Logo of Huzzle

Home

Matches

Explore

Manage

Product Owner, Member Portal

image

AustralianSuper

7d ago

  • Job
    Full-time
    Senior Level
  • IT & Cybersecurity
    Product
  • Melbourne

AI generated summary

  • You must have B2C product delivery experience, strong technical and commercial skills, Agile leadership, problem-solving abilities, excellent communication, and a solid grasp of digital content and data privacy.
  • You will create a product roadmap, prioritize backlogs, monitor industry trends, collaborate across teams, serve as a portal ambassador, ensure feature alignment, and track product performance and feedback.

Requirements

  • Demonstrated successful delivery of digital products to market for B2C large scale markets
  • Combination of technical aptitude / judgement, commercial acumen and product management skills
  • Demonstrated negotiation and decision-making ability
  • Excellent problem solving, analytical and research skills, with a strong attention to detail and consideration of business impact.
  • Demonstrated experience in leading Agile teams, including defining and prioritising backlogs, participating in Scrum ceremonies, and delivering incremental value to stakeholders in a scaled Agile environment.
  • Well-developed communication and influencing skills; strong presentation skills.
  • Experience in building and maintaining relationships across the business to drive product development and growth.
  • Demonstrated experience in leveraging customer insights to build and develop tailored, innovative and differentiated products and solutions.
  • Strong understanding and appreciation of the end-end delivery process for digital products
  • Strong working understanding of digital content management, AI/chatbots, identity and data privacy
  • Australian or New Zealand citizenship or Australian permanent residency status is required.

Responsibilities

  • Create and maintain a rolling 12 month product roadmap that balances Fund product and service, channel feature and product lifecycle needs based on providing features that members value.
  • Develop and maintain an appropriately prioritised backlog of user stories for implementation
  • Maintain a current view of key financial services industry developments in Member Portal features including the competitive positioning against other major superannuation funds.
  • Collaborate with architecture, user experience and sales, marketing, product and service teams to develop business requirements that leverage platform capabilities and technology roadmaps.
  • Act as an ambassador for the Member Portal internally and externally, and as the primary contact for queries related to the channel changes in particular related to strategic and major projects.
  • Work with internal delivery teams / partners to ensure that they are designing / developing features for members consistent with user stories and UX design.
  • Maintain visibility of ongoing product performance, member feedback (eg. Voice of Customer) and Total Cost of Ownership, incorporating relevant changes / features / fixes into product backlog.

FAQs

What is the primary focus of the Product Owner - Member Portal role?

The primary focus is to manage and enhance the digital member experience, specifically through the organisation's member-facing web portal, delivering exceptional value to fund members.

What kind of experience is required for this role?

Demonstrated successful delivery of digital products to market for large-scale B2C markets, along with experience in leading Agile teams and leveraging customer insights for product development.

What will be the main responsibilities of the Product Owner?

Main responsibilities include creating and maintaining a rolling 12-month product roadmap, developing a prioritised backlog of user stories, collaborating with various teams to develop business requirements, and maintaining visibility of ongoing product performance.

Is experience with Agile methodology necessary for this position?

Yes, demonstrated experience in leading Agile teams, including defining and prioritising backlogs and participating in Scrum ceremonies, is necessary for this position.

What educational qualifications are required for this role?

The job description does not specify particular educational qualifications, but candidates should have a combination of technical aptitude, commercial acumen, and product management skills.

Will the Product Owner be involved in customer interactions?

Yes, the Product Owner will engage with business teams and members to understand their needs and craft a compelling vision for the member portal.

What kind of work environment does AustralianSuper promote?

AustralianSuper promotes a blended working environment that supports flexibility, inclusiveness, respect, and diversity.

Are there opportunities for career development within AustralianSuper?

Yes, AustralianSuper is committed to colleague development and offers ongoing learning, coaching, training, and career opportunities across the organisation.

Is citizenship or residency a requirement for this position?

Yes, Australian or New Zealand citizenship or Australian permanent residency status is required for this role.

How does AustralianSuper ensure diversity in the workplace?

AustralianSuper ensures diversity is celebrated by supporting a diverse workforce and committing to an inclusive environment that embraces all forms of diversity.

image

AustralianSuper

As Australia’s largest superannuation fund, we’re here to help members achieve their best possible retirement outcome.

Finance
Industry
1001-5000
Employees
2006
Founded Year

Mission & Purpose

AustralianSuper is for everyday Australians and businesses; we help invest members’ money to create the best possible retirement outcomes for members. More than 3 million members and 440,000 businesses trust us to invest more than AU$270 billion on their behalf. One in 8 working Australians are a member of AustralianSuper, the nation’s largest superannuation fund. Our size has given us the ability to leverage significant investment opportunities for long term performance and low fees that are passed on to our members. With services and advice that simplify super for business including a free clearing house, secure online transactions, dedicated relationship managers, education and help. It’s easy to see why we’ve been a top performing fund. ----------------------------------------------------------------------------------------- AustralianSuper is not responsible for other user's comments. We reserve the right to delete any comments that are not in line with our community standards. ______________________________________________________________________________________ Investment returns are not guaranteed. Past performance is not a reliable indicator of future returns. Reference to any awards and ratings are only one factor to be taken into account when choosing a super fund. The information posted by AustralianSuper may be general financial advice which doesn’t take into account your personal objectives, situation or needs. Before making a decision about AustralianSuper, you should think about your financial requirements and refer to the relevant Product Disclosure Statement, available at australiansuper.com/pds or by calling 1300 300 273. AustralianSuper Pty Ltd ABN 94 006 457 987, AFSL 233788, Trustee of AustralianSuper ABN 65 714 394 898.