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QMS & Compliance Manager

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Advanced

3mo ago

  • Job
    Full-time
    Mid Level
  • IT & Cybersecurity
  • Birmingham

AI generated summary

  • You must have experience in ITSM, knowledge of ISO standards, strong communication skills, and be able to work independently and as part of a team. Certification in quality management and Six Sigma would be advantageous.
  • You will manage and optimize sales technology stack, analyze data, identify gaps, provide training, ensure data integrity, collaborate across departments, drive tech implementation, and support change management efforts.

Requirements

  • Proven experience in a similar role, preferably within the ITSM industry.
  • Strong knowledge of quality management systems and compliance standards (ISO9001/2203. ITIL).
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Certification in quality management or compliance (CQM,CQA) would be an advantage.
  • Process Improvement qualification (Six Sigma) would be helpful.

Responsibilities

  • Current Landscape Optimisation: Regularly update and maintain detailed documentation of all tools within the sales technology stack, including their functionalities, applications across the sales stages, integrations, and effectiveness in supporting sales processes per role [SDR, Seller, Sales Mgr, Director, VP, SVP, RE/Ops lead]​
  • Data Analysis & Reporting: Establish a reporting framework [relevant to role] to measure initiative and ongoing adoption and glean insights across GTM touchpoints and platforms; provide regular KPI reports/dashboards to management and team members. Generate reports and insights to inform decision-making and measure the impact of technology investments on a weekly, monthly and quarterly basis.​
  • Identify Gaps & Opportunities: Using data to make recommendations [business insights] and implement optimisations; consider factors like efficiency, user experience, and alignment with sales objectives, current trends, OKRs etc.​
  • Process Analysis and Improvement: Collaborate with business units to analyse existing processes and workflows. Ensure leadership roles have access to and are using the correct dashboards. [Sales Mgrs v SVps etc.] Identify inefficiencies and opportunities for automation or improvement through technology adoption. ​
  • Training and Support: Provide training and support to end-users across all sales roles [sellers & leaders] on sales technologies. Create documentation and training materials [including how-to playbooks] to facilitate user adoption and proficiency.​
  • Accountability for Data Integrity & Governance: Maintain robust data integrity, ensuring correct licence allocation and appropriate permission set assignment. Ensure compliance with regulatory requirements and industry best practices.​
  • Collaborate across departments: ensure seamless execution of GTM initiatives through collaboration with other departments such as marketing, IT & Customer Success; working particularly closely with the Revenue Operations Team and Marketing Technology Specialist.​
  • Continuously Improve: Keep up to date with industry trends and emerging technologies in B2B SaaS technology and Revenue Enablement to suggest improvements and innovations.​
  • Drive Implementation: Lead on the discovery and implementation of new Sales Technologies or optimising existing tech. Co-ordinate with external vendors and internal departments to ensure alignment to departmental and business objectives. ​
  • Tech Omnipresence - Support wider Revenue Enablement initiatives, providing a lens of GTM Technology Enablement to provide recommendations for use of relevant platforms and reporting capability for analysis.​
  • Develop a Roadmap: Work closely with our technology partners to drive ROI and influence product roadmaps for growth.​
  • Change Management: Support change management efforts associated with technology adoption initiatives. Engage stakeholders, address concerns, and promote a culture of innovation and continuous improvement.​

FAQs

What are the main responsibilities of a QMS & Compliance Manager?

The main responsibilities include implementing and maintaining the Quality Management System (QMS), ensuring processes are compliant with regulations and standards, and supporting ISO/Risk governance teams in creating and maintaining plans.

What qualifications and experience are required for this role?

Ideal candidates should have extensive experience in managing quality and compliance in an IT environment, as well as knowledge of ISO9001 and ISO22301 standards. A relevant degree and certification in quality management or IT service management is also desirable.

How does the QMS & Compliance Manager support the IT Service Management function?

The QMS & Compliance Manager provides guidance and expertise to ensure that all processes and procedures within the IT Service Management function are compliant with regulations and standards. They also assist in creating and maintaining quality and business continuity plans.

How does the QMS & Compliance Manager ensure that the Quality Management System (QMS) is effective?

The QMS & Compliance Manager conducts regular audits, reviews processes and procedures, provides training and support to staff, and implements improvements to the QMS as needed. They also ensure that any non-conformities are addressed promptly.

What are some challenges that a QMS & Compliance Manager may face in this role?

Some challenges may include keeping up-to-date with changing regulations and standards, ensuring compliance across all processes, and maintaining stakeholder engagement and buy-in for quality and compliance initiatives. Time management and prioritization of tasks may also be challenging in a fast-paced IT environment.

Advanced

Software Powered Possibility

Technology
Industry
1001-5000
Employees
1983
Founded Year

Mission & Purpose

Advanced is a leading provider of business software and services, specialising in digital transformation solutions for various industries. They offer a comprehensive suite of software products and services that help organisations streamline their operations, improve efficiency, and drive growth. Advanced's ultimate mission is to empower businesses to thrive in the digital age by providing innovative technology solutions that solve complex business challenges. Their purpose is to enable organisations to leverage the power of technology to transform their processes, enhance customer experiences, and achieve their strategic objectives. Advanced aims to be a trusted partner, offering expertise, industry-specific solutions, and exceptional customer service to support their clients on their digital transformation journeys. They strive to make a positive impact on businesses and society by enabling organisations to adapt, innovate, and succeed in an ever-evolving digital landscape.

Culture & Values

  • We act as One Advanced

    We value diversity of thought, opinion and background which all come together to act in a unified way with the best interests of our customers and people at heart.

  • We always Do the right thing

    Doing the right thing is not always easy. Morally and ethically we always do what is right by our colleagues and customers, behaving with complete integrity.

  • We are Fearless

    We are not afraid to make decisions, to be different and do what is right, challenging what is considered the norm and continuously striving to be better

  • We act with Pace

    The world is moving more quickly than ever before. We want to stay at the forefront of technology, and to do this we need to be dynamic, focussed and work at pace

  • We Deliver Excellence in everything we do

    We support and develop our people to work with commitment and passion, always with the customer at the heart of everything we do.

  • We think and act Differently Together

    No matter who you are, where you’re from, how you think or who you love, we will give you equal opportunity to thrive.

Benefits

  • Career development opportunities

    Learn and develop on our online training platform and/or in-classroom training opportunities.

  • Cycle to work scheme

    Get to work the green way through a payroll deduction cycle scheme

  • Income protection cover

    All our colleagues are eligible to be considered for a claim for payment when unable to work for 26 weeks or more.

  • Pension scheme

    Our group scheme assists colleagues in saving for the future with up to 5% of contributions matched by us.

  • Life assurance

    All employees have eligibility for their dependants / beneficiary to receive a lump sum should they die in service.

  • Annual Leave

    Stack 25 days entitlement, plus localised public holidays and up to five additional buy-in days.