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Public Safety Dispatcher

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Port of San Diego

3mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Government & Politics
  • San Diego

AI generated summary

  • You need a high school diploma or GED, 2 years of clerical or law enforcement experience, a valid CA Class C driver's license, and must pass background, physical, psychological, and drug tests.
  • You will answer emergency and non-emergency calls, dispatch services, document complaints, monitor radio frequencies, and operate communication equipment to ensure public safety.

Requirements

  • Graduation from high school or GED equivalent.
  • Two years of responsible clerical or law enforcement-related experience requiring public contact. Time served as a District Intern counts towards the years of experience.
  • At least one year of operational experience in a public safety setting performing duties comparable to that of Public Safety Dispatcher is preferred but not required.
  • A current, valid California Class C driver's license at time of appointment and maintained at all times thereafter in order to operate a vehicle on District business.
  • Must successfully pass a complete background investigation to include a police records check, employment history, credit history, education history, polygraph examination, neighborhood check and reference check.
  • Must successfully pass a pre-employment physical examination, psychological examination, and drug screen.

Responsibilities

  • Answers multiple telephone lines, including 9-1-1, emergency, and business lines, and monitors Port of San Diego and marine radio frequencies to receive reports of emergency calls for service involving public peace and safety, including crimes in progress, medical emergencies, and fire incidents; receives reports of non-emergency calls for service including disturbances, traffic complaints, and crimes that have already occurred; receives and responds to requests for information.
  • Elicits information from callers to ensure a proper response; documents complaints; determines appropriate jurisdiction; decides and takes proper action to resolve complaints; determines dispatch priorities.
  • Dispatches routine and emergency calls for service via radio to field personnel, including patrol officers, traffic officers, medics, and airport operations; maintains constant awareness of the location and activity of field personnel to ensure officer safety; monitors several police radio frequencies to maintain awareness of emergency situations occurring in and around District jurisdiction.
  • Documents all information and retrieves information from the computer aided dispatch (CAD) system; conducts computer inquiries in several law enforcement databases to determine wants and warrants on persons, vehicles, and property; deciphers information received from these databases; operates deaf telephone equipment (TTY).
  • Maintains a working knowledge of laws and regulations from the State of California, Department of Justice and Federal Communications Commission as well as internal policies and procedures.
  • Operate a variety of public safety communications equipment including a multi-channel radio, 9-1-1 emergency telephone equipment, computer aided dispatch system, instant recall recorders, marine radio, and a fire pager.
  • Perform related duties as assigned.

FAQs

What are the primary responsibilities of a Public Safety Dispatcher?

The primary responsibilities include receiving and transmitting emergency and non-emergency communications, dispatching public safety equipment and personnel, maintaining records and logs, and documenting complaints.

What qualifications do I need to apply for this position?

You need to have a high school diploma or GED equivalent, two years of responsible clerical or law enforcement-related experience, and at least one year of operational experience in a public safety setting is preferred.

Is there any specific training required for this position?

While specific training is not stated, knowledge of laws, regulations, and the operation of public safety communications equipment is essential. On-the-job training may be provided.

What type of shifts will I be expected to work?

Employees may be required to work rotating shifts, holidays, weekends, and mandated overtime as necessary.

Are there any background checks required for this position?

Yes, candidates must successfully pass a complete background investigation, which includes a police records check, employment history, credit history, education history, polygraph examination, neighborhood check, and reference check.

What is the application process for the Public Safety Dispatcher position?

To apply, you must complete an online application through the designated website, including answering supplemental questions. Resumes may be uploaded but cannot substitute for a completed application.

Is a driver's license required for this position?

Yes, a current, valid California Class C driver's license is required at the time of appointment and must be maintained throughout employment.

What assessments will I need to complete during the application process?

Qualified applicants may be invited to participate in a written examination and performance assessment to evaluate their qualifications for the role.

How long will the eligible list for this position remain active?

The eligible list established by the recruitment will be active for a minimum of ninety (90) days or up to one (1) year, unless otherwise determined by the Director.

What additional requirements are there for job offers?

Job offers are contingent upon candidates successfully completing a psychological examination, medical examination, and chemical substance testing.

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Port of San Diego

Waterfront of Opportunity

Government
Industry
501-1000
Employees
1962
Founded Year

Mission & Purpose

The Port of San Diego champions Maritime, Waterfront Development, Public Safety, Experiences and Environment along 34 miles of San Diego Bay, all focused on enriching the relationship people and businesses have with our dynamic waterfront. About the Port of San Diego: The Port of San Diego serves the people of California as a specially created district, balancing multiple uses on 34 miles along San Diego Bay spanning five cities. Collecting no tax dollars, the Port manages a diverse portfolio to generate revenues that support vital public services and amenities. The Port champions Maritime, Waterfront Development, Public Safety, Experiences and Environment, all focused on enriching the relationship people and businesses have with our dynamic waterfront. From cargo and cruise terminals to hotels and restaurants, from marinas to museums, from 22 public parks to countless events, the Port contributes to the region’s prosperity and remarkable way of life on a daily basis.