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Receptionist (f/m/d)

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MEININGER Hotels

2mo ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Hospitality & Retail
  • Milan

AI generated summary

  • You have hospitality experience, an outgoing personality, teamwork skills, knowledge of front office systems, and fluency in Italian and English (B2); other languages are a plus.
  • You create a memorable guest experience by managing check-ins/check-outs, responding to inquiries, handling administrative tasks, and assisting in F&B as needed across flexible shifts.

Requirements

  • You possess initial experience and are passionate about hospitality
  • You possess an outgoing personality and enjoy working in a bustling dynamic environment, performing a variety of tasks
  • You are a people person, you like helping others and creating unforgettable experience for our guests
  • You are a team player, ready to help your colleagues and tackle challenges together
  • You have good knowledge of a front office system (e.g. ASSD, Fidelio, SIHOT)
  • You are fluent in Italian and English (min. B2), any other language is an advantage

Responsibilities

  • You act as a great host and create a memorable stay for our guests
  • You are in charge of welcome and good-bye process from A to Z, managing check-ins and check-outs to create best experience for our guests and optimize hotel occupancy
  • You respond to our guests' personal and phone enquiries and provide advice regarding local attractions, activities and additional services
  • You take care of operational and administrative tasks: invoicing, hour registration, online reputation management, quality checks etc.
  • You work in a team and are ready to take on occasional tasks in the F&B area (breakfast, dinner, bar)
  • You enjoy diverse working environment and are flexible to work weekdays, weekends, day-, when needed evening- and night shift

FAQs

What are the working hours for the receptionist position?

The working hours may vary as the role requires flexibility to work weekdays, weekends, day shifts, and when needed, evening and night shifts.

Is prior experience in hospitality necessary for this role?

Yes, initial experience and a passion for hospitality are required for the receptionist position.

Are language skills important for this position?

Yes, being fluent in Italian and English (minimum B2) is essential, and knowledge of any additional languages is an advantage.

What type of tasks will I be responsible for as a receptionist?

Your tasks will include managing check-ins and check-outs, responding to guest enquiries, handling operational and administrative tasks, and assisting in the F&B area when necessary.

Does MEININGER offer any benefits or perks for employees?

Yes, MEININGER offers a fair compensation package, extra vacation days, staff nights at MEININGER Hotels, discounts for friends and family, language courses, employee events, and access to mental health support sessions.

How can I apply for the receptionist position at MEININGER Milano Garibaldi?

Interested candidates should send their CV to the hotel, and everyone is encouraged to apply regardless of background or experience.

Who should I contact for more information about the position?

For more information about the position, you can contact Tamara Regini, the Hotel Manager.

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MEININGER Hotels

Step out & explore the city

Travel & Leisure
Industry
501-1000
Employees
1999
Founded Year

Mission & Purpose

MEININGER Hotels operates a hybrid hospitality concept, blending the best features of hotels and hostels to offer flexible, affordable accommodation across Europe. Their properties are designed for a diverse range of travellers, including families, groups, and business travellers, offering both shared and private rooms with modern amenities. MEININGER's ultimate mission is to provide high-quality, budget-friendly stays with a welcoming atmosphere that caters to a variety of guest needs. Their purpose is to make city travel accessible and enjoyable for everyone, delivering comfort, convenience, and a memorable experience at affordable prices.