Logo of Huzzle

Program Manager

image

Actalent

3mo ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Business, Operations & Strategy
  • Seattle

AI generated summary

  • You must have customer-facing program management experience, deliver results in fast-paced settings, travel 50%, and possess skills in root cause analysis, troubleshooting, and effective communication.
  • You will evaluate technology functionality and CX, provide feedback to development teams, deploy tech at customer sites, collect feedback, and summarize results for leadership presentations.

Requirements

  • Experience in customer-facing program management and process development.
  • Proven track record of delivering results in a fast-paced environment.
  • Willingness to travel domestically approximately 50% of the time.
  • Program Management
  • Root Cause Analysis
  • Customer Success
  • Product Installation
  • Troubleshooting
  • Excel
  • Quip
  • Collaboration
  • Effective Communication
  • Adaptability
  • Problem-solving

Responsibilities

  • Evaluating the functionality and customer experience (CX) of new technology.
  • Providing technical and CX feedback to development teams.
  • Visiting customer sites to deploy new technology.
  • Collecting customer feedback and quantifying the impacts of new technology.
  • Summarizing results in writing for presentation to development team leadership.

FAQs

What is the main responsibility of the Program Manager?

The main responsibility of the Program Manager is to test, validate, and launch new technology at customer locations while evaluating functionality and customer experience.

What is the required travel commitment for this position?

The Program Manager is expected to travel domestically approximately 50% of the time.

What kind of skills are required for this job?

Required skills include program management, root cause analysis, customer success, product installation, troubleshooting, as well as proficiency in Excel and Quip.

What soft skills are needed for this role?

Essential soft skills for this role include collaboration, effective communication, adaptability, and problem-solving.

Where is the job located?

The job is a hybrid position requiring some days on-site in Seattle, Washington, and some days remote.

What is the pay rate for this position?

The pay rate for this position is $39.49 per hour.

What is the duration of this contract position?

The contract position has a duration of 12 months.

What type of technology will the Program Manager be working with?

The Program Manager will be working with cashier-free technology as part of the Just Walk Out business group.

Does Actalent have a diversity and inclusion policy?

Yes, Actalent emphasizes diversity, equity, and inclusion as integral to their culture and practices.

What should I do if I need accommodations during the application or interview process?

You can request reasonable accommodations by emailing actalentaccommodation@actalentservices.com for other accommodation options.

An Engineering and Sciences Services Company | People to Possible

Human Resources
Industry
5001-10,000
Employees

Mission & Purpose

Actalent connects passion with purpose. Our scalable talent solutions and services capabilities drive value and results and provide the expertise to help our customers achieve more. Every day, our experts around the globe are making an impact. We’re supporting critical initiatives in engineering and sciences that advance how companies serve the world. Actalent’s global footprint and flexible delivery models ensure access to specialized talent where and when you need it. We promote consultant engagement through professional development and provide experiences to ensure continuous learning. Our people are the difference. Our expertise spans capabilities in engineering including product and manufacturing, systems and software, construction management, environmental, architecture and civil; and power and utilities. We focus on sciences capabilities in laboratory sciences, healthcare, and clinical research. Actalent is an operating company of Allegis Group, the global leader in talent solutions.