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Receptionist

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Hilton

2mo ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Facilities Management
  • Dublin

AI generated summary

  • You should have customer service experience, a high school diploma, strong communication skills, grooming standards, teamwork ability, IT proficiency, and cash handling experience is a plus.
  • You will manage guest queries, ensure efficient check-in/check-out, maintain communication with staff, provide excellent customer service, maximize occupancy, and comply with security and safety standards.

Requirements

  • The ideal candidate should have:
  • Previous experience in a customer-focused industry
  • A completed high school certificate or equivalent
  • A positive attitude and good communication skills
  • The commitment to delivering a high level of customer service
  • Excellent grooming standards
  • The ability to work on your own and as part of a team
  • A competent level of IT proficiency
  • It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
  • Previous experience in cash handling

Responsibilities

  • Achieve positive outcomes from Guest queries in a timely and efficient manner
  • Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
  • Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
  • Demonstrate a high level of customer service at all times
  • Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
  • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
  • Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Follow company brand standards
  • Assist other departments, as necessary

FAQs

What are the working hours for the Receptionist position?

The working hours may vary, typically including shifts during the daytime, evenings, and weekends, as is common in the hospitality industry.

Is previous experience required for the Receptionist role?

Yes, previous experience in a customer-focused industry is preferred for this position.

What benefits does Hilton offer to its employees?

Hilton offers various benefits, including discounted travel rates, access to a team member gym, learning and development plans, 30 days of holiday, and complimentary meals during shifts.

Does the hotel provide training for new employees?

Yes, training is provided for new employees, and they are encouraged to attend appropriate training courses as required.

What is the dress code for Receptionists at Conrad Dublin?

The dress code is formal, and uniforms will be provided to all Receptionists.

Are there opportunities for career advancement within Hilton?

Yes, Hilton has numerous learning and development plans available for all types of roles and career paths, providing opportunities for career advancement.

Is experience in cash handling necessary for this role?

While not mandatory, having previous experience in cash handling would be advantageous for the Receptionist position.

What should I demonstrate during my application for this position?

Candidates should demonstrate a positive attitude, good communication skills, a commitment to delivering high levels of customer service, and excellent grooming standards.

How does the hotel ensure the safety and security of guests and staff?

The hotel complies with security, fire regulations, and all health and safety legislation to ensure the safety of guests and staff.

Can I apply if I haven’t completed my high school certificate?

The role requires a completed high school certificate or equivalent; candidates without this may not meet the basic qualifications for the position.

An official account for Hilton, a leading global hospitality company filling the earth with light & warmth since 1919.

Travel & Leisure
Industry
10,001+
Employees
1919
Founded Year

Mission & Purpose

Hilton is a global hospitality company that operates a chain of hotels and resorts worldwide. They provide accommodation and services for travellers and guests, offering a range of options from luxury to budget-friendly hotels. Hilton's ultimate mission is to be the most hospitable company in the world, aiming to deliver exceptional guest experiences and create memorable moments for their customers. Their purpose is to provide a welcoming and comfortable environment where guests can relax, enjoy their stay, and feel cared for during their travels. They strive to offer consistent quality across their properties, with a focus on outstanding service, amenities, and personalised experiences to ensure guests feel valued and satisfied.

Benefits

  • Health & Welfare Benefit Plans

  • Retirement Savings Program

  • Mental Wellness Support

  • Flexible Schedules

  • Access to your pay when you need it ​​​​​​​through DailyPay