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Publishing Relations Executive

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RELX Group

10d ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Data
  • Chennai
  • Quick Apply

AI generated summary

  • You need publishing knowledge, CX passion, MS Office skills, analytical abilities, Salesforce experience (preferred), a bachelor's degree, 3+ years in corporate settings, and strong communication.
  • You will maintain relationships with content partners, ensure best practices for content use, deliver a smooth customer experience, manage onboarding, and support licensing processes.

Requirements

  • Publishing Knowledge: Familiar with publishing processes and best practices.
  • Customer experience (CX) enthusiast with a devotion to providing high-quality service.
  • Competent in the use of Windows applications including the MS Office suite of programs.
  • Data Literate: Possesses strong analytical and reasoning skills.
  • Salesforce Proficiency: Experience with Salesforce is a plus.
  • Bachelor’s degree in any discipline
  • 3+ years of proven corporate experience, preferably in an international matrix organization
  • Lots of energy, enthusiasm, and a passion for customer experience and continuous improvements.
  • Excellent verbal and written English communication skills.

Responsibilities

  • Maintain trusted relationships with content partners by supporting the critical operational activities in the onboarding and post onboarding workflows.
  • Act as a gatekeeper, ensuring Elsevier's best practices for the use and display of third-party content, safeguarding Elsevier's reputation and content partners' intellectual property.
  • Deliver a smooth, unfragmented, and consistent customer experience across all touchpoints and various stages of the Content lifecycle.
  • Execute initiatives supporting content growth through faster onboarding and ongoing source maintenance.
  • Facilitate new content delivery setups and manage transitions in content delivery platforms and formats to ensure speed and completeness.
  • Support the lifecycle of the licensing process, including renewal activities for selected content partners.

FAQs

What is the primary responsibility of the Publishing Relations Executive?

The primary responsibility of the Publishing Relations Executive is to execute operational activities related to the onboarding of third-party content and maintaining content partner accounts in our databases, ensuring compliance with best practices and enhancing the customer experience.

What qualifications are required for this position?

A Bachelor's degree in any discipline is required, along with 3+ years of proven corporate experience, preferably in an international matrix organization.

Is experience with Salesforce necessary for this role?

While experience with Salesforce is a plus, it is not explicitly required for the role.

What skills are emphasized for the ideal candidate?

The ideal candidate should possess strong relationship-building skills, business acumen, be self-organized, results-driven, proactive, and customer-centric, with excellent collaboration and communication skills.

What type of work environment can I expect?

We promote a healthy work/life balance and offer flexible working arrangements to accommodate personal productivity and responsibilities.

Are there benefits related to health insurance?

Yes, we offer comprehensive health insurance that covers you, your immediate family, and parents, along with enhanced health insurance options.

Will I receive support for further education?

Yes, we provide study assistance as part of our commitment to employee development.

What is Elsevier's approach to diversity and equal opportunity?

Elsevier is an equal opportunity employer and is committed to providing a fair and accessible hiring process, treating all qualified applicants without regard to various personal characteristics.

Are there provisions for paid time off?

Yes, employees are entitled to various paid time off, including Casual Leave, Sick Leave, Privilege Leave, and public holidays.

Is transportation assistance provided in Chennai?

Yes, we offer free transport pick up and drop from home to the office and back for employees in Chennai.

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RELX Group

A global provider of information-based analytics for professional and business customers across industries.

Technology
Industry
10,001+
Employees
1880
Founded Year

Mission & Purpose

RELX is a global provider of information-based analytics for professional and business customers across industries. We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering, and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. We do this by leveraging a deep understanding of our customers to create innovative solutions which combine content and data with analytics and technology in global platforms. RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs approximately 30,000 people of whom almost half are in North America. We operate in four major market segments: Scientific, Technical & Medical; Risk & Business Analytics; Legal; and Exhibitions. Please note that RELX does not contact people through social media and offer them jobs or contracts. Please contact your local law enforcement agency if you have been victimized by a scammer. For careers, access https://www.relx.com/careers/why-relx