FAQs
What are the main responsibilities of a QMS & Compliance Manager?
The main responsibilities include implementing and maintaining the Quality Management System (QMS), ensuring processes are compliant with regulations and standards, and supporting ISO/Risk governance teams in creating and maintaining plans.
What qualifications and experience are required for this role?
Ideal candidates should have extensive experience in managing quality and compliance in an IT environment, as well as knowledge of ISO9001 and ISO22301 standards. A relevant degree and certification in quality management or IT service management is also desirable.
How does the QMS & Compliance Manager support the IT Service Management function?
The QMS & Compliance Manager provides guidance and expertise to ensure that all processes and procedures within the IT Service Management function are compliant with regulations and standards. They also assist in creating and maintaining quality and business continuity plans.
How does the QMS & Compliance Manager ensure that the Quality Management System (QMS) is effective?
The QMS & Compliance Manager conducts regular audits, reviews processes and procedures, provides training and support to staff, and implements improvements to the QMS as needed. They also ensure that any non-conformities are addressed promptly.
What are some challenges that a QMS & Compliance Manager may face in this role?
Some challenges may include keeping up-to-date with changing regulations and standards, ensuring compliance across all processes, and maintaining stakeholder engagement and buy-in for quality and compliance initiatives. Time management and prioritization of tasks may also be challenging in a fast-paced IT environment.