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QA & Compliance Monitoring Officer (12 month FTC)

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iwoca

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • London

AI generated summary

  • You should have Google Sheets expertise, attention to detail, strong communication skills, problem-solving abilities, curiosity for Regulatory Compliance, and the ability to handle confidential information.
  • You will conduct account reviews, lead coaching sessions, address complex queries, prepare QA reports, collaborate on process improvements, and support compliance and training initiatives.

Requirements

  • - Good knowledge of Google sheets, and some knowledge of Looker, Jira and Coda dashboards
  • - Strong attention to detail and ability to stay focused while completing repetitive tasks regularly
  • - Enthusiastic communicator who feels comfortable delivering constructive and candid feedback
  • - Problem solving attitude is a big win, we tend to make decisions based on limited knowledge or guidance every now and then
  • - Curiosity to learn more about Regulatory Compliance
  • - Able to deal with confidential information regarding performance and individual quality.

Responsibilities

  • Conduct regular and ad hoc account reviews and monthly spot checks through different channels (calls, email chains, account notes, intercom, hubspot)
  • Organize and lead feedback and coaching sessions for team members, new joiners, team managers and mentors
  • Be the go to person for complex queries regarding fair treatment of vulnerable customers, account status and structure, audit trail and housekeeping
  • Work closely with our Ops, 3PS and FinCrime teams to maintain our high quality while ensuring best and compliant service
  • Prepare QA reports and collaborate with the management team to identify process improvements and implement changes that enhance operational efficiency
  • Support the daily slack rota through multiple escalation channels covering customer state changes, fraud escalations and VC widget tasks
  • Update the QA FAQ regularly and share knowledge with the relevant teams
  • Work closely with the Complaints team to find better way to deal with Complaints and improve our Vulnerable customer’s experience
  • Work closely with Ops managers to create a better new starter and training experience by reviewing existing training framework and implementing any changes
  • Work on some compliance marketing sign off tasks and other FinProms with Sr QAs
  • Work closely with FinCrime to spot potential AML or fraud flags

FAQs

What is the duration of the QA & Compliance Monitoring Officer position?

The position is for a 12-month fixed-term contract (FTC).

What is the main focus of the QA & Compliance Monitoring Officer role?

The main focus is on conducting monitoring activities, providing feedback and coaching, and supporting compliance initiatives.

Is previous experience in compliance necessary for this role?

While previous experience in compliance is beneficial, the job listing encourages applicants who may not meet every requirement to still apply.

What tools and software should candidates be familiar with?

Candidates should have good knowledge of Google Sheets and some familiarity with Looker, Jira, and Coda dashboards.

What kind of support will the QA & Compliance Monitoring Officer receive?

The officer will be supported by the wider compliance team and will work closely with Operations management teams, 3PS, and the FinCrime teams.

What are some daily tasks the QA & Compliance Monitoring Officer will perform?

Daily tasks include conducting account reviews, organizing feedback sessions, preparing QA reports, and updating the QA FAQ.

Does the company offer flexible working arrangements?

Yes, the role is hybrid, allowing you to split your time between the office and home.

What benefits does iwoca offer to employees?

iwoca offers a range of benefits including medical insurance, 25 days of holiday, share options, and a nursery tax benefit scheme, among others.

Will there be opportunities for training and development?

Yes, iwoca provides an L&D budget, access to learning platforms, and company-wide talks for continued learning.

How does iwoca support employees' work-life balance?

iwoca emphasizes work-life balance through flexible working options and initiatives like additional leave for travel or study.

iwoca

Technology
Industry
201-500
Employees
2011
Founded Year

Mission & Purpose

iwoca is a fintech company that specializes in providing flexible and accessible small business loans. They offer quick and convenient funding solutions to small and medium-sized enterprises (SMEs) in the United Kingdom and Europe. iwoca's ultimate mission is to empower entrepreneurs and small business owners by providing them with the financial support they need to grow and succeed. Their purpose is to fill the funding gap that traditional banks often overlook, offering accessible and transparent lending options that cater to the specific needs of SMEs. By leveraging technology and data-driven assessments, iwoca aims to simplify the loan application process, make funding more accessible, and support the growth of small businesses, ultimately driving economic prosperity and fostering entrepreneurial success.

Culture & Values

  • Motivated

    Going to work shouldn't feel like a slog, so we want everyone in the team to personally care about what they're working on. We stay motivated by celebrating our wins, learning from our mistakes, and always looking for new gaps to step into.

  • Smart

    At iwoca being smart isn't about what you know, it's about how you think. Smart thinking means looking at each problem by asking ‘why’ first, then figuring out ‘how’.

  • Humble

    We know all ideas are flawed, all code has bugs, and everyone makes mistakes: it’s how we learn. For us, being humble means you question yourself first, rather than your team.

  • Growth Mindset

    We think there's always a better way to solve a problem. So we never let ourselves get comfortable with being good enough.

Benefits

  • Work where you work best

    Twice a year we rent houses in places like Sicily and the French Alps where each team can work together for a week poolside. We champion flexible working in all our teams.

  • Invest in iwoca

    We want people to be invested in iwoca's success so after six months you'll be awarded share options.

  • Keep yourself healthy

    We offer comprehensive health insurance and cash plans. You'll also get gym discounts and we host yoga classes in the office every week.

  • Start (and end) your day right

    Each floor of iwoca HQ has a fully stocked fridge for breakfast and every Friday we unwind with beers and wine.

  • Life-work balance

    We know your life outside of work comes first. We offer enhanced maternity and paternity leave for new parents plus a nursery benefit. We also have unlimited unpaid leave.

  • Learning and development

    Whether you want to learn to code, experiment with motion design, or beat cognitive biases you'll have time and budget to invest in your professional development.