Project Manager

Wipro

1mo ago

Job
Full-time
Senior & Expert Level

AI generated summary

You should have strong delivery management skills, client relationship expertise, project governance experience, automation focus, and talent development capabilities.
You will manage project delivery, ensure compliance, foster client relationships, drive operational excellence, promote innovation, oversee talent management, and enhance team engagement.

Requirements

Delivery Management
Ensure seamless delivery of the projects
Deploy optimum project delivery structure post transition/ migration phase by evaluating the budget, costs, risks and staffing requirement
Create quarterly project charter with well-defined weekly project trajectory as per the project specifications & requirements and ensure 100% adherence in terms of schedule, quality, efforts and costs
Ensure 100% compliance to Project SLA’s, information security protocols and etc (all customer’s contractual obligations)
Monitor and take appropriate actions on internal and external audit findings to ensure no major non-compliance/ deviation from the SLA
Liaise between customer and internal technical delivery team to drive project health by adhering to organizational norms of project metrics
Drive various project related audits like quality, customer, ISO etc and ensure zero non-compliance
Conduct periodic cadence with the quality team to take proactive measures to resolves issues/ possible escalations
Conducts periodic cadence with Workforce Management Group (WMG) to ensure 100% fulfillment as per the program/ project requirement
Regularly audit quality (QA) status of delivery and engage QA team to ensure adherence to Quality Assurance standards and processes
Maintain project structure in Confluence & SAP in line with prevailing business requirements and norms
Ensure expected ramp down (ERD) compliance as committed in MSA
Client Relationship Management
Engage with client to deploy opportunities to deploy multiple solutions within/ across SLs to create a stronger value proposition for clients
Conduct regular customer connects (meetings/ visits/ video- conference) and participate in Management Review Meetings (MRM) with client management/engagement managers to understand customer’s current and future needs and seek feedback to improve delivery methodology/ timelines/ resource allocation
Identify and close early warnings on a project to avoid any customer escalations
Plan and conduct Quarterly Business Reviews (QBR) along with DM’s/ ADH with the client management/ leadership team to drive improvement actions and mine for a new portfolio/ opportunity within the account
Design and monitor project performance dashboards/ reports with the clients periodically
Delivery governance across the project
Create weekly/ monthly/ quarterly MIS and reports to monitor and track overall project
Conduct periodic reviews with the delivery team on operational, quality and fulfillment parameters and new idea generation & its implementation on existing projects
Identify and resolve potential risks or early warning signs on project delivery to drive for ZERO surprise escalations and eliminate any revenue leakage
Escalate any deviations from the project charter to the delivery managers in terms of schedule, effort, cost, infrastructure from the project charter and minimize process exceptions and such deviations from the actual project plan
Review and monitor revenue allocations/ realization to avoid OB revenue leakage
Provide inputs to delivery leadership team on overall delivery performance parameters (project heath, utilization, realization etc) at project/ program level during reviews highlighting any critical project escalations and potential risks
Operational Excellence
Automation Focus
Perform pareto analysis as per the no. of incidents received and accordingly identify automation opportunities and drive value adds across the project
Deploy next generation hyper automation and crowdsourcing initiatives in coordination with Holmes RO team to enhance productivity, quality and speed of delivery
Interact and engage with tools team to bring in new tools in the project to automate certain pointers/ elimination of any noise in the project
Innovation Focus
Brainstorm with the team to identify improvement opportunities and initiatives to further improve quality, delivery speed and productivity parameters
Drive value adds and BVMs; ensure management showcases them to customer in MRM & QBR to drive growth
Plan and conduct periodic idea campaigns to generate new solutions to the problems/ define better ways of working
Drive and deploy Knowledge Management and sharing
Contribute in internal knowledge sharing initiatives at Wipro by driving internal training sessions, best practices, learnings, value adds and BVMs and deploys best practices in various projects within own account
Deploy the Wipro’s knowledge management portal across the account and monitor & track trainings
Capability Development and Talent Pipeline Creation
Demand forecasting in line with business requirements
Anticipate attrition and ensure right talent supply chain to deliver the project
Spearhead quarterly demand forecasting and resource planning aligned to project requirements
Create and deploy a workplan to fulfil the required demand from all the talent channels including external (lateral, contractors etc) hiring in coordination with WMG/ CWMG and Talent Acquisition team
Anticipate new skills/ upcoming technologies required to deliver the project and ensure the team is trained or right talent is inducted into the project as per the skill requirements
Drive 100% compliance on trainings and upskilling requirements
Prioritize and identify essential and upcoming technical skills required across programs/ projects to facilitate and drive right supply chain
Drive towards 100% mandatory training compliance for the target population within an account
Plan and drive rotations for seed positions and ensure replacement plan to be arrived ahead of rotations
Quarterly connect with critical talent to understand their career aspirations and create their learning maps along with project managers and HRBP
Fresher engagement program
Ensure a stable arrangement and assimilation of rookie within accounts in coordination with competency group team (classroom trainings/ e-learning, certifications, on the job training etc)
Team Management
Resourcing
Forecast talent requirements as per the current and future business needs
Hire adequate and right resources for the team
Talent Management
Ensure adequate onboarding and training for the team members to enhance capability & effectiveness
Build an internal talent pool and ensure their career progression within the organization
Manage team attrition
Drive diversity in leadership positions
Performance Management
Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports
Ensure that the Performance Nxt is followed for the entire team
Employee Satisfaction and Engagement
Lead and drive engagement initiatives for the team
Track team satisfaction scores and identify initiatives to build engagement within the team
Facilitate rewards and recognition to acknowledge the high performers in the team

