FAQs
What are the primary responsibilities of a receptionist at Redrow?
The primary responsibilities include answering phone calls promptly and courteously, taking accurate messages, greeting visitors in a professional manner, determining the nature of visitors’ business, and keeping track of key personnel's movements within the building.
How should calls be handled by the receptionist?
Calls should be answered in a professional and courteous manner as quickly as possible, ideally within four rings. Messages from callers wishing to be called back should be taken accurately and delivered timely to the appropriate recipient.
What is expected of the receptionist when greeting visitors?
The receptionist is expected to greet all visitors, including customers and suppliers, in a welcoming, engaging, and professional manner, making them feel good about Redrow.
Why is it important for the receptionist to track key personnel's movements?
It is important to track key personnel's movements to ensure efficient communication and to accurately direct visitors and phone calls to the appropriate person or department.
What skills are essential for a receptionist at Redrow?
Essential skills include effective communication, professionalism, organizational skills, the ability to manage multiple tasks efficiently, and the capability to provide a friendly and welcoming atmosphere for visitors and callers.