FAQs
What are the primary responsibilities of the Quality Controller at Swapfiets?
The primary responsibilities include ensuring quality standards, training and assessing repair teams, continuously monitoring quality performance, performing quality audits, developing improvement plans, hands-on repairs, and driving continuous improvement in repair processes.
What qualifications or experience are required for this position?
A candidate should have 1-3 years of relevant experience in a quality control or repair environment, experience as a bicycle or car mechanic, fluency in Dutch, and a good command of English. Strong commitment to quality assurance, basic mathematical skills, and excellent communication skills are also necessary.
Is experience in bicycle repair necessary for this role?
Yes, experience as a bicycle mechanic or in a similar repair environment is required.
What benefits does Swapfiets offer to its employees?
Swapfiets offers several benefits, including a lend-lease Swapfiets, 37 days of vacation, a MacBook or Windows laptop, health insurance and pension scheme, Onefit for Business arrangement, and opportunities for learning and personal development.
How does Swapfiets promote inclusivity in the workplace?
Swapfiets is committed to creating an inclusive environment by acknowledging their progress and the work that still needs to be done. They focus on continuous growth, learning, and fostering a workplace where everyone's voice is heard and valued.
Will the Quality Controller need to perform hands-on repairs?
Yes, the Quality Controller will personally repair bikes that fail to pass quality audits, ensuring that no compromised bike leaves the repair location.
What languages need to be spoken for this role?
Fluency in Dutch and a good command of English are required for this role.
How does the Quality Controller contribute to continuous improvement?
The Quality Controller will identify and implement improvements to increase the efficiency and quality of repairs at external repair locations and within Swapfiets' internal warehouses, and present improvement plans during weekly quality meetings.
What type of work environment can be expected in this role?
The role requires the ability to work independently while also collaborating with teams in a fast-paced environment.
What tools and resources will be provided to the Quality Controller?
The Quality Controller will receive a preferred MacBook or Windows laptop, access to health insurance, a pension scheme, and various learning programs developed by the L&D department.