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Public Area Supervisor

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Mandarin Oriental Hotel Group

1mo ago

  • Job
    Full-time
    Mid Level
  • Hospitality & Retail
    Facilities Management
  • Dubai

AI generated summary

  • You should have a high school diploma, 3 years in luxury hotels, 1 year supervising housekeeping, proficiency in cleaning ops/software, strong leadership, and flexibility for shifts.
  • You will inspect public areas, manage daily operations, lead and train staff, handle guest complaints, monitor inventory, and ensure cleanliness and service excellence.

Requirements

  • Minimum: Senior High School Diploma or equivalent.
  • Preferred: Vocational Diploma or Degree in Hospitality Management.
  • Minimum of 3 years of experience working in a luxury hotel environment.
  • Minimum of 1 year of experience in a supervisory role within housekeeping.
  • Previous experience in the Middle East is an advantage.
  • Pre-opening experience is an advantage.
  • Proficiency in managing cleaning operations, including the use of cleaning chemicals, machinery, and equipment.
  • Familiarity with housekeeping management software (e.g., Actabl/Alice, Oracle, IBS) and inventory management systems.
  • Proficient in Microsoft Office and Workday for reporting and task management.
  • Clear and effective communication skills in English, both verbal and written.
  • Additional language skills, particularly in Arabic, are an advantage.
  • Strong leadership and interpersonal skills with the ability to inspire and manage a diverse team.
  • Exceptional attention to detail and organizational abilities.
  • Professional appearance and demeanor.
  • Flexibility to work various shifts, including weekends, holidays, and night shifts.
  • Flexibility to perform different tasks as assigned by the manager.

Responsibilities

  • Departmental:
  • Area Inspection: Regularly inspect and monitor all public areas, including lobbies, restrooms, corridors, and back-of-house spaces, to ensure cleanliness, maintenance, and adherence to hotel standards.
  • Quality Control: Conduct spot-checks on the usage of cleaning chemicals, machinery, and equipment, ensuring all tools are used correctly and maintained in good working condition.
  • Maintenance Reporting: Identify and report any maintenance issues via Actabl, ensuring that all concerns are addressed promptly to maintain public area standards.
  • Daily Operations Management: Oversee daily operations within public areas, including managing Out-of-Service (OOS) and Out-of-Order (OOO) spaces, and ensuring that all public areas meet guest expectations.
  • Task Assignment: Prepare and distribute daily task sheets for public area attendants, ensuring that all areas are covered, and that special projects or deep cleaning tasks are completed as required.
  • Inventory Monitoring: Manage and monitor stock levels of cleaning supplies and guest amenities in storerooms, ensuring timely replenishment and efficient use of resources.
  • Colleague Relations:
  • Team Leadership: Lead, coach, and motivate the public area attendants, providing regular training on standard operating procedures (SOPs), safety practices, and the correct use of cleaning chemicals.
  • Performance Evaluation: Conduct daily briefings and performance evaluations, ensuring that all team members adhere to hotel standards and policies.
  • Training and Development: Foster a learning environment by supporting the professional growth of team members through ongoing coaching, mentorship, and skill development programs.
  • Communication: Maintain open lines of communication with the Front Office, Engineering, and Housekeeping Coordinators to ensure smooth operations and timely resolution of issues in public areas.
  • Guest Relations:
  • Guest Engagement: Anticipate and fulfil guest needs in public areas, recognizing preferences and ensuring they are communicated and respected throughout the guest’s stay.
  • Complaint Resolution: Handle guest complaints related to public areas with professionalism and empathy, taking ownership of issues and ensuring effective service recovery.
  • Service Excellence: Continuously strive to exceed guest expectations by delivering personalized service and creating memorable experiences in all public spaces.
  • Feedback Management: Meet with guests as needed to understand their expectations, gather preferences, and ensure their satisfaction with public area cleanliness and service.

FAQs

What are the primary responsibilities of a Public Area Supervisor at Mandarin Oriental Downtown, Dubai?

The primary responsibilities include ensuring cleanliness and maintenance of public areas, conducting inspections, managing daily operations, assigning tasks to staff, and overseeing inventory of cleaning supplies and guest amenities.

What qualifications are required for this position?

A minimum of a Senior High School Diploma is required, with a preferred vocational diploma or degree in Hospitality Management.

How much experience is necessary for applying for the Public Area Supervisor role?

A minimum of 3 years of experience in a luxury hotel environment and at least 1 year in a supervisory role within housekeeping is necessary.

Is previous experience in the Middle East advantageous for this position?

Yes, previous experience in the Middle East is considered an advantage.

What technical skills are an asset for this role?

Proficiency in managing cleaning operations, familiarity with housekeeping management software (e.g., Actabl/Alice, Oracle, IBS), and proficiency in Microsoft Office and Workday for reporting and task management are beneficial.

What kind of communication skills are expected from a Public Area Supervisor?

Clear and effective communication skills in English, both verbal and written, are required. Additional language skills, particularly in Arabic, are an advantage.

Are there specific behavioral skills needed for this role?

Yes, strong leadership, exceptional attention to detail, organizational abilities, a professional appearance, and flexibility to work various shifts are essential.

Does the job involve training and developing team members?

Yes, the Public Area Supervisor is responsible for leading, coaching, and motivating public area attendants and supporting their professional growth through ongoing training and mentorship.

How does the role connect with guest relations?

The Public Area Supervisor is tasked with anticipating and fulfilling guest needs in public areas, handling complaints professionally, and striving to exceed guest expectations through exceptional service.

What is the work schedule like for this position?

The position requires flexibility to work various shifts, including weekends, holidays, and night shifts.

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Mandarin Oriental Hotel Group

Travel & Leisure
Industry
10,001+
Employees
1963
Founded Year

Mission & Purpose

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 36 hotels and 7 residences in 23 countries and territories, with each property reflecting the Group’s oriental heritage and unique sense of place. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group. Mandarin Oriental’s aim is to be recognized widely as the best global luxury hotel group, providing 21st century luxury with oriental charm in each of its hotels. This will be achieved by investing in the Group’s exceptional facilities and its people, while maximizing profitability and long-term shareholder value. The Group regularly receives recognition and awards for outstanding service and quality management. The strategy of the Group is to open the hotels currently under development, while continuing to seek further selective opportunities for expansion around the world. The parent company, Mandarin Oriental International Limited, is incorporated in Bermuda and has a premium listing on the London Stock Exchange, with secondary listings in Bermuda and Singapore. Mandarin Oriental Hotel Group International Limited, which operates from Hong Kong, manages the activities of the Group’s hotels. Mandarin Oriental is a member of the Jardine Matheson Group.