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Publishing Relations Executive

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Elsevier

15d ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Data
  • Chennai
  • Quick Apply

AI generated summary

  • You need publishing knowledge, 3+ years in a corporate role, strong CX focus, MS Office skills, data literacy, Salesforce experience, and excellent communication skills.
  • You will maintain relationships with content partners, ensure best practices for third-party content, oversee onboarding workflows, and manage licensing and content delivery processes.

Requirements

  • Publishing Knowledge: Familiar with publishing processes and best practices.
  • Customer experience (CX) enthusiast with a devotion to providing high-quality service.
  • Competent in the use of Windows applications including the MS Office suite of programs.
  • Data Literate: Possesses strong analytical and reasoning skills.
  • Salesforce Proficiency: Experience with Salesforce is a plus.
  • Bachelor’s degree in any discipline
  • 3+ years of proven corporate experience, preferably in an international matrix organization
  • Lots of energy, enthusiasm, and a passion for customer experience and continuous improvements.
  • Excellent verbal and written English communication skills.

Responsibilities

  • Maintain trusted relationships with content partners by supporting the critical operational activities in the onboarding and post onboarding workflows.
  • Act as a gatekeeper, ensuring Elsevier's best practices for the use and display of third-party content, safeguarding Elsevier's reputation and content partners' intellectual property.
  • Deliver a smooth, unfragmented, and consistent customer experience across all touchpoints and various stages of the Content lifecycle.
  • Execute initiatives supporting content growth through faster onboarding and ongoing source maintenance.
  • Facilitate new content delivery setups and manage transitions in content delivery platforms and formats to ensure speed and completeness.
  • Support the lifecycle of the licensing process, including renewal activities for selected content partners.

FAQs

What is the role of the Publishing Relations Executive?

The Publishing Relations Executive is responsible for executing operational activities related to the onboarding of third-party content, maintaining content partner accounts, ensuring compliance with best practices, and enhancing customer experience.

What are the key responsibilities of this position?

Key responsibilities include maintaining relationships with content partners, acting as a gatekeeper for content usage, delivering a smooth customer experience, executing onboarding initiatives, facilitating content delivery setups, and supporting the licensing process.

What qualifications are required for this role?

Candidates should have a bachelor's degree, 3+ years of relevant corporate experience, familiarity with publishing processes, strong customer experience skills, data literacy, and proficiency in MS Office. Experience with Salesforce is a plus.

Is experience in customer service important for this position?

Yes, customer service experience is important as the role emphasizes delivering a high-quality customer experience and addressing pain points in content processes.

Where is this position based?

This position is based in Chennai, India.

What benefits are offered to employees in this role?

Benefits include comprehensive health insurance, group life and accident insurance, flexible working arrangements, employee assistance programs, paid time off, subsidized meals, and transport services.

Does the company promote work-life balance?

Yes, the company promotes a healthy work-life balance through flexible working hours and various well-being initiatives.

What kind of work environment can employees expect?

Employees can expect a collaborative team environment focused on delivering cutting-edge content, along with opportunities for continuous improvement and professional development.

Is knowledge of publishing processes necessary?

Yes, familiarity with publishing processes and best practices is a requirement for the role.

What skills are essential for success in this position?

Essential skills include strong relationship-building, excellent communication, analytical reasoning, and a proactive, customer-centric approach.

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Elsevier

Because informed decisions lead to better outcomes

Consulting
Industry
5001-10,000
Employees
1880
Founded Year

Mission & Purpose

As a global leader in information and analytics, Elsevier helps researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. We do this by facilitating insights and critical decision-making for customers across the global research and health ecosystems. In everything we publish, we uphold the highest standards of quality and integrity. We bring that same rigor to our information analytics solutions for researchers, health professionals, institutions and funders. Elsevier employs 8,700 people worldwide. We have supported the work of our research and health partners for more than 140 years. Growing from our roots in publishing, we offer knowledge and valuable analytics that help our users make breakthroughs and drive societal progress. With the Elsevier Foundation and our external Inclusion & Diversity Advisory Board, we work in partnership with diverse stakeholders to advance inclusion and diversity in science, research and healthcare in developing countries and around the world.