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PSO Manager

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SiriusXM

1mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Software Engineering
    Business, Operations & Strategy
  • Dublin

AI generated summary

  • You need a bachelor's in computer science or engineering, 3-5 years in media ops, 2-4 years in program management, and strong communication skills for executive presentations.
  • You will manage release processes, collaborate on launch operations, lead incident resolution, drive problem management, foster innovation, and propose new products and services.

Requirements

  • Bachelor's degree in computer science, engineering, or equivalent work experience
  • Minimum 3-5 years of operations experience within the media solutions space
  • Minimum 2-4 years of program management for operational enablement
  • Exceptional written and verbal communication skills, with the expectation of preparation and presentation to executive leadership
  • Ability to lead team meetings with a clear agenda, goals/objectives and detailed follow-up

Responsibilities

  • Execute enterprise-wide release management, including preparing ceremony with engineering and product for discovery, definition, planning, and implementation review
  • Collaborate with the Product Operations team in launch operations execution, planning/process standardization, and communications/learnings
  • Partner with product, engineering, IT and Security to define and maintain service level configuration database to provide reference for incident resolution and release communications
  • Execute enterprise-wide incident command to drive resolution for production disruptions, and review model that improves upon technical issue resolution and stakeholder response
  • Execute problem management, including Identifying root cause of incidents and partnering with engineering to implement preventative measures
  • Improve program focus on ensuring operational excellence and maturity at scale
  • Drive a culture of innovation and be an agent of change
  • Cultivate a culture that rewards aggressive pursuit of innovative solutions to problems
  • Be responsive to the business in proposing and developing new products and services

FAQs

What is the primary responsibility of the PSO Manager at SiriusXM?

The primary responsibility of the PSO Manager is to oversee release and problem management for SiriusXM and Pandora applications, acting as an incident commander for issue resolution, stakeholder communication, and process review to prevent disruptions.

What qualifications are needed for this role?

Candidates should have a Bachelor's degree in computer science, engineering, or equivalent work experience, along with a minimum of 3-5 years of operations experience within the media solutions space and 2-4 years of program management for operational enablement.

What skills are important for the PSO Manager position?

Exceptional written and verbal communication skills are crucial, as well as the ability to lead team meetings with clear agendas and follow-up. Program management experience and a strong focus on operational excellence are also important.

Is experience in the media solutions space required?

Yes, a minimum of 3-5 years of operations experience within the media solutions space is required.

Will the PSO Manager be involved in launching new products?

Yes, the PSO Manager is expected to be responsive to the business in proposing and developing new products and services.

What is the work environment like at SiriusXM?

SiriusXM aims to provide and maintain a work environment that fosters mutual respect, professionalism, and cooperation.

Does SiriusXM have a policy on diversity and inclusion?

Yes, SiriusXM is an equal opportunity employer and does not discriminate based on race, creed, color, religion, national origin, age, disability, sex, gender identity, marital status, veteran status, or any other characteristic protected by applicable laws.

What is the focus of the new technology facility in Dublin?

The Dublin facility will primarily focus on software development, automotive technology and engineering, AdTech, data science, and analytics, playing a critical role in SiriusXM’s digital transformation.

How does the company encourage innovation?

The PSO Manager is expected to drive a culture of innovation and be an agent of change, cultivating an environment that rewards the aggressive pursuit of innovative solutions to problems.

Shape the future of audio.

Entertainment & Media
Industry
1001-5000
Employees
1990
Founded Year

Mission & Purpose

SiriusXM and its brands (Pandora, SXM Media, AdsWizz, Simplecast, and SiriusXM Connected Vehicle Services) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are. This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing SiriusXM’s vision to life every day.