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Receptionist

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LGH Hotels Management Ltd

3mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Glasgow

AI generated summary

  • You must have strong communication skills, multitask effectively, be detail-oriented, have prior hotel experience, and be proficient in computer systems. Flexibility and a passion for hospitality are essential.
  • You will greet guests, ensure smooth check-ins, assist with inquiries, handle calls, make reservations, and provide information about the hotel and local area.

Requirements

  • To be successful in this role, you should have excellent communication skills, both written and verbal, be able to multitask and prioritize effectively and be comfortable working in a fast-paced environment. You should be computer literate and able to operate hotel reservation systems, possess a high level of attention to detail, and have a positive and professional attitude.
  • You will possess excellent communication and interpersonal skills, with a friendly and welcoming demeanor. You should have a positive attitude, be proactive and approachable, and possess a strong sense of professionalism.
  • You should be highly organised and detail-oriented, with the ability to multitask and prioritize your workload. And should be able to handle a busy reception area, manage guest inquiries, and deal with any complaints effectively.
  • You will have prior experience working in a similar role, with knowledge of hotel operations and reservation systems. They should have excellent computer skills and be proficient in using software such as MS Office, Excel, and Outlook.
  • In addition, you should be able to work well under pressure, be flexible and adaptable to changes, and be willing to work flexible hours, including weekends and holidays. They should also possess a passion for the hospitality industry and a commitment to delivering exceptional customer service.

Responsibilities

  • As the first point of contact for guests, you will be responsible for providing a warm and friendly welcome, ensuring a seamless check-in process, and assisting guests throughout their stay with any queries or requests.
  • You will also handle incoming calls, make reservations, and provide guests with information about the hotel and local area.

FAQs

What are the main responsibilities of a Hotel Receptionist at Holiday Inn Glasgow Airport?

As a Hotel Receptionist, your main responsibilities include providing a warm and friendly welcome to guests, ensuring a seamless check-in process, assisting guests with queries or requests during their stay, handling incoming calls, making reservations, and providing information about the hotel and local area.

What skills are required for this position?

The ideal candidate should possess excellent communication skills, both written and verbal, the ability to multitask and prioritize effectively, and comfort working in a fast-paced environment. Additionally, being computer literate and detail-oriented is essential.

Is prior experience required for this position?

Yes, prior experience in a similar role is preferred, along with knowledge of hotel operations and reservation systems.

What benefits do employees receive?

Employees receive various benefits including discounts on bedroom rates, access to the IHG employee room benefit program, shopping discounts, eye care, free meals on duty, free parking, and access to wellbeing support resources.

What kind of working hours can I expect?

Receptionists should be willing to work flexible hours, including weekends and holidays, to accommodate the needs of the hotel and its guests.

Do I need to have knowledge of specific software?

Yes, proficiency in using software such as MS Office, Excel, and Outlook is required for this position.

What is the hotel's location?

Holiday Inn Glasgow Airport is conveniently located within the Glasgow International Airport complex, providing easy access to the city centre with a 24-hour bus service nearby.

What qualities does the ideal candidate possess?

The ideal candidate should have a friendly and welcoming demeanor, a positive attitude, professionalism, strong organizational skills, and the ability to handle busy reception areas and manage guest inquiries effectively.

What should I do if I am interested in applying for this job?

If you are passionate about hospitality and delivering exceptional guest experiences, we would love to hear from you. Please submit your application as per the instructions provided in the job listing.

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LGH Hotels Management Ltd

A highly experienced management company with a growing collection of owned multi branded mid to upscale properties.

Travel & Leisure
Industry
1001-5000
Employees
2018
Founded Year

Mission & Purpose

LGH Hotels Management Ltd. specializes in managing and developing hotels across the UK, focusing on enhancing guest experiences and operational efficiency. Their ultimate mission is to deliver exceptional hospitality while maximizing value for stakeholders, including owners and investors. The company's purpose revolves around creating memorable stays for guests through high standards of service, innovative practices, and sustainable management, ultimately contributing to the growth and success of the hotel industry.