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Program Associate – Academic Partnerships

  • Job
    Full-time
    Entry & Junior Level
  • Business, Operations & Strategy
    Education & Teaching
  • Chicago
    Remote

AI generated summary

  • You need 0-1 year experience in university settings, strong project management skills, cultural awareness, collaboration ability, and a commitment to inclusivity and feedback integration.
  • You will manage and execute Academic Partnerships, oversee onboarding, troubleshoot issues, maintain metrics, and report on relationship health and KPIs for assigned institutions in North America.

Requirements

  • 0-1 year experience in working in University Offices and working with student populations (Advancement, Admissions, Technology)
  • Project management mindset, a passion for detail, exceptional organizational and time management skills
  • Experience working across a range of cultures and working with global programs
  • Commitment to justice, inclusivity, and equity
  • Ability to accept feedback graciously and integrate it into system/process improvement.
  • High degree of autonomy, versatility, personal initiative, intrinsic motivation, and self-management skills
  • Experience working collaboratively and effectively on diverse teams or with a diverse range of people
  • Knowledge of and/or ability to interface with U.S. and international academic institutions and their cultures
  • High level of flexibility, creativity, and dependability
  • Effective networking and cross functional connectivity skills

Responsibilities

  • Execute the strategy and management of national, regional Academic Partnerships as assigned. Focus areas; United States & Canada
  • Evangelize Academic Partnership Program strategy, program management, providing value proposition.
  • Adhere to the international partnership process requirements for assigned institutions: researching needs, securing executive sponsorship with the Academic Partnerships Program Director, developing proposals, and negotiating contracts.
  • Closely work with university management team and their professors/adjunct instructors.
  • Be a trusted advisor and guide through the Academic Partnership onboarding process.
  • Supervise the Academic Partnership Program life cycle (Student enrollment, Student learning completion)
  • Troubleshoot issues with rosters, enrollment, training instance, labs, certification vouchers etc.
  • Report on assessment and health of the assigned academic partnership relationships including KPIs
  • Maintain metrics, dashboard, data analysis.

FAQs

What is the primary role of the Program Associate - Academic Partnerships?

The primary role is to execute the Academic Partnerships Strategy with global public and private Higher Education institutions, focusing on preparing learners for careers shaped by technological change and digital skills.

What qualifications are needed for this position?

The position requires 0-1 year of experience in university offices, a project management mindset, exceptional organizational skills, and a commitment to inclusivity and equity, among other qualifications.

Is there an opportunity for career growth in this position?

Yes, there is potential for career growth as you will be involved in strategy execution and management, providing you with valuable experience in academic partnerships.

What kind of compensation is offered for this role?

The base pay for this position ranges from $95,500 to $138,500, plus equity, variable compensation, and benefits.

Are there specific focus areas for the Academic Partnerships?

Yes, the focus areas for the Academic Partnerships include the United States and Canada.

How does ServiceNow approach workplace flexibility?

ServiceNow offers flexibility in work arrangements and assigns work personas based on the nature of the work, allowing for remote, hybrid, or in-office options.

What types of benefits are included in the compensation package?

The benefits package includes health plans, flexible spending accounts, a 401(k) Plan with company match, employee stock purchase plan (ESPP), and family leave programs.

Are there any specific cultural competencies required for this role?

Yes, candidates should have experience working across diverse cultures and an understanding of U.S. and international academic institutions and their cultures.

Can I apply if I don't meet every single qualification listed?

Yes, ServiceNow encourages candidates to apply even if they do not meet every qualification, valuing inclusivity and diverse experiences.

What is the importance of the Academic Partnership Program?

The program aims to close the opportunity gap by preparing learners to thrive in technology-driven careers, enhancing their lives and communities while creating pathways to higher-paying roles.

A purpose-driven company. Making work, work better for people guides everything we do.

Technology
Industry
10,001+
Employees
2004
Founded Year

Mission & Purpose

ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow.

Culture & Values

  • Wow our customers

  • Win as a team

  • Create belonging

  • Stay hungry and humble

Benefits

  • Generous family leave

  • Flexible PTO

  • Matched donations

  • 401(k) matching

  • Annual learning stipends

  • Paid volunteer time