Responsibilities

Delivery Management
Ensure seamless delivery of the projects
Deploy optimum project delivery structure post transition/migration phase by evaluating the budget, costs, risks and staffing requirement
Create quarterly project charter with well-defined weekly project trajectory as per the project specifications & requirements and ensure 100% adherence in terms of schedule, quality, efforts and costs
Ensure 100% compliance to Project SLA’s, information security protocols and etc (all customer’s contractual obligations)
Monitor and take appropriate actions on internal and external audit findings to ensure no major non-compliance/deviation from the SLA
Liaise between customer and internal technical delivery team to drive project health by adhering to organizational norms of project metrics
Drive various project related audits like quality, customer, ISO etc and ensure zero non-compliance
Conduct periodic cadence with the quality team to take proactive measures to resolves issues/possible escalations
Conducts periodic cadence with Workforce Management Group (WMG) to ensure 100% fulfillment as per the program/project requirement
Regularly audit quality (QA) status of delivery and engage QA team to ensure adherence to Quality Assurance standards and processes
Maintain project structure in Confluence & SAP in line with prevailing business requirements and norms
Ensure expected ramp down (ERD) compliance as committed in MSA
Client Relationship Management
Engage with client to deploy opportunities to deploy multiple solutions within/across SLs to create a stronger value proposition for clients
Conduct regular customer connects (meetings/visits/video-conference) and participate in Management Review Meetings (MRM) with client management/engagement managers to understand customer’s current and future needs and seek feedback to improve delivery methodology/timelines/resource allocation
Identify and close early warnings on a project to avoid any customer escalations
Plan and conduct Quarterly Business Reviews (QBR) along with DM’s/ADH with the client management/leadership team to drive improvement actions and mine for a new portfolio/opportunity within the account
Design and monitor project performance dashboards/reports with the clients periodically
Delivery governance across the project
Create weekly/monthly/quarterly MIS and reports to monitor and track overall project
Conduct periodic reviews with the delivery team on operational, quality and fulfillment parameters and new idea generation & its implementation on existing projects
Identify and resolve potential risks or early warning signs on project delivery to drive for ZERO surprise escalations and eliminate any revenue leakage
Escalate any deviations from the project charter to the delivery managers in terms of schedule, effort, cost, infrastructure from the project charter and minimize process exceptions and such deviations from the actual project plan
Review and monitor revenue allocations/realization to avoid OB revenue leakage
Provide inputs to delivery leadership team on overall delivery performance parameters (project heath, utilization, realization etc) at project/program level during reviews highlighting any critical project escalations and potential risks
Operational Excellence
Automation Focus
Perform pareto analysis as per the no. of incidents received and accordingly identify automation opportunities and drive value adds across the project
Deploy next generation hyper automation and crowdsourcing initiatives in coordination with Holmes RO team to enhance productivity, quality and speed of delivery
Interact and engage with tools team to bring in new tools in the project to automate certain pointers/elimination of any noise in the project
Innovation Focus
Brainstorm with the team to identify improvement opportunities and initiatives to further improve quality, delivery speed and productivity parameters
Drive value adds and BVMs; ensure management showcases them to customer in MRM & QBR to drive growth
Plan and conduct periodic idea campaigns to generate new solutions to the problems/define better ways of working
Drive and deploy Knowledge Management and sharing
Contribute in internal knowledge sharing initiatives at Wipro by driving internal training sessions, best practices, learnings, value adds and BVMs and deploys best practices in various projects within own account
Deploy the Wipro’s knowledge management portal across the account and monitor & track trainings
Capability Development and Talent Pipeline Creation
Demand forecasting in line with business requirements
Anticipate attrition and ensure right talent supply chain to deliver the project
Spearhead quarterly demand forecasting and resource planning aligned to project requirements
Create and deploy a workplan to fulfil the required demand from all the talent channels including external (lateral, contractors etc) hiring in coordination with WMG/CWMG and Talent Acquisition team
Anticipate new skills/upcoming technologies required to deliver the project and ensure the team is trained or right talent is inducted into the project as per the skill requirements
Drive 100% compliance on trainings and upskilling requirements
Prioritize and identify essential and upcoming technical skills required across programs/projects to facilitate and drive right supply chain
Drive towards 100% mandatory training compliance for the target population within an account
Plan and drive rotations for seed positions and ensure replacement plan to be arrived ahead of rotations
Quarterly connect with critical talent to understand their career aspirations and create their learning maps along with project managers and HRBP
Fresher engagement program
Ensure a stable arrangement and assimilation of rookie within accounts in coordination with competency group team (classroom trainings/e-learning, certifications, on the job training etc)
Team Management
Resourcing
Forecast talent requirements as per the current and future business needs
Hire adequate and right resources for the team
Talent Management
Ensure adequate onboarding and training for the team members to enhance capability & effectiveness
Build an internal talent pool and ensure their career progression within the organization
Manage team attrition
Drive diversity in leadership positions
Performance Management
Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports
Ensure that the Performance Nxt is followed for the entire team
Employee Satisfaction and Engagement
Lead and drive engagement initiatives for the team
Track team satisfaction scores and identify initiatives to build engagement within the team
Facilitate rewards and recognition to acknowledge the high performers in the team

