our care drives us to perfect our craft.

  • Stand for safety

    Safety never stops. We embed safety into everything we do. Our relentless pursuit to make Uber safer for everyone using our platform will continue to make us an industry leader for safety. We know the work of safety never stops, yet we can and will challenge ourselves to always be better for the communities we serve.

  • See the forest and the trees

    Know the details that matter. Building for the intersection of the physical and digital worlds at global scale requires seeing the big picture and the details. Knowing the important details can change the approach, and small improvements can compound into enormous impact over time.

  • One Uber

    Bet on something bigger. It’s powerful to be a part of something bigger than any one of us, or any one team. That’s why we work together to do what’s best for Uber, not the individual or team. We actively support our teammates, and they support us - especially when we hit the inevitable bumps in the road. We say what we mean, disagree and commit, and celebrate our progress, together.

  • Great minds don't think alike

    Diversity makes us stronger. We seek out diversity. Diversity of ideas. Identity. Ethnicity. Experience. Education. The more diverse we become, the more we can adapt and ultimately achieve our mission. When we reflect the incredible diversity of the people who connect on our platform, we make better decisions that benefit the world.

Benefits

  • Comprehensive Healthcare

  • Flexible Work

  • Uniquely Uber

  • Health & Wellness