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Receptionist (m/f/d)

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The Hoxton

2mo ago

  • Job
    Full-time
    Entry Level
  • Hospitality & Retail
  • Berlin

AI generated summary

  • You enjoy helping others, are eager to learn, fluent in German and English, passionate about hospitality, value teamwork, and are open-minded about new experiences.
  • You will welcome guests, manage check-ins and check-outs, ensure accurate billing, assist with overbookings, answer phones, and provide recommendations for local attractions and dining.

Requirements

  • It's all about attitude for us, someone who enjoys being helpful to others; that person who makes you feel confident they can answer any question and who you'd want to stop and chat to.
  • Previous hotel (or similar) experience is great, but it's not a must-have for us - if you're eager to learn we can teach you what you need to know.
  • Must be fluent in German and English, additional languages will be highly valuable.
  • You’re looking for a place where you can be you; no clones in suits here.
  • Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
  • You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
  • You’re not precious. We leave our egos at the door and help get things done.
  • You’re up for doing things differently and trying (almost) everything once.
  • If we got stuck in a lift together, we’d have a good time and share a few laughs.
  • You want to be part of a team that works hard, supports each other and has fun along the way.

Responsibilities

  • You're the first face our guests see, and you have your own way of treating them as individuals, making them feel welcome and their stay special - the Hox way.
  • Deal with the coming and going of guests, making sure all bills are correct and contain no surprises.
  • Work with all our teams to make sure we're always busy, and help our Front Office Manager with any overbooking levels.
  • Answer phones, sort out requests, give recommendations to the best show to see and the latest pop-up restaurant to try in the area - you're the one-stop-shop for our guests to turn to.

FAQs

What are the primary responsibilities of the Receptionist position?

The Receptionist is responsible for providing excellent customer service, managing guest check-ins and check-outs, handling billing, answering phone inquiries, and assisting guests with recommendations and requests.

Is previous hotel experience required for this role?

Previous hotel or similar experience is great, but it is not a must-have. If you are eager to learn, we can teach you what you need to know.

What languages are required for this position?

Fluency in German and English is required, and additional languages are highly valuable.

What qualities are you looking for in a candidate?

We are looking for someone with a positive attitude who enjoys helping others, has a passion for hospitality, and can create memorable experiences for our guests.

Are there opportunities for professional development in this role?

Yes, we offer plenty of opportunities for development and rewards for going the extra mile and living our values.

What kind of team culture can I expect at The Hoxton?

You can expect a team culture that is supportive, hard-working, and fun, where everyone is encouraged to be themselves and share in creating great hospitality experiences.

What benefits are offered to employees?

Benefits include 24 holidays (plus bank holidays), time off to volunteer, a competitive package, discounts across the Ennismore family, free meals on shift, and an opportunity for progression within the global family of brands.

Will there be opportunities to engage in team activities?

Yes, we regularly hold team get-togethers, including team drinks and special bi-annual parties to foster camaraderie and celebrate our successes.

Is there a trial period for new employees?

While the job description does not explicitly state a trial period, new starters enjoy a complimentary night at The Hoxton and a meal for two as part of their onboarding process.

Are you open to unique ideas and suggestions from your team members?

Absolutely! We encourage our team to challenge the norm and contribute creatively to the hospitality experience we provide.

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The Hoxton

Open house hotels, inspired by the streets and scenes that surround them.

Travel & Leisure
Industry
501-1000
Employees
2006
Founded Year

Mission & Purpose

The Hoxton is a series of open house hotels inspired by the diversity and originality of the streets and scenes that surround them. Just like our doors, our minds are open too. Ever since we opened our first hotel in Shoreditch, East London, way back in 2006, we’ve never just been about offering a bed for the night. We want to be more than that: providing a place where guests can hang out alongside the locals and submerse themselves in the neighborhood with vibrant, welcoming public spaces. Then there's our eclectic programme of monthly events, where we bring the outside in, and work with local creatives to curate events unique to each location. The Hoxton, Holborn opened in 2014, followed by The Hoxton, Amsterdam in 2015, and The Hoxton, Paris in summer 2017. The Hoxton, Williamsburg was the first U.S. opening, followed by Portland and Chicago. 2019 saw the opening of The Hoxton, Southwark and Downtown LA.