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Programme Director

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Teckro

Sep 6

  • Job
    Full-time
    Senior Level
  • Dublin
  • Quick Apply

AI generated summary

  • You need 8+ years in clinical research and project management, strong stakeholder management, communication skills, attention to detail, and relevant education or equivalent experience.
  • You will oversee successful delivery of solutions, manage client relationships, track KPIs, ensure training, identify risks, contribute to sales, and participate in marketing activities.

Requirements

  • Extensive clinical research and clinical trial experience required, preferably across various a variety of therapeutic areas. Minimum of 8 years of clinical research experience.
  • Minimum of 8 years relevant project management experience, preferably in the Lifesciences, Clinical Research and Development space with experience in complex and critical projects
  • Possesses a forward-thinking approach to the management of various internal and external stakeholders.
  • A proven ability to take ownership of projects and achieve required deliverables ensuring projects are delivered to the highest quality.
  • Excellent presentation and communication skills, and ability to demonstrate knowledge of the company products and technology to internal and external stakeholders
  • Highly motivated and organised individual, with particular attention to detail
  • Ability to work on one’s own initiative, whilst also being able to take direction
  • Degree in related field(s); or equivalent combination of relevant work experience and education
  • PM Training – e.g. Applied PM, Commercial PM, or equivalent combination of relevant work experience and education

Responsibilities

  • Ensure the ongoing successful and timely delivery of Teckro products and premium services to clients for the assigned programme/portfolio.
  • Oversee and ensure the timely and successful delivery of solutions both at implementation and throughout the trial’s lifecycle that align with service level agreements.
  • Establish and manage executive-level relationships with client decision makers and influencers.
  • Develop and manage governance model and issue escalation pathway for assigned client. Establish standards/operating framework that aligns with client needs/expectations.
  • Manage relationships with key existing clients through frequent communication, including formal and informal meetings and client visits.
  • Work with internal teams as well as external stakeholders to identify, monitor and manage risks during the development of the programme and adhere to change control process where applicable.
  • Track, review and assess the implementation and ongoing Teckro KPIs for the programme and identify areas of improvement.
  • Working with the client, develop the business case and ROI metrics to demonstrate the value of the Teckro platform across the elements of speed, cost and quality. Ensure access to client data/metrics in order to develop the business case.
  • Ensure sponsor/programme specific KPIs and requirements are met/delivered consistently by the Professional Services team assigned to the programme.
  • Regularly contribute ideas for innovation and product, quality, and process improvements.
  • Develop long-term relationships with your portfolio of assigned clients, connecting with key business development executives and other stakeholders.
  • Educate clients for assigned programmes on products, new solutions and best practices.
  • Ensure that training is provided on Teckro products as needed to clients and new users at a programme level.
  • Operate as the lead point of contact for all matters specific to the managed clients for the assigned programme/portfolio/client.
  • Proactively identify issues in client service relationships, address these directly and intervene when necessary to ensure client satisfaction.
  • Being an active contributor of the sales team to reach and exceed the sales quota while achieving sales targets.
  • Manage Account Plan development activities for assigned clients and own the development and delivery of the operational delivery plan.
  • Participate in conferences and support other Marketing activities to share Teckro’s ROI and use cases for the platform.
  • Participate in use case development for Teckro products by phase, stage of development, therapeutic area and study role.
  • Ability and willingness to travel (approximately 20-30%).
  • Undertake other duties in-line with your role and business requirements as required and requested by the hiring manager.

FAQs

What is the role of a Programme Director at Teckro?

The Programme Director at Teckro is responsible for ensuring the successful and timely delivery of Teckro products and services to clients, managing client relationships, and driving account growth while meeting client needs and expectations.

What qualifications are required for this position?

A degree in related field(s) or an equivalent combination of relevant work experience and education is required, along with project management training, such as Applied PM or Commercial PM.

What experience is necessary to apply for this role?

Candidates should have a minimum of 8 years of clinical research experience, preferably across various therapeutic areas, as well as at least 8 years of relevant project management experience in the Lifesciences and Clinical Research sector.

Is travel required for this position?

Yes, the role requires a willingness to travel internationally as needed, with an estimated travel requirement of approximately 20-30%.

What is the working arrangement for this role?

The position offers a hybrid work option with flexibility to work in the Irish offices located in Dublin or Limerick City, currently set to 3 days per week onsite.

What benefits are provided to employees at Teckro?

Teckro offers several benefits, including 25 days of holidays, pension, healthcare, life insurance, share options, paid maternity and paternity leave, and wellness allowances.

Are there opportunities for professional development in this role?

Yes, the role involves educating clients on products and best practices, contributing to innovation, and participating in use case development, which provides opportunities for professional growth.

How does Teckro ensure a superior client experience?

Teckro ensures a superior client experience by managing executive-level relationships, adhering to service level agreements, and proactively addressing client service issues.

What qualities are essential for the ideal candidate?

The ideal candidate should exhibit decision quality, action orientation, communication skills, resourcefulness, and a proactive approach to managing internal and external stakeholders.

Does Teckro provide work permit sponsorship for this role?

No, Teckro does not offer work permit/sponsorship for this role; eligible applicants must already hold a valid and legal work permit for Ireland.

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Teckro

Redefining Site Engagement

Technology
Industry
51-200
Employees
2015
Founded Year

Mission & Purpose

Teckro eliminates the barriers that stall clinical trials and frustrate research budgets and timelines. A single app for all clinical trial protocols, Teckro is the must have resource for centralized study communication and collaboration, enabling progress at pace and better patient care. Thousands of investigators around the world rely on Teckro for immediate answers anytime, anywhere. Available on Apple and Android devices, Teckro supports all phases, any trial setting, and every therapeutic area. A native Irish company, Teckro is headquartered in Limerick.