FAQs

What are the primary responsibilities of the Project Manager role?

The primary responsibilities include managing project delivery, ensuring compliance with SLAs, client relationship management, delivery governance, operational excellence, capability development, talent management, and driving employee engagement initiatives.

What skills are required for this Project Manager position?

The required skills include domain/industry knowledge, systems thinking, leveraging technology, program management, solution focus, and technical knowledge of new skills and technologies.

How important is client interaction in this role?

Client interaction is very important as the Project Manager engages with clients to understand their current and future needs, conducts regular meetings, and identifies opportunities to enhance service delivery.

What is the focus of the operational excellence aspect of this role?

The focus on operational excellence encompasses driving automation initiatives, identifying improvement opportunities for efficiency, and ensuring adherence to quality standards.

Is training and capability development a part of the job responsibilities?

Yes, the Project Manager is responsible for demand forecasting, talent pipeline creation, ensuring compliance with training requirements, and managing a fresher engagement program.

How does the role contribute to team management?

The role contributes to team management by forecasting talent requirements, hiring and onboarding new resources, managing team attrition, setting performance goals, and driving employee satisfaction initiatives.

What metrics are used to measure success in this role?

Success metrics include client satisfaction rates, operational efficiency indices, financial targets, capability building metrics, and team management indicators such as employee satisfaction scores.

What is the expected level of expertise in program management?

The expected level of expertise in program management is categorized as "Expert," meaning the individual should be able to execute projects with focus on end-outcome and governance independently.

Are there opportunities for innovation in this position?

Yes, there are opportunities for innovation as the Project Manager is expected to brainstorm with the team to identify improvement initiatives and drive value adds within the project.

What is the approach towards knowledge management in this role?

The approach towards knowledge management includes contributing to internal knowledge-sharing initiatives, driving training sessions, and deploying best practices across various projects within the account.

Wipro

Technology

Industry

10,001+

Employees

1945

Founded Year

Mission & Purpose

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 250,000 employees and business partners across 66 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.