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Receptionist - Full Time (f/m/d)

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MEININGER Hotels

2mo ago

  • Job
    Full-time
    Junior Level
  • Hospitality & Retail
    People, HR & Administration
  • Rome

AI generated summary

  • You must be fluent in Italian (C1) and English, have hospitality experience, a dynamic personality, teamwork skills, front office system knowledge, and be available for varied shifts.
  • You will manage guest check-ins and check-outs, handle inquiries, perform administrative tasks, assist in F&B, and work flexible shifts to ensure a memorable stay for all guests.

Requirements

  • Fluent Italian language
  • You have initial experience and are passionate about hospitality
  • You possess an outgoing personality and enjoy working in a bustling, dynamic environment, performing a variety of tasks
  • You are a people person, you like helping others and creating unforgettable experiences for our guests
  • You are a team player, ready to help your colleagues and tackle challenges together
  • You have good knowledge of a front office system (e.g. ASSD, Fidelio, SIHOT)
  • You are fluent in Italian (C1) and English, any other language is an advantage
  • You are ready to work in early/ late shifts, during the weekends, public holidays, etc.

Responsibilities

  • You act as a great host and create a memorable stay for our guests
  • You are in charge of the welcome and good-bye process from A to Z, managing check-ins and check-outs to create the best experience for our guests and optimize hotel occupancy
  • You respond to our guests' personal and phone enquiries and provide advice regarding local attractions, activities and additional services
  • You take care of operational and administrative tasks: invoicing, hour registration, online reputation management, quality checks etc.
  • You work in a team and are ready to take on occasional tasks in the F&B area (breakfast, dinner, bar)
  • You enjoy a diverse working environment and are flexible to work weekdays, weekends, day, evening and night shifts

FAQs

What is the job title for this position?

The job title for this position is Receptionist (f/m/d).

Where is this job located?

The job is located at MEININGER Hotel Roma Termini.

What type of employment is being offered?

A full-time employment position is being offered.

What languages do I need to speak for this role?

Fluency in Italian (C1) and English is required, and knowledge of any other language is an advantage.

What kind of experience is required for this position?

Initial experience in hospitality is preferred.

What tasks will I be responsible for as a receptionist?

You will manage check-ins and check-outs, respond to guest inquiries, provide advice on local attractions, and handle operational and administrative tasks.

Will I be required to work weekends or holidays?

Yes, you should be flexible to work weekdays, weekends, and public holidays.

Is team collaboration important for this role?

Yes, being a team player and helping colleagues is essential in this role.

What benefits does MEININGER offer to its employees?

Benefits include an attractive salary, additional vacation days based on tenure, staff discounts, and opportunities for personal and professional development.

How can I apply for this position?

You can apply by sending your CV to the contact person, Chiara Cingolani (Hotel Manager).

Is there a commitment to diversity and inclusion in the workplace?

Yes, MEININGER welcomes candidates from diverse backgrounds and believes in promoting a creative and innovative workplace.

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MEININGER Hotels

Step out & explore the city

Travel & Leisure
Industry
501-1000
Employees
1999
Founded Year

Mission & Purpose

MEININGER Hotels operates a hybrid hospitality concept, blending the best features of hotels and hostels to offer flexible, affordable accommodation across Europe. Their properties are designed for a diverse range of travellers, including families, groups, and business travellers, offering both shared and private rooms with modern amenities. MEININGER's ultimate mission is to provide high-quality, budget-friendly stays with a welcoming atmosphere that caters to a variety of guest needs. Their purpose is to make city travel accessible and enjoyable for everyone, delivering comfort, convenience, and a memorable experience at affordable prices.