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Program Director, Component Repair Services

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StandardAero

Sep 12

  • Job
    Full-time
    Expert Level
  • Consulting
    Business, Operations & Strategy
  • Ohio
    Remote

AI generated summary

  • You need 10+ years in aviation and business roles, strong contract negotiation and project management skills, a relevant degree, and a willingness to travel. Excellent communication and integrity are essential.
  • You will manage program objectives, enhance customer satisfaction, drive margin improvements, collaborate on growth initiatives, oversee contract execution, and streamline processes for customer experience.

Requirements

  • 10 years aviation experience minimum, preferably in aftermarket services
  • 10 years experience minimum in Business Development, Sales, Strategy, Customer Facing or Operations roles
  • Demonstrated business acumen, ability to generate business cases and execute financial plans
  • Strong demonstrated contract negotiation skills
  • Bachelor's degree in engineering, business or equivalent education/experience; MBA preferred
  • Excellent communication skills (verbal and written) and an eye for detail
  • Strong knowledge of StandardAero products, processes, and customer requirements
  • Strong project management skills
  • Experience in remotely managing teams and individuals in a globally-based business network
  • Unyielding integrity & ability to maintain composure in a high pressure, rapidly changing environment
  • Strong planning, organizational, analytical, interpersonal, decision making, oral and written communication skills
  • Strong negotiation, conflict resolution and customer service skills
  • Strong product knowledge, including engine applications, fundamental technical knowledge of maintenance characteristics
  • Familiarity with Windows Applications, Domo, and ability to learn additional software applications as required
  • Ability to work flexible hours with occasional overtime when needed to ensure responsibilities are fulfilled
  • Willingness to travel as needed to customer sites and intra-company facilities

Responsibilities

  • Responsible for achieving, monitoring, and reporting on strategic, operational and financial objectives of all program(s) for assigned strategic customer accounts, including engine component MRO and New-Make activities.
  • Proactively engage in cross-functional processes to deliver long-term margin maximization for key contracts and produce high levels of customer satisfaction that drive business growth.
  • Establish and demonstrate "customer-centric" global account team leadership that produces a high level of customer satisfaction and profitable growth.
  • Utilize an integrated business-wide performance dashboard to identify issues requiring improvement to increase margin expansion.
  • Identify and drive actions needed to fulfill contractual KPI's across key functional disciplines (including operations/quality/finance/customer service) while fostering positive customer relationships and adhering to internal policies and contractual requirements.
  • Collaborate closely with Sales personnel regarding key growth initiatives, including market research-based programs to expand existing market share and capture new opportunities.
  • Establish strategic plans for bid development on new programs, contract extensions and amendments.
  • Coordinate execution of negotiated contract terms, lead concessions negotiations associated with warranties, damaged/lost parts, penalties, rotables, etc., and support resolution of account receivable issues.
  • Support cross-functional AOP process to set annual financial goals.
  • Establish, document and continuously improve processes that impact Customer Experience.

FAQs

What are the key responsibilities of the Program Director, Component Repair Services?

The key responsibilities include achieving, monitoring, and reporting on strategic, operational, and financial objectives for assigned strategic customer accounts; leading a customer-centric global account team; utilizing a performance dashboard to drive margin expansion; supporting cross-functional processes; and establishing strategic plans for bid development and contract execution.

What minimum experience is required for this position?

A minimum of 10 years of aviation experience, preferably in aftermarket services, and at least 10 years of experience in Business Development, Sales, Strategy, Customer Facing, or Operations roles is required.

Is a specific educational background preferred for this role?

Yes, a Bachelor's degree in engineering, business, or equivalent education/experience is required; an MBA is preferred.

What skills are crucial for the Program Director role?

Crucial skills include demonstrated business acumen, strong contract negotiation skills, excellent communication skills, project management capabilities, negotiation and conflict resolution skills, and strong knowledge of StandardAero products and processes.

Is travel required for this position?

Yes, willingness to travel as needed to customer sites and intra-company facilities is required.

What type of benefits does StandardAero offer for this position?

Benefits include comprehensive healthcare, 5% 401K/RRSP matching, paid time off, bonus opportunities, short- and long-term disability, life and AD&D insurance, and learning and training opportunities.

Is involvement in customer-facing roles necessary in this position?

Yes, the position requires significant customer-facing interactions to establish and foster positive customer relationships and achieve contractual KPIs.

What software knowledge is beneficial for this role?

Familiarity with Windows Applications, Domo, and the ability to learn additional software applications as required is beneficial for this role.

How does StandardAero promote inclusivity in its workplace?

StandardAero promotes inclusivity by offering equal employment opportunities, celebrating diversity, and fostering a supportive environment free from harassment or discrimination.

What is the focus of StandardAero in the aviation industry?

StandardAero focuses on MRO services and customized solutions within the aerospace field, aiming to exceed customer expectations and support their missions worldwide.

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StandardAero

Setting a higher standard for aviation MRO services and support

Manufacturing & Electronics
Industry
5001-10,000
Employees
1911
Founded Year

Mission & Purpose

StandardAero is one of the aerospace industry’s largest independent maintenance, repair, and overhaul (MRO) providers. Our company’s success is the outgrowth of the synergistic merger of businesses with complementary specialties that have exponentially increased our capabilities and generated unprecedented customer commitment and value. We offer extensive MRO services and custom solutions for business aviation, commercial aviation, military and industrial power customers. Nearly 7,500 professional, administrative and technical employees work in more than 50 major facilities worldwide, with additional strategically located regional service and support centers all across the globe. We’ve solved some of the biggest aviation challenges through ingenuity, teamwork, and collaboration. Our culture is built on respect, open communication, and recognition for a job well done. We focus on teamwork to create a supportive environment where everyone can bring their skills and perspectives to the table. With over 100 years of experience in the aviation industry, we have the stability, resources, and training to help our team achieve their career goals. Join StandardAero and help us raise the standard of excellence in aviation repair and maintenance!