Logo of Huzzle

Home

Matches

Explore

Manage

Quality Manager

image

Swapfiets

Sep 12

  • Job
    Full-time
    Mid & Senior Level
  • Amsterdam

AI generated summary

  • You should have 3-5 years in quality control, strong assurance knowledge, fluency in Dutch and English, leadership skills, basic math, and proficiency in reporting software. Passion for bicycles is essential.
  • You will conduct quality audits, inspect repairs, monitor compliance, train teams, lead meetings, and drive continuous improvement across 3PR locations to ensure high-quality standards.

Requirements

  • 3-5 years of relevant working experience in quality control, repair management, or similar roles
  • Strong understanding of quality assurance and control processes
  • Fluency in Dutch and a good command of English
  • Strong leadership skills with the ability to inspire a team and implement change
  • Basic mathematical skills for data-driven quality audits and assessments
  • Proficient in using computer systems and software to generate reports and monitor performance
  • Excellent communication and reporting skills to effectively train, guide, and work with external and internal teams
  • A passion for bicycles, an eye for detail & commitment to ensuring the highest level of repair quality

Responsibilities

  • Your Responsibilities
  • Perform Quality Audits: Conduct official quality audits at external 3PR warehouses, ensuring all bikes meet Swapfiets' high standards
  • Inspect Repairs: Examine repaired bikes, comparing them to our quality standards, measuring dimensions, and ensuring full functionality
  • Monitor Compliance: Ensure that all 3PRs are adhering to Swapfiets’ repair work instructions and quality protocols
  • Training & Assessment: Train and assess the skills of the local 3PR repair teams, ensuring consistency in quality and performance
  • Continuous Improvement: Proactively monitor the quality performance of 3PR locations, identifying areas for improvement, and providing solutions to enhance both quality and efficiency
  • Daily Site Visits: Regularly visit 3PR locations to sample-check repaired bikes and ensure consistent quality standards across all sites
  • Lead Quality Meetings: Organize and lead weekly quality meetings with 3PR teams, presenting progress reports and identifying focus areas for improvement
  • Drive Quality Mindset: Lead by example, fostering a culture where quality is embedded as a habit across all Swapfiets operations
  • Collaborate on Process Enhancements: Work closely with Swapfiets HQ and internal warehouses to drive continuous improvement in repair processes and overall quality
  • Set Up Quality Frameworks: Establish and implement a quality framework for 3PR locations, with the potential to scale this framework to additional warehouses as our operations grow

FAQs

What is the role of the Quality Manager – External Warehouses?

The Quality Manager – External Warehouses is responsible for overseeing and enhancing the quality of repairs at external third-party repair locations, ensuring compliance with Swapfiets' standards, conducting quality audits, and driving continuous improvements.

What kind of experience is required for this position?

A candidate should have 3-5 years of relevant working experience in quality control, repair management, or similar roles.

What languages are required for this role?

Fluency in Dutch and a good command of English are required for this position.

Will the Quality Manager be involved in training staff?

Yes, the Quality Manager will train and assess the skills of local 3PR repair teams to ensure consistency in quality and performance.

What benefits are offered with this position?

Benefits include your own Swapfiets (lend-lease), 37 days vacation, a laptop of your choice, health insurance, a pension scheme, a Onefit for Business arrangement, and various learning and development programs.

How often will the Quality Manager visit 3PR locations?

The Quality Manager is expected to regularly visit 3PR locations to sample-check repaired bikes and ensure consistent quality standards.

Is a passion for bicycles important for this role?

Yes, a passion for bicycles, an eye for detail, and a commitment to ensuring the highest level of repair quality are essential for this position.

What is the company’s stance on diversity and inclusivity?

Swapfiets is committed to diversity and inclusivity, acknowledging the need for continuous growth and learning to create an inclusive environment where everyone's voice is heard and valued.

image

Swapfiets

Swapfiets, the world’s first bike subscription.

Retail & Consumer Goods
Industry
1001-5000
Employees
2014
Founded Year

Mission & Purpose

Swapfiets is a subscription-based bicycle service that provides customers with a reliable, always-working bike for a fixed monthly fee. The company ensures that subscribers have a functioning bike at all times, offering free repairs or bike replacements when needed. Swapfiets focuses on convenience, sustainability, and quality by providing durable bikes and easy maintenance. Their ultimate mission is to make sustainable urban mobility accessible and hassle-free for everyone. The purpose of Swapfiets is to contribute to greener cities by promoting cycling as a practical, environmentally-friendly mode of transportation through their innovative and customer-centric subscription model.