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Receptionist-On Call/PRN-Int Med-Provo

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Revere Health

2mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Healthcare
  • Quick Apply

AI generated summary

  • You need excellent communication, customer service, and organization skills, along with the ability to multitask in a fast-paced environment. Medical office experience is a plus. High school diploma required.
  • You will handle patient calls, schedule appointments, maintain records, ensure confidentiality, respond to office events, and follow policies while supporting team efforts as needed.

Requirements

  • Excellent computer, telephone, and communication skills.
  • Customer service skills, organization, and attention to detail.
  • Dependable, a team player, friendly and professional.
  • Must be able to multitask in a fast-paced and stressful environment and manage a multi-line telephone system.
  • Medical office experience preferred, but not required.
  • High school diploma or equivalent.

Responsibilities

  • Taking phone calls from patients, answering or referring inquiries appropriately.
  • Optimizes patient satisfaction, utilization by scheduling appointments by telephone or in person through computer software systems.
  • Contributes to team effort by accomplishing related results as needed.
  • Ability to sit or stand for prolonged periods of time.
  • Maintains patient records by obtaining and accurately recording patient demographics, insurance, and billing information.
  • Responds appropriately to unexpected office events and situations.
  • Protects the right of patients by maintaining confidentiality of personal, health and financial information.
  • Maintains operations by following policies and procedures.
  • Other duties as assigned.

FAQs

What is the job title for this position?

The job title is Receptionist-On Call/PRN for Internal Medicine in Provo.

What are the main duties of the Receptionist-On Call position?

The main duties include taking inbound phone calls from patients, scheduling appointments, maintaining patient records, and providing excellent customer service while managing office communications.

What qualifications are required for this job?

Candidates should have excellent computer, telephone, and communication skills, as well as customer service skills, organization, attention to detail, and the ability to multitask. A high school diploma or equivalent is also required.

Is previous medical office experience necessary?

Medical office experience is preferred but not required.

What are the working hours for this position?

The position is on call, with hours ranging from 0 to 40 hours per week as needed, Monday through Friday.

Will training be provided for this role?

Yes, training will be provided for both the Provo Internal Medicine office and the Endocrinology office.

Is this position expected to work in both the Internal Medicine and Endocrinology offices?

Yes, the successful candidate must be willing to work in either office as needed.

Are there opportunities for consistent hours in this position?

This is an on-call position, so hours will vary based on the needs of the office and may range from 0 to 40 hours per week.

What is the expected level of professionalism in this role?

The successful candidate must maintain a professional image in the office and in all communications at all times.

Are there any specific skills required for managing phone calls?

Yes, candidates must be able to manage a multi-line telephone system and multitask in a fast-paced and stressful environment.

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Revere Health

Your health above all else.

Science & Healthcare
Industry
1001-5000
Employees
1969
Founded Year

Mission & Purpose

Revere Health is the largest independent multispecialty physician group in Utah and employs over 200 physicians and 200 advanced practitioners. Founded in 1960, Revere Health has grown to include more than 100 clinics in both urban and rural areas throughout Utah and Nevada. Revere Health providers offer complete healthcare at every stage of life with multiple family practice locations and 30+ medical specialties. Revere Health engaged in a new value-based care program known as Global and Professional Direct Contracting (GPDC) in 2022. This program provides for higher risk and reward in the organization’s development journey and allows for more flexibility to pursue innovative practices. The mission to proactively provide high-quality, low-cost care remains the same.

Culture & Values

  • Communication

    Choosing to listen is the essence of patient-centered care.

  • Quality

    Providing value in every interaction.

  • Coordination

    Working together to provide the right care at the right time in the right place.

  • Innovation

    Imparting the best care through proven methods, expert training and cutting-edge technology.

  • Independence

    Physicians empowering the patient—the most important decision maker in healthcare.