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Race Day Support Associate

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New York Road Runners

Sep 11

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • New York
  • Quick Apply

AI generated summary

  • You should have 1+ year of customer service experience, proficiency in Microsoft Office, strong attention to detail, excellent communication skills, and a passion for the NYRR mission. Weekend availability is essential.
  • You will assign race bibs, distribute premiums, address customer inquiries, collect payments, transport cash, and create a positive experience for runners at events.

Requirements

  • Experience:
  • Minimum of 1 year Customer Service experience
  • Previous experience in fitness industry a plus
  • Retail experience handling payment reconciliation a plus
  • Education & Certifications:
  • Any combination of education, training or experience that provides the required knowledge, skills, and abilities.
  • Skills and Attributes:
  • Proficient in Microsoft Office Suite (Word, Excel, Power Point, Outlook)
  • Strong attention to detail
  • Excellent written and verbal communication skills
  • Other Requirements:
  • Strong attention to detail
  • Passion for NYRR and the brand's Run For Life mission
  • Available for weekend work
  • Candidate should be organized team player with a personable manner, excellent customer service and problem-solving skills, and should have the ability to work with a diverse group of staff and participants
  • Excellent communication and listening skills a must
  • Must be self-motivated, results oriented; ability to manage multiple priorities and deadlines
  • Multi-lingual skills a plus

Responsibilities

  • Assign race bibs using NYRR registration system and distribute race premiums at weekly races
  • Attend day and evening week/weekend events as necessary to assist with all customer-service-related issues and inquiries
  • Work with event staff when needed to ensure all customer inquiries are answered and each runner is satisfied
  • Engage with runners and spectators and provide accurate information about the specific event and New York Road Runners
  • Collect payments by accepting cash, check, or charge payments from customers and makes change for cash customers
  • Transport cash between NYRR offices and event sites and balance cash drawer by counting cash at beginning and end of work shift
  • Create a fun experience through positive runner interactions
  • Demonstrate passion and commitment to the NYRR brand and core values: vision, excellence, teamwork, passion, innovation, challenge

FAQs

What is the primary responsibility of the Race Day Support Associate?

The primary responsibility of the Race Day Support Associate is to provide support with bib assignment/distribution, premium distribution, and general runner inquiries, ensuring each runner is treated with respect and dignity.

What type of work schedule can I expect for this position?

This role primarily involves weekend work, with opportunities for weekday support surrounding larger NYRR events.

What qualifications are required for the Race Day Support Associate position?

A minimum of 1 year of customer service experience is required, along with any relevant combination of education, training, or experience that provides the necessary knowledge, skills, and abilities.

Is previous experience in the fitness industry necessary for this role?

Previous experience in the fitness industry is a plus but not required.

What skills are important for this position?

Important skills include proficiency in Microsoft Office Suite, strong attention to detail, excellent written and verbal communication skills, and excellent customer service and problem-solving skills.

Is this position suitable for someone who is multilingual?

Yes, multilingual skills are considered a plus for this position.

What is the hourly rate for the Race Day Support Associate position?

The hourly rate for this position is $22.00.

Are NYRR employees required to be vaccinated against COVID-19?

Yes, NYRR requires all employees to be vaccinated against COVID-19 unless an exemption for medical or religious reasons has been approved.

How can I apply for the Race Day Support Associate position?

Interested candidates can submit their application through the NYRR website or the specified application platform, highlighting their relevant experience and passion for the role.

What should I demonstrate when engaging with runners and spectators?

You should demonstrate a positive attitude, provide accurate information about the events and NYRR, and create a fun and engaging experience for runners and spectators.

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New York Road Runners

To help and inspire people through running.

Entertainment & Media
Industry
201-500
Employees
1958
Founded Year

Mission & Purpose

Our mission at New York Road Runners is to help and inspire people through running. We are advancing our commitment to a more diverse, equitable, inclusive, and socially responsible NYRR—for our team, for our community, and for the sport we love, running.