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Quality Analyst - Swedish Speaker - Short Video ; Trust and Safety

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TikTok

4d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Media & Journalism
  • Dublin

AI generated summary

  • You need 10+ months in content quality or safety, strong attention to detail, resilience, adaptability, language fluency, and ability to work various shifts in a fast-paced environment.
  • You will ensure quality in policy application, conduct data analysis, provide QA reports, liaise with teams, handle policy-related issues, and facilitate coaching sessions for consistency.

Requirements

  • Minimum Qualifications:
  • More than ten-month experience working on content quality, safety or policy in a major tech or media company.
  • Deep understanding of European online safety, privacy, and expression issues.
  • Strong attention to detail and ability to work independently.
  • Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
  • Your resilience and commitment to self-care to manage the emotional demands of the role.
  • The ability to work differing work shifts as required.
  • Fluent in required language and professional fluency in English (written and verbal).
  • Preferred Qualifications:
  • Bachelor’s degree is preferred, however not essential.
  • Proven track record of working with co-workers across different countries is preferable but not required.

Responsibilities

  • Conduct quality assessment work by ensuring and evaluating the quality of policy application in the content reviewed in Swedish markets.
  • Conduct root cause data analysis and summary of findings.
  • Provide QA reports to content quality centre team members, and act as liaison with them to ensure consistent quality measurements throughout the operation.
  • Work closely with Local Operations and Safety teams, and act as escalation point of contact for policy-related questions, issues and solutions.
  • Participate and occasionally facilitate coaching and calibration sessions to ensure consistent policy application.

FAQs

What are the primary responsibilities of a Quality Analyst in the Trust and Safety team?

The primary responsibilities include conducting quality assessments of content, performing root cause data analysis, providing QA reports, working closely with Local Operations and Safety teams, and participating in coaching and calibration sessions.

What qualifications are necessary for applicants?

Applicants should have more than ten months of experience in content quality, safety, or policy in a tech or media company, possess a deep understanding of European online safety and privacy issues, and be fluent in Swedish and English.

Is a bachelor's degree required for this position?

A bachelor's degree is preferred but not essential.

Will I be exposed to harmful content in this role?

Yes, it is possible to be exposed to harmful content on a daily basis while performing job responsibilities.

What support is available for managing emotional demands related to the job?

TikTok is committed to employee wellbeing and provides comprehensive programs to promote and support physical and mental health throughout each employee’s journey.

Will I need to work varying shifts?

Yes, the ability to work differing shifts as required is part of the job.

What type of environment can I expect to work in?

You can expect a fast-paced environment that requires resilience and adaptability to day-to-day challenges.

Is teamwork valued in this role?

Yes, collaboration with local operations, safety teams, and co-workers across different countries is a key part of the role.

What is TikTok's mission?

TikTok's mission is to inspire creativity and bring joy to its users.

How does TikTok value diversity in the workplace?

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives, reflecting the diverse communities they serve.

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TikTok

Entertainment & Media
Industry
10,001+
Employees
2017
Founded Year

Mission & Purpose

TikTok is a social media platform where users create and share short videos on various topics, including entertainment, education, and lifestyle. Their ultimate goal is to inspire creativity and bring joy to people's lives through engaging and entertaining content. TikTok's purpose is to provide a platform for self-expression and connection, fostering a global community where individuals can express themselves authentically and connect with others who share similar interests and passions.