Receptionist

Royal Papworth Hospital NHS Foundation Trust

Sep 17

Applications are closed

Job
Full-time
Entry, Junior & Mid Level
People, HR & Administration
Customer Relations
Cambridge

Requirements

Essential
Numeracy and Literacy
NVQ II in Administration or Customer Service or equivalent qualification or experience
Desirable
European Computer Driving License (ECDL) or equivalent qualification or experience
Experience
Essential
Previous experience of using Microsoft Office Applications
Previous experience of working in a customer facing role
The ability to communicate basic or sensitive information to colleagues, patients and relatives
The ability to pay close attention to detail in written and electronic communication and information storage
The ability to work as part of a multi-disciplinary team to ensure high quality administrative support
Able to organise, prioritise and adjust own workload in relation to the priorities of the department on a daily basis
The ability to suggest changes to own practice
Demonstrates personal duty of care in relation to the safe use of equipment and other resources
Maintains the quality in own work
Desirable
Previous experience of working in an office environment
Previous experience of working in the NHS
Knowledge or RTT requirements
Additional Criteria
Essential
Please provide evidence of your commitment to uphold the Trust's values: Compassion, Excellence, Collaboration

Responsibilities

The Receptionist role is a great starting point to begin a career in healthcare or an excellent opportunity to gain new skills and experience.
The successful candidate will have the chance to make a real difference by providing a high quality, efficient, customer-focused service for our Trust's. We are looking for someone with excellent IT skills and be able to work effectively under pressure. You should be flexible, possess strong team values, able to work in a fast-paced environment while providing a high-quality customer service and enjoy working with the public. A commitment to further training and development and exceptional communication skills are also essential. The role requires excellent telephone and face to face conducts, a high standard of written English and the ability to multi-task in a fast-paced environment.
This includes following trust standards for meeting and greeting patients and recording information on the Lorenzo system and escalating any delays to the Patient Flow Facilitator. As well as assisting the ward team by request/book hospital transport for eligible patients.
When you start, you will receive a documented training programme for you to feel supported in the role with opportunities to regularly review your progress with your mentor. The functional areas of training, which are all carried out on the patient's electronic medical record are:
Admissions
Discharges
Access Plans
Booking
Expected Discharge Dates
Red to Green pathway status
Discharge pathway

FAQs

What are the main responsibilities of the Receptionist at Royal Papworth Hospital?

The main responsibilities include greeting patients and visitors, managing phone calls, scheduling appointments, and providing information about hospital services.

How should I demonstrate the Trust Values in my application?

You should explain how your experiences and approach align with the values of Compassion, Excellence, and Collaboration in your application.

Is there an opportunity for career advancement in this role?

Yes, there are opportunities for professional development and career advancement within the hospital and the NHS.

What qualifications are required for the Receptionist position?

Candidates typically need a high school diploma or equivalent, strong communication skills, and experience in customer service or office administration.

What are the working hours for the Receptionist position?

The working hours may vary; specific shifts will be detailed in the role profile and may include evenings and weekends.

Is training provided for new employees?

Yes, there is a structured training program for new employees to help them familiarize themselves with hospital procedures and systems.

How can I get more information about the role or working at Royal Papworth Hospital?

You can contact the designated individual listed in the job posting for any additional information regarding the role.

Are there any benefits offered to employees?

Yes, employees at Royal Papworth Hospital receive a range of benefits, including healthcare coverage, pension plans, and professional development opportunities.

Is experience in healthcare necessary for this position?

While experience in healthcare is beneficial, it is not always required. Strong customer service experience and a willingness to learn are important.

What is the application process for the Receptionist position?

Applicants should complete the online application form, including a cover letter that reflects how they meet the Trust Values, and submit it according to the instructions provided in the job posting.

Royal Papworth Hospital NHS Foundation Trust

Come and make a difference, somewhere special, at the UK's leading heart and lung hospital.

Science & Healthcare

Industry

1001-5000

Employees

1918

Founded Year

Mission & Purpose

Royal Papworth Hospital NHS Foundation Trust is a leading healthcare provider specializing in heart and lung treatments. Their mission is to deliver outstanding care and pioneering research in cardiothoracic medicine, improving the quality of life for patients with complex heart and lung conditions. They aim to advance medical knowledge, ensure high standards of care, and contribute to the well-being of the community through innovative and compassionate healthcare services.