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Receptionist

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BMW Group

2mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    People, HR & Administration

AI generated summary

  • You must have prior receptionist experience in a prestigious setting, provide excellent customer service, manage calls and messages efficiently, and enter customer data accurately.
  • You will greet customers, manage calls and inquiries, maintain showroom standards, enter customer data, and provide administrative support while ensuring excellent customer service.

Requirements

  • You will have previous proven experience in working as a receptionist in a prestigious establishment.
  • You will promote excellent customer service by greeting all customers contacting the centre in a professional and courteous manner and in accordance with brand guidelines, you will distribute enquiries, passing calls and messages to colleagues in an accurate, timely and appropriate manner.
  • You will also be responsible for entering customer data onto the required system within stated timescales whilst providing ad-hoc administrative support.

Responsibilities

  • You’ll be the first point of contact for our customers calling or visiting our showroom.
  • As well as greeting our guests you will be carrying out a variety of daily administrative and housekeeping tasks relating to ensuring our exacting showroom standards are always met.
  • It’s all about giving BMW customers an excellent first impression.
  • You will promote excellent customer service by greeting all customers contacting the centre in a professional and courteous manner and in accordance with brand guidelines, you will distribute enquiries, passing calls and messages to colleagues in an accurate, timely and appropriate manner.
  • You will also be responsible for entering customer data onto the required system within stated timescales whilst providing ad-hoc administrative support.

FAQs

What is the role of the Receptionist at Berry Thames Ditton?

The Receptionist will serve as the first point of contact for customers, greeting visitors and handling various administrative and housekeeping tasks to maintain showroom standards.

What are the key responsibilities of the Receptionist?

Key responsibilities include greeting guests, managing customer inquiries, distributing calls and messages, entering customer data into the system, and providing ad-hoc administrative support.

What qualifications are required for this position?

Previous proven experience as a receptionist in a prestigious establishment is required, along with strong customer service skills and the ability to follow brand guidelines.

What is the expected customer service standard?

The Receptionist is expected to promote excellent customer service by greeting all customers in a professional and courteous manner.

Is experience in the automotive industry necessary?

While not explicitly stated, experience in a prestigious environment, such as an automotive showroom, is preferred due to the nature of the brand.

What type of systems will the Receptionist be required to use?

The Receptionist will be responsible for entering customer data into the required system, although specific system names are not mentioned.

How important is punctuality for this role?

Punctuality is very important as the Receptionist must manage inquiries and data entry within stated timescales.

Who will the Receptionist work with?

The Receptionist will work closely with colleagues in the showroom, passing calls and messages as needed.

What type of environment does Berry Thames Ditton provide?

Berry Thames Ditton aims to create a prestigious and customer-focused environment, aligning with the BMW brand standards.

Are there opportunities for career advancement?

Although not specified in the job description, many receptionist positions can lead to further opportunities within the organization based on performance and experience.

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BMW Group

Automotive
Industry
1-10
Employees

Mission & Purpose

With its four brands BMW, MINI, Rolls-Royce and BMW Motorrad, the BMW Group is the world’s leading premium manufacturer of automobiles and motorcycles and also provides premium financial and mobility services. The BMW Group production network comprises over 30 production sites worldwide; the company has a global sales network in more than 140 countries. In 2023, the BMW Group sold over 2.55 million passenger vehicles and more than 209,000 motorcycles worldwide. The profit before tax in the financial year 2023 was € 17.1 billion on revenues amounting to € 155.5 billion. As of 31 December 2023, the BMW Group had a workforce of 154,950 employees. The success of the BMW Group has always been based on long-term thinking and responsible action. The company set the course for the future at an early stage and consistently makes sustainability and efficient resource management central to its strategic direction, from the supply chain through production to the end of the use phase of all products.

Benefits

  • High Work-Life Balance

    Striking a healthy balance between work and personal life is important to us. It keeps us motivated and productive in the long term and thus contributes to our company's success. We support our employees in this aim: through flexible working time models, with care obligations towards dependents, assistance with child care and provision of services and facilities promoting fitness and health.

  • Paid Holiday

    With our paid holiday, we always have enough time to pursue our wanderlust. Whether we feel like visiting countries abroad or just exploring our homeland, there’s no reason to rush. From our balcony or the mountains to exotic beaches, with the amount of free time we can explore, relax, recharge our batteries and simply enjoy life wherever we are.

  • Flexible Working Time Models and Home Office.

    We give special priority to the needs of women and men who wish to devote more time to the family on a temporary basis and also to employees with care obligations towards dependents. Far beyond the legal requirements the BMW Group offers employees the possibility of working flexibly: e.g. the options range from working from home or flexitime days through non-working shifts.

  • Performance-Related and Above Average Pay.

    As performance is highly valued at the BMW Group, we offer our talents performance-related pay that far exceeds legal and collectively agreed requirements. And holiday pay makes every trip even more enjoyable, but that’s not all by far.

  • Employee Vehicle Programme.

    Discovering that unique go-kart feeling – or simply enjoying sheer driving pleasure: all our colleagues have the opportunity to drive their very own BMW or MINI on particularly attractive terms. This way, for many talents enjoying work already starts on the way to the office. With our vehicle configurator, we can create our dream car according to our own wishes and then buy it at an attractive discount – it’s also possible to finance or alternatively lease it. But that’s not all, as we can also benefit from special conditions on a wide range of used cars.

  • Health Management Programmes.

    We want to keep our talents in the best of health. We have our own company healthcare service, which includes preventative measures, stress management, nutritional advice and health training, such as a cardiac sports group. Our medical officers always have time for us: whenever we need medical advice, we can just drop in. We also provide medical screening, vaccinations as well as first-aid kits before business trips abroad and a lot more.