FAQs
What is the primary role of a Receptionist at Leonardo Hotels?
The primary role of a Receptionist is to be the face of the hotel, providing warm and friendly service as the first point of contact for guests. Key responsibilities include organizing all aspects of the check-in and check-out processes and offering guests 5-star treatment throughout their stay.
What qualities are essential for an ideal Receptionist?
An ideal Receptionist should be passionate about making a difference, courteous to guests and colleagues, organized, dependable, and possess knowledge of local recommendations to enhance guests' experiences.
What perks and benefits can Receptionists expect when working at Leonardo Hotels?
Receptionists can enjoy special rates on hotel rooms, a recognition scheme with vouchers, meals at work, a talent referral scheme, company-sponsored events, access to a pension scheme, life assurance, wellness support, and ongoing job-related training programs.
Is there a focus on career progression for Receptionists?
Yes, Leonardo Hotels emphasizes career development with clear paths for progression, opportunities for training through the “GROWonline” learning portal, and regular coaching from managers to help Receptionists advance within the hospitality field.
How does Leonardo Hotels value its employees?
Leonardo Hotels values its employees by treating them with respect and appreciation, creating a friendly work environment, involving them in team-building activities, and offering excellent employee benefits that recognize individual contributions and hard work.
What type of team environment can a Receptionist expect at Leonardo Hotels?
A Receptionist can expect to work in a vibrant team environment where collaboration and mutual support are encouraged. The hotel's community fosters a culture of friendliness and genuine hospitality that translates into a great working atmosphere.
Are there any specific training programs for new Receptionists?
Yes, new Receptionists will have access to ongoing job-related training programs, including “Come Join Us Guest Care” training, Learning Bites, and wellness webinars to ensure they develop the necessary knowledge and skills for their roles.
What is the significance of local knowledge for a Receptionist?
Having savvy knowledge about the local area allows Receptionists to offer valuable guidance and recommendations to guests, enhancing their stay and making it more enjoyable by providing insights on attractions, dining, and activities.
How does the company recognize and celebrate its employees?
The company recognizes and celebrates its employees through events such as Thank You Week, where various activities, including ice cream trucks and pizza parties, take place, and an annual Employee Awards Celebration that honors outstanding contributions.
What is the overall mission of Leonardo Hotels?
The overall mission of Leonardo Hotels is to be the first choice for those who value genuine hospitality, aiming to provide excellent service and create a welcoming experience for guests at all their locations.