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Program Manager I, ShipTech

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Amazon

1mo ago

  • Job
    Full-time
    Junior Level
  • Business, Operations & Strategy
  • Hyderabad, +1

AI generated summary

  • You need 2+ years of program management, a bachelor's degree, intermediate to advanced Excel skills, and experience in requirement gathering with clear documentation abilities.
  • You will improve shipment infrastructure, enhance visibility, evaluate workflows, drive data initiatives, support cross-organizational stakeholders, and communicate updates globally while managing priorities.

Requirements

  • 2+ years of program or project management experience
  • Bachelor's degree or equivalent
  • Experience in program or project management
  • Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
  • Experience in requirement gathering and ability to write clear and detailed requirement document
  • Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.

Responsibilities

  • Drive improvement in worldwide shipment infrastructure by defining the usage, configuration, and standardization of transportation milestones.
  • Drive initiatives to improvement accuracy of shipment visibility for improving improve customer experience
  • Conducting evaluation of existing workflows and drive initiative to be Amazon central authority on workflows
  • Identify and execute data driven workstreams to identify gaps in current infrastructure (Both tech and business rules) and define future state along with roadmap
  • Improve the worldwide customer experience and operations visibility through accurate and informative delivery status of milestones.
  • Execute our program and project initiatives, while providing great internal customer support and driving consistency, help us continue to support our initiatives, and identify process improvement opportunities
  • Work with a variety of cross-organizational stakeholders which includes worldwide Transportation, ATS, AMZL, Customer Service, Customer Experience, Product, and Tech teams.
  • Communicate project statuses and updates across a global audience. Experience with Program Management in a broad, global organization
  • Manage competing priorities and drive alignment with leadership from different teams to implement the optimal solves for worldwide network

FAQs

What is the main responsibility of the Program Manager I, ShipTech?

The main responsibility of the Program Manager I, ShipTech is to drive program improvements in shipment tracking and visibility capabilities for Amazon shipments, collaborating with various stakeholders to enhance operational efficiency and customer experience.

What qualifications are required for this position?

The required qualifications include 2+ years of program or project management experience, a Bachelor's degree or equivalent, and knowledge of Excel at an intermediate level.

What are some key job responsibilities for this role?

Key job responsibilities include driving improvements in shipment infrastructure, conducting evaluations of existing workflows, executing program and project initiatives, and managing communication across a global audience.

Is there a preferred level of Excel knowledge for applicants?

Yes, advanced knowledge of Microsoft Excel is preferred, including skills such as pivot tables, macros, index/match, vlookup, and VBA.

Will the Program Manager work with cross-organizational teams?

Yes, the Program Manager will work with a variety of cross-organizational stakeholders, including worldwide Transportation, Customer Service, Product, and Tech teams.

What kind of initiatives will the Program Manager drive?

The Program Manager will drive initiatives aimed at improving accuracy in shipment visibility, enhancing customer experience, and standardizing transportation milestones.

What is the ideal candidate's skill set for this role?

The ideal candidate should be detail-oriented, possess superior verbal and written communication skills, have strong organizational abilities, and be adept at problem-solving.

Is experience in requirement gathering important for this position?

Yes, experience in requirement gathering and the ability to write clear and detailed requirement documents is preferred for this position.

What types of programs will the team support?

The team will support large-scale high-visibility programs, including network expansion projects, compliance programs, and new feature build-outs to enhance customer experience and operational efficiencies.

Does Amazon offer opportunities for career growth within this role?

Yes, Amazon provides opportunities for career growth and development within various roles and teams as part of its commitment to employee advancement.

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Amazon

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.