Logo of Huzzle

Home

Matches

Explore

Manage

Receptionist / Front Office Agent (m/w/d) / Radisson Blu Hotel Porsche Design Tower Hotel

image

Radisson Hotel Group

12d ago

  • Job
    Full-time
    Junior & Mid Level
  • Hospitality & Retail
    People, HR & Administration
  • Stuttgart

AI generated summary

  • You have front office experience, speak German and English, adapt quickly to IT systems, are a team player, solution-oriented, and eager to positively impact guests and colleagues.
  • You will ensure exceptional guest service at the reception, assist with check-ins/outs, address guest concerns with empathy, and support various hotel operations as needed.

Requirements

  • Du hast Erfahrung in dem Bereich Front Office
  • Du sprichst Deutsch und Englisch
  • Du kannst dich schnell in die Nutzung von IT-Systemen einfinden
  • Du bist ein Team Player und möchtest Teil eines Teams sein, das hart arbeitet, sich gegenseitig unterstützt und dabei auch den Spaß nicht zu kurz kommen lässt
  • Du bist lösungsorientiert und stellst dich jeder Herausforderung
  • Du brennst dafür, einen positiven Einfluss auf deine Mitmenschen zu haben – sowohl auf Gäste als auch auf deine Mitarbeiter

Responsibilities

  • Du arbeitest im Herzstück unseres Hauses – unserer erstklassigen Rezeption – und stellst als Teil des Teams sicher, dass unsere Gäste von der Ankunft bis hin zur Abreise jederzeit außergewöhnlichen Service erhalten
  • Du bist Teil unseres Rooms-Teams - du arbeitest vorrangig an unserer Rezeption, unterstützt aber bei Bedarf in den verschieden Bereichen unseres Hotels
  • Du trägst zum optimalen Arbeitsablauf der Rezeption bei und gewährleistest mit dem Team die Erfüllung aller Aspekte der Guest Experience
  • Du zeigst Geduld und Empathie und reagierst schnell auf Gästeanliegen
  • Du kümmerst dich nicht nur um Check-In und Check-Out, sondern um alles, was dazwischen liegt
  • Du begeisterst unsere Gäste mit deiner gleichbleibend hohen Service-Qualität

FAQs

What are the main responsibilities of the Receptionist/Front Office Agent?

The main responsibilities include providing exceptional service from guest arrival to departure, managing check-ins and check-outs, responding to guest inquiries with patience and empathy, and contributing to the overall guest experience.

What language skills are required for this position?

You need to be fluent in both German and English.

Is prior experience in hospitality necessary?

Yes, experience in the Front Office area is required for this position.

What kind of team culture can I expect at the Radisson Blu Hotel Porsche Design Tower?

You can expect a supportive team culture where team members work hard, support each other, and have fun together.

Are there opportunities for professional development?

Yes, there are individual training opportunities available through the Radisson Academy and various career opportunities in over 1500 hotels worldwide.

What kind of benefits are offered to employees?

Benefits include an unlimited employment contract, employee discounts in all Radisson and prizeotel hotels, free meals in the employee restaurant, and a €550 net referral bonus for each successful hire you recommend.

Is transportation support provided for employees?

Yes, we offer support for employees' commutes, which can include a job ticket, parking, or e-bikes depending on the hotel.

Do I have to pay for accommodation if I relocate for this job?

No, if you are moving from another city, you can stay in the hotel for free for the first month.

How is the work-life balance at this hotel?

The hotel promotes a good work-life balance with a fun and diverse team environment, regular team events, and various employee support programs.

What is the hotel's approach to guest service?

The hotel operates under a “Yes I Can!” service mentality, emphasizing that "Every Moment Matters," ensuring guests receive exceptional service at all times.

image

Radisson Hotel Group

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

Radisson Hotels is a global hospitality company that operates a portfolio of hotel brands ranging from luxury to economy, providing accommodations, dining, and event facilities to travellers worldwide. With hotels in key locations, they cater to both business and leisure guests, offering services and amenities designed for comfort, convenience, and memorable experiences. Radisson Hotels' ultimate mission is to deliver exceptional hospitality by creating positive, personalised experiences for every guest. Their purpose is to be a trusted and preferred hotel brand by consistently providing high-quality service and comfort across their global properties, enhancing guest satisfaction and loyalty.