FAQs
What is the main responsibility of the Public Safety Manager at RapidSOS?
The primary responsibility of the Public Safety Manager is to act as a key advisor for prospective customers and internal teams, collaborating on innovative solutions for emergency response challenges from discovery through implementation.
What kinds of experience are required for this position?
Candidates should have 8-10+ years of experience in the public safety industry, including 5+ years of operational experience in a 911 dispatch and a leadership role at a Public Safety Answering Point (PSAP).
What specific knowledge should the ideal candidate possess?
The ideal candidate should have in-depth familiarity with 911 and field responder operational workflows, including call-taking, dispatch, radio communications, and emerging Public Safety Communications Technology like AI, Text-to-911, and NG911/NENA i3 standards.
Are there any travel requirements for this role?
Yes, the Public Safety Manager should be willing and able to travel approximately 35% of the time.
What soft skills are emphasized for this role?
Excellent interpersonal communication skills are essential, particularly the ability to lead group discussions, build consensus among diverse stakeholders, and operate effectively both independently and collaboratively.
Is a specific certification preferred for this position?
While not required, having a NENA Emergency Number Professional (ENP) Certification is considered a nice-to-have experience.
What types of teams will the Public Safety Manager collaborate with?
The Public Safety Manager will work cross-functionally with various teams at RapidSOS, including Sales, Customer Success, Implementation, Engineering, Product, Marketing, and Public Safety.
What salary range is offered for this role?
The salary range for the Public Safety Manager role is between $90,000 - $112,000, depending on various job-related factors.
What is RapidSOS's stance on diversity and inclusion in the workplace?
RapidSOS is proud to be an equal opportunity workplace and is committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.
What is the company culture like at RapidSOS?
RapidSOS promotes a dynamic, flexible, and fun startup work environment, emphasizing collaboration, innovation, and the opportunity to make a significant impact in public safety.
What if I don’t meet 100% of the requirements for this role?
RapidSOS encourages interested candidates to apply even if they don’t meet all the requirements, as they are excited to see how unique skill sets and experiences might fit the